4 empleos en UPS
Key Account Operational Excellence Associate
Buenos Aires
UPS
Publicado hace 8 días
Trabajo visto
Descripción Del Trabajo
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Together, we are Marken, UPS Healthcare Precision Logistics.** As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.
**Job Summary**
The **KAOE team** offers comprehensive support and collaboration to Key Account clients, with a focus on operational analysis, detailed investigation reports, regular client communication, and continual process improvement.
This team is responsible for managing incidental issues that may arise throughout the client lifecycle, ensuring prompt and effective resolution while promoting ongoing enhancements to increase client satisfaction and retention.
By leveraging the capabilities of each streamline, the KAOE team addresses client concerns, applies long-term solutions, and works to maintain consistent client experience.
The three streamlines have specific functions related to operational investigation standards and compliance for Key Accounts. The Writer conducts operational technical investigations, the Lead is responsible for client liaison and operational compliance, and the Improvement Specialist focuses on process optimization and data analytics.
These roles have distinct responsibilities and skill requirements but operate collaboratively to support consistent operations and enhance client satisfaction.
**KAOE Investigation Writer:**
+ Ensures every operational investigation report is clear, accurate, and fully documented.
+ Conduct investigations for Key Account deviations, ensuring accuracy and completeness. Document all findings clearly and promptly in investigation reports.
+ Collaborate with subject matter experts across departments to gather necessary information.
+ Perform effectiveness checks for Key Account deviations.
+ Ensure compliance with client requirements (QTA, COP) and internal standards.
+ Maintain accurate data and documentation for investigations.
**KAOE Investigation Lead:**
+ Acts as the single, accountable point of contact for clients on all GxP matters and contributes to strong business relationship.
+ Act as the single point of contact for Key Account clients on all GxP matters.
+ Attend regular client meetings (weekly, biweekly, monthly, business reviews).
+ Review investigations for compliance and completeness.
+ Ensure CAPAs (Corrective and Preventive Actions) are completed on time, with evidence documented.
+ Maintain and update investigation dashboards for clients.
+ Track and communicate process improvements, including updates to SOPs and client documentation.
+ Build and maintain strong client relationships.
**KAOE Improvement Specialist:**
+ Drives continuous improvement by analysing trends and recurring issues.
+ Monitor internal trends and identify recurring investigations.
+ Analyze data and KPIs to support continuous improvement.
+ Support identification and implementation of robust CAPA tasks to prevent repeat issues.
+ Design and enhance databases and reporting tools for investigation analysis.
+ Lead projects and changes with SMEs from all areas (department and/or global).
+ Track and communicate process improvements, including updates to SOPs and client documentation.
+ Collaborate with management to align operational goals with business objectives.
**General**
+ Escalate and mitigate incidents as necessary, working closely with department managements.
+ Actively participate in both internal and external meetings, ensuring timely updates are provided to management and colleagues.
+ Work with other departments to solve client issues.
+ Work on multiple investigations / projects and timelines simultaneously, following strict deadlines and escalating issues promptly to ensure timely resolution.
+ Promptly identify and flag potential risks to ensure deliverables remain on schedule.
+ Participate actively in team efforts to improve the work environment, product quality, efficiency, and other business initiatives.
+ Ensure completeness, accuracy, consistency, validity, uniqueness, and integrity of all data and documentation in relevant systems.
+ Share knowledge and best practices with peers, staff members, and newly appointed team members to maintain efficiency and compliance.
+ Stay informed about, and comply with, regulatory changes, client documentation, and Marken procedures to ensure full compliance with all requirements.
+ Regularly review and update processes, ensuring lessons learned and evolving best practices (including external benchmarks) are adopted.
+ Adhere to all company policies at all times.
+ Undertake any other reasonable duties as requested by line managers, in accordance with company policies.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Together, we are Marken, UPS Healthcare Precision Logistics.** As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.
**Job Summary**
The **KAOE team** offers comprehensive support and collaboration to Key Account clients, with a focus on operational analysis, detailed investigation reports, regular client communication, and continual process improvement.
This team is responsible for managing incidental issues that may arise throughout the client lifecycle, ensuring prompt and effective resolution while promoting ongoing enhancements to increase client satisfaction and retention.
By leveraging the capabilities of each streamline, the KAOE team addresses client concerns, applies long-term solutions, and works to maintain consistent client experience.
The three streamlines have specific functions related to operational investigation standards and compliance for Key Accounts. The Writer conducts operational technical investigations, the Lead is responsible for client liaison and operational compliance, and the Improvement Specialist focuses on process optimization and data analytics.
