37 Ofertas de Experience Manager en Beccar

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Join to apply for the Enterprise Customer Experience Manager role at Assurant

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We are seeking a highly capable and resourceful Experience Manager to manage and execute a variety of complex initiatives that enhance both customer and employee experiences. The ideal candidate is a self-starter with strong project management, communication, analytical, and technical skills, who can handle multiple priorities in a fast-paced environment. This role focuses on managing the lifecycle of CX/EX projects from conception through to successful delivery, ensuring alignment with business goals and operational efficiency.

Project Management: 30%

• Lead the planning, execution, and completion of multiple, complex CX/EX projects, ensuring they are delivered on time, within scope, and aligned with company objectives.
• Develop detailed project plans, set timelines, assign resources, and track progress to ensure milestones are met.
• Manage project risks, issues, and dependencies, and implement solutions to keep projects on track.
• Develop business requirements documents