76 Ofertas de Customer Service en Buenos Aires

Total Number of Openings

Chevron is accepting online applications for the position through 08/01/2025 at 11:59 p.m.

The Customer Service group, located in Buenos Aires as part of a global group with offices in Ames, Manila, and other, provides support to Unbranded fuels operations by managing all Customer Service activities such as ordering, billing, pricing, and master data, as well as communications with third parties and other internal stakeholders.

Responsibilities for the positions may include but are not limited to:

• Supporting order-to-cash process activities such as ordering, billing, pricing, and master data management for Chevron's North America customers. This involves analyzing, investigating, and resolving master data, pricing, or billing inquiries in coordination with support groups to determine resolutions.
• Administering contracts and agreements: generating, interpreting, and reviewing all contracts and Standard Deals agreements for the North America. This involves coordination and collaboration with business partners such as Legal, IT, Credit, Compliance, and the Sales Team. Ensuring that contracts are signed and executed by all parties involved.
• Consistently looks for opportunities to streamline processes and enhance efficiency whenever possible.
• Ensure internal controls, compliance, and reports: making sure that all contracts, agreements, and processes are consistently aligned with corporate and SOX guidelines, and that master data is set up and updated by reviewing the necessary reports.

Required Qualifications:

• Bachelor's Degree holder or student in a business administration-related field
• Advanced in oral and written English communication
• Analytical and problem-solving skills
• Can multi-task and work independently
• Must be a good team player
• Working and communicate with people of diverse cultural backgrounds

Preferred Qualifications:

• Experience using JDEdwards
• Experience working in Shared Service Centers or similar.
• Daily use of English at current job

Relocation Options:

Relocation is not offered for this role. Only local candidates will be considered.

International Considerations:

Expatriate assignments will not beconsidered.

Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position

Chevron participates in E-Verify in certain locations as required by law.

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Responsibilities include:

• Follow up on Impo SR related to BL issues, demurrage free days, and

Customer Service Representative (Self-Serve SaaS)

Are you passionate about helping users succeed with innovative software? Join us on the frontlines as a Customer Service Representative during our exciting self-serve launch. You'll be the go-to resource for troubleshooting, guiding users, and enhancing the customer experience all while collaborating closely with a fast-moving internal team.

As a key member of our remote support team, you'll provide world-class assistance to self-serve users, ensuring their onboarding is seamless and their questions are resolved quickly and effectively. You'll work across multiple communication channels and support systems, helping shape our support function at a critical stage of growth.

Customer Interaction & Issue Resolution

• Respond promptly to customer inquiries across Slack, support email, and ticketing systems (e.g., Pylon), while meeting SLA targets
• Collaborate with AI-powered bots, escalating complex or sensitive issues for human resolution as needed
• Communicate clearly, empathetically, and professionally with users from diverse backgrounds

Knowledge Sharing & Onboarding

• Assist new users with onboarding, answering first-time questions and guiding them through setup
• Identify knowledge gaps and contribute to internal documentation and help articles
• Coordinate with the core team during initial onboarding phases

What We're Looking For

• Previous experience in a customer support role at a software company (startup or fast-growth SaaS strongly preferred)
• Exceptional written communication skills in English
• Familiarity with tools like Slack, Intercom, Linear, Jira, Pylon, or similar support and automation systems
• Ability to thrive in a remote setting with minimal oversight, embracing ambiguity and startup-paced work

About Us:

EC Markets is a multi-regulated global CFD broker with over a decade of experience in providing exceptional trading services. With our headquarters in London and a strong presence in Asia and other global markets, we are committed to delivering innovative solutions and unparalleled client experiences. As part of our growth strategy, we are seeking a talented Digital Marketing Specialist to drive our marketing efforts and expand our footprint in the Forex and financial trading space.

Job Overview:

On behalf of EC Markets, we are seeking a highly motivated Spanish-speaking Customer Service Representative to join our expanding and dynamic customer support team.

Key Responsibilities:

1. Respond to client inquiries promptly and professionally via live chat, email, and phone.
2. Conduct personalized client analyses and take appropriate actions to enhance customer satisfaction.
3. Address client concerns effectively while maintaining the highest standard of service quality.
4. Promote relevant products and services to clients based on their needs and preferences.
5. Build and nurture strong relationships with both prospective and existing clients.
6. Collaborate with cross-functional teams to ensure client needs are met efficiently.
7. Contribute to achieving team goals and meeting performance targets.

Job Requirements:

1. Native Spanish speaker with excellent written and spoken English skills.
2. A minimum of 2 years of experience in a call center or customer support role is required (Financial Industry preferred).
3. Proficiency in Microsoft Office and Outlook; high computer literacy.
4. Effective communication skills, including the ability to interact with company executives.
5. Team-oriented, proactive mindset, and excellent organizational skills.
6. Ability to multitask, prioritize tasks effectively, and work independently with minimal supervision.