These roles have distinct responsibilities and skill requirements but operate collaboratively to support consistent operations and enhance client satisfaction.
**KAOE Investigation Writer:**
+ Ensures every operational investigation report is clear, accurate, and fully documented.
+ Conduct investigations for Key Account deviations, ensuring accuracy and completeness. Document all findings clearly and promptly in investigation reports.
+ Collaborate with subject matter experts across departments to gather necessary information.
+ Perform effectiveness checks for Key Account deviations.
+ Ensure compliance with client requirements (QTA, COP) and internal standards.
+ Maintain accurate data and documentation for investigations.
**KAOE Investigation Lead:**
+ Acts as the single, accountable point of contact for clients on all GxP matters and contributes to strong business relationship.
+ Act as the single point of contact for Key Account clients on all GxP matters.
+ Attend regular client meetings (weekly, biweekly, monthly, business reviews).
+ Review investigations for compliance and completeness.
+ Ensure CAPAs (Corrective and Preventive Actions) are completed on time, with evidence documented.
+ Maintain and update investigation dashboards for clients.
+ Track and communicate process improvements, including updates to SOPs and client documentation.
+ Build and maintain strong client relationships.
**KAOE Improvement Specialist:**
+ Drives continuous improvement by analysing trends and recurring issues.
+ Monitor internal trends and identify recurring investigations.
+ Analyze data and KPIs to support continuous improvement.
+ Support identification and implementation of robust CAPA tasks to prevent repeat issues.
+ Design and enhance databases and reporting tools for investigation analysis.
+ Lead projects and changes with SMEs from all areas (department and/or global).
+ Track and communicate process improvements, including updates to SOPs and client documentation.
+ Collaborate with management to align operational goals with business objectives.
**General**
+ Escalate and mitigate incidents as necessary, working closely with department managements.
+ Actively participate in both internal and external meetings, ensuring timely updates are provided to management and colleagues.
+ Work with other departments to solve client issues.
+ Work on multiple investigations / projects and timelines simultaneously, following strict deadlines and escalating issues promptly to ensure timely resolution.
+ Promptly identify and flag potential risks to ensure deliverables remain on schedule.
+ Participate actively in team efforts to improve the work environment, product quality, efficiency, and other business initiatives.
+ Ensure completeness, accuracy, consistency, validity, uniqueness, and integrity of all data and documentation in relevant systems.
+ Share knowledge and best practices with peers, staff members, and newly appointed team members to maintain efficiency and compliance.
+ Stay informed about, and comply with, regulatory changes, client documentation, and Marken procedures to ensure full compliance with all requirements.
+ Regularly review and update processes, ensuring lessons learned and evolving best practices (including external benchmarks) are adopted.
+ Adhere to all company policies at all times.
+ Undertake any other reasonable duties as requested by line managers, in accordance with company policies.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
¿Este trabajo es un acierto o un fracaso?
Postúlese Ahora
0
IATA Specialist Marken
Buenos Aires
UPS
Publicado hace 8 días
Trabajo visto
Descripción Del Trabajo
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
This position supports managers by executing various tasks. He/she monitors processes for quality and compliance with customs regulations and internal audit requirements. This position provides customer care by ensuring the timely disposition of freight and paperwork along with assisting in problem resolution. He/she generates reports to intentify trends, processes improvements, issued, and satisfaction levels.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
This position supports managers by executing various tasks. He/she monitors processes for quality and compliance with customs regulations and internal audit requirements. This position provides customer care by ensuring the timely disposition of freight and paperwork along with assisting in problem resolution. He/she generates reports to intentify trends, processes improvements, issued, and satisfaction levels.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
¿Este trabajo es un acierto o un fracaso?
Postúlese Ahora
1
Supervisor I
Buenos Aires
UPS
Publicado hace 8 días
Trabajo visto
Descripción Del Trabajo
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Together, we are Marken, UPS Healthcare Precision Logistics.** As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.
**Job Summary**
Supervise the Buenos Aires Branch Operations. This includes Marken office, agent, Carrier and supplier relationships and contracts. Will work in conjunction with all Marken operated branches, CTD, Commercial teams and established network. Collaboration with Administration ensuring correct and updated information in Maestro for the billing closing process.
Ensure compliance with the team and with own training and knowledge, not only of the function itself but also of the virgin and new services.
Responsible for ensuring targeted company goals relating to KPI´s, On Time Performance, Maestro Compliance and CAPA Management. Working with Quality Team to assure GDP, Trainings and Regulatory Compliance.