To Apply: Candidates should submit their resume, highlighting their relevant experience and achievements.

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage, and other supply chain management services, including consulting, the coordination of purchase orders, and customized management services.

The Customer Service (CS) team is the primary contact for customers. CS is responsible for intercepting shipping orders, entering orders into the system, and following up with requestors, customers, and foreign JAS offices. CS facilitates communication between various departments within the company and its customers to resolve issues and support operational duties, aiming to grow volumes, gross profit, and cross-selling initiatives. This position requires delivering high-quality, accurate, and timely responses to internal and external reports.

• Process orders for shipments received from customers or foreign JAS offices.
• Verify the accuracy of data to be entered.
• Examine shipment documents such as bills of lading and inform customers of unit prices, shipping dates, delays, and other relevant information.
• Enter total costs into the system, record orders, and maintain copies as requested.
• Enhance sales and marketing insights into assigned targets.
• Identify new traffic opportunities in import, export, and local services, including customs clearance and spot business.
• Drive revenue streams through marketing and lead generation campaigns.
• Reduce operational costs related to marketing to improve ROI.
• Coordinate with operations to expedite or trace shipments.
• Compile statistics and prepare accuracy data or metrics about targets.
• Investigate overdue, damaged, or missing shipments.
• Handle customer complaints regarding billing or service failures and coordinate investigations.
• Provide backup support for all accounts within their target.

• Proficiency in Microsoft Office, Excel, and operational systems (e.g., C1, Forward).
• Strong written and verbal communication skills.
• Attention to detail, multitasking, and deadline management.
• Self-motivated, team player, and independent worker.
• Cross-selling skills.
• Customer-oriented mindset.
• Follow-up skills on pending issues and orders.
• Problem-solving abilities.
• Ability to prioritize and multitask.
• Advanced English skills.

• Minimum of 2 years’ experience in operations.

Work is performed in a climate-controlled office setting. Employees may sit, stand, walk, use hands, reach, talk, hear, and occasionally stoop, kneel, crouch, and lift up to 25 pounds.

Adherence to HR policies, the Code of Business Conduct, and safety practices is required. Responsibilities may change based on business needs.

JAS is committed to innovation and delivering secure, timely services through its global network of subsidiaries, agents, and employees worldwide. We handle cargo from small components to large industrial equipment, utilizing advanced tracking and communication technologies to meet demanding shipping requirements.

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Customer Service is the primary contact for any customer. The CS is responsible for intercepting shipping orders, keying orders into the system, conducting follow-up to requestors/customers/foreign JAS offices. The CS is responsible for all communication between the various departments within the company and its customers in order to solve and support in operational duties, ensuring the growth of volumes and GP and cross-selling initiatives. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external reporting.

ESSENTIAL FUNCTIONS:

1. Processes orders for shipment received from customer or foreign JAS offices.
2. Compiles, sorts and verifies accuracy of data to be entered.
3. Examines records such as bills of lading and related documents of shipments and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer.
4. Submits into the system total cost for customer, records or files copy of orders received as requested.
5. Drives better overall sales and marketing intelligence/insight into their target assigned.
6. Acquires new traffics import, export, and additionally local services; post landing, customs clearance and spot business opportunities.
7. Drives new revenue streams through better execution of their marketing & lead generation campaigns and programs into the target assigned.
8. Takes marketing operational costs out of their business, thus, driving better marketing ROI. Confers with operations clerk to expedite or trace missing or delayed shipments.
9. Compiles statistics and prepares accuracy data or M&S about their target.
10. Investigates overdue and damaged shipments or shortages in shipments for customers and/or air and ocean carriers.
11. Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
12. Provides backup support for all accounts included in their target.

QUALIFICATIONS:

1. Computer skills including Microsoft Office suite, Excel and operational system (C1, forward, etc.).
2. Good written and verbal skills.
3. Detail-oriented, able to multitask and meet deadlines.
4. Self-motivated, able to work in a team and independently.
5. Cross-selling capabilities.
6. Customer-oriented.
7. Follow-up on pending issues and orders.
8. Able to effectively solve problems.
9. Able to establish priorities and multitask.
10. English advanced.

EDUCATION AND EXPERIENCE:

1. A minimum of 2 (two) years’ experience in operations.

ENVIRONMENT:

100% performed in a climate-controlled internal office environment working under normal office conditions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and fingers to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

ADDITIONAL:

Follow the Company HR Policy, the Code of Business Conduct and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.