**Main roles and responsibilities**
Lead the Export Department. Train staff to provide a high level of service. Provide complete guidance and knowledge of new processes, in a group and individual manner to meet the goals. Manage, supervise, provide technical support, and evaluate your staff. Ensure shipments are handled according to customer requirements. Ensure high performance service delivered to both external and internal customers. Encourage the team to delight clients and receive in writing recognition of the grate job delivered, ensuring that they meet customer expectations. Control and monitoring the performance process operation. Identify the inefficiencies of the processes. Analyze and purpose solutions and follow up the evolution of the same individually and with the team. Supervise the communication process and Key Accounts execution services. Evaluate growth and perform analysis focused on service process improvement. Communicate, as applicable, any situation with operation impact, through local, regional, and global areas to coordinate actions to avoid further issues/inconvenience. Coordinate and hold the necessary meetings until the situation is under control. Perform analysis of statistics or other data to determine the level of service that is being provided to your local and global customers. Handle customer complaints or major incidents when it escalates. Investigate with the teams and resolve internal or external customer issues if necessary and notify QA of issues - CAPA. Giving support to the employees designed as Investigators lead to ensure QA metrics, rising issues within 24 hs and completing investigations on time. Also comply and support ensuring training metrics. Supervise the teams to ensure compliance with activities related Maestro updates granting OTP, POD, POB metrics and milestones accordingly with the SOPs. Maintain fluent communication with other area leaders to discuss possible improvements and new projects. Raise the analysis related savings or improvement operations to your manager and/or Director for evaluation and authorization prior to implementation. Be involved in hiring staff for your team. Generate teams' engagement giving more details related new Marken products and services and the impact that the failure may cause during the operations performance. Comply with safety and hygiene regulations. Communicate to your employer, ART, or the Superintendence of Occupational Risks (SRT) any dangerous situation related to the job or establishment in general. Participate in training activities on occupational health and safety. Wear the personal protection elements provided correctly. Comply with the performance of periodic medical examinations. Report to your employer or ART the work accidents or occupational diseases you suffer.
Report immediately any incident or event that may affect the health or safety of people.
Comply with the EHS guidelines indicated by the organization.
Actively collaborate so that the established objectives and goals of health and safety at work are met.
**Overview**
1. Provide a service in accordance with Marken's vision and high-quality standards.
2. Promote an environment of respect and tolerance among all areas of the company.
3. To always comply with all company policies.
4. Carry out any other reasonable task at the request of the immediate boss.
**Acceptance**
By signing in ZenQMS, the job holder agrees to comply with the requirements of the job description and understands that failure to comply with the requirements could result in disciplinary action.
By signing in ZenQMS, the line manager confirms that the job description is a true and accurate representation of the tasks and responsibilities of the function, which has been explained in detail to the job holder and understood by him.
All changes made to the job description must be agreed between the line manager and the job holder.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Together, we are Marken, UPS Healthcare Precision Logistics.** As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.
**Job Summary**
Supervise the Buenos Aires Branch Operations. This includes Marken office, agent, Carrier and supplier relationships and contracts. Will work in conjunction with all Marken operated branches, CTD, Commercial teams and established network. Collaboration with Administration ensuring correct and updated information in Maestro for the billing closing process.
Ensure compliance with the team and with own training and knowledge, not only of the function itself but also of the virgin and new services.
Responsible for ensuring targeted company goals relating to KPI´s, On Time Performance, Maestro Compliance and CAPA Management. Working with Quality Team to assure GDP, Trainings and Regulatory Compliance.
**Main roles and responsibilities**
Lead the Export Department. Train staff to provide a high level of service. Provide complete guidance and knowledge of new processes, in a group and individual manner to meet the goals. Manage, supervise, provide technical support, and evaluate your staff. Ensure shipments are handled according to customer requirements. Ensure high performance service delivered to both external and internal customers. Encourage the team to delight clients and receive in writing recognition of the grate job delivered, ensuring that they meet customer expectations. Control and monitoring the performance process operation. Identify the inefficiencies of the processes. Analyze and purpose solutions and follow up the evolution of the same individually and with the team. Supervise the communication process and Key Accounts execution services. Evaluate growth and perform analysis focused on service process improvement. Communicate, as applicable, any situation with operation impact, through local, regional, and global areas to coordinate actions to avoid further issues/inconvenience. Coordinate and hold the necessary meetings until the situation is under control. Perform analysis of statistics or other data to determine the level of service that is being provided to your local and global customers. Handle customer complaints or major incidents when it escalates. Investigate with the teams and resolve internal or external customer issues if necessary and notify QA of issues - CAPA. Giving support to the employees designed as Investigators lead to ensure QA metrics, rising issues within 24 hs and completing investigations on time. Also comply and support ensuring training metrics. Supervise the teams to ensure compliance with activities related Maestro updates granting OTP, POD, POB metrics and milestones accordingly with the SOPs. Maintain fluent communication with other area leaders to discuss possible improvements and new projects. Raise the analysis related savings or improvement operations to your manager and/or Director for evaluation and authorization prior to implementation. Be involved in hiring staff for your team. Generate teams' engagement giving more details related new Marken products and services and the impact that the failure may cause during the operations performance. Comply with safety and hygiene regulations. Communicate to your employer, ART, or the Superintendence of Occupational Risks (SRT) any dangerous situation related to the job or establishment in general. Participate in training activities on occupational health and safety. Wear the personal protection elements provided correctly. Comply with the performance of periodic medical examinations. Report to your employer or ART the work accidents or occupational diseases you suffer.
Report immediately any incident or event that may affect the health or safety of people.
Comply with the EHS guidelines indicated by the organization.
Actively collaborate so that the established objectives and goals of health and safety at work are met.
**Overview**
1. Provide a service in accordance with Marken's vision and high-quality standards.
2. Promote an environment of respect and tolerance among all areas of the company.
3. To always comply with all company policies.
4. Carry out any other reasonable task at the request of the immediate boss.
**Acceptance**
By signing in ZenQMS, the job holder agrees to comply with the requirements of the job description and understands that failure to comply with the requirements could result in disciplinary action.
By signing in ZenQMS, the line manager confirms that the job description is a true and accurate representation of the tasks and responsibilities of the function, which has been explained in detail to the job holder and understood by him.
All changes made to the job description must be agreed between the line manager and the job holder.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
¿Este trabajo es un acierto o un fracaso?
Postúlese Ahora
2
Customs Brokerage Rep III
Buenos Aires
UPS
Publicado hace 8 días
Trabajo visto
Descripción Del Trabajo
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Job Summary**
This position demonstrates advanced knowledge of entry writing. He/She classifies according to the Harmonized Tariff Schedules (HTS), participates in government agencies clearances (PGA), Code of Regulations, and Customs regulations.
**Responsibilities:**
+ Prepares customs entries and forwards freight to designated locations including interface with international and domestic carriers, overseas offices, and importers.
+ Prepares customs entries and follows-up with the clearance process on all entries prepared.
+ Communicates documentation discrepancies to client and supervisor.
+ Coordinates freight delivery to designated locations.
+ Resolves finance and accounting reconciliation exchange issues.
+ Scans entries into the imaging system meeting allotted and sensitive time requirements.
+ Prepares reports/presentations and analysis using various software packages and databases.
+ Follows up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
+ Establishes and maintains client relationships.
+ Requires a weekend work schedule on a department rotation basis and holiday schedule based on the needs of the operation and account requirements.
**Qualifications:**
+ High school diploma, GED, or International equivalent
+ Minimum of 2 years' experience working for a Customs Broker
+ Basic knowledge of customs operations, laws and regulations, and other government departments
+ Proficiency in Microsoft Office
+ Customers Broker License - Preferred
+ Accurate and rapid data entry
+ Excellent verbal and written communications skills
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Job Summary**
This position demonstrates advanced knowledge of entry writing. He/She classifies according to the Harmonized Tariff Schedules (HTS), participates in government agencies clearances (PGA), Code of Regulations, and Customs regulations.
**Responsibilities:**
+ Prepares customs entries and forwards freight to designated locations including interface with international and domestic carriers, overseas offices, and importers.
+ Prepares customs entries and follows-up with the clearance process on all entries prepared.
+ Communicates documentation discrepancies to client and supervisor.
+ Coordinates freight delivery to designated locations.
+ Resolves finance and accounting reconciliation exchange issues.
+ Scans entries into the imaging system meeting allotted and sensitive time requirements.
+ Prepares reports/presentations and analysis using various software packages and databases.
+ Follows up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
+ Establishes and maintains client relationships.
+ Requires a weekend work schedule on a department rotation basis and holiday schedule based on the needs of the operation and account requirements.
**Qualifications:**
+ High school diploma, GED, or International equivalent
+ Minimum of 2 years' experience working for a Customs Broker
+ Basic knowledge of customs operations, laws and regulations, and other government departments
+ Proficiency in Microsoft Office
+ Customers Broker License - Preferred
+ Accurate and rapid data entry
+ Excellent verbal and written communications skills
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
¿Este trabajo es un acierto o un fracaso?
Postúlese Ahora
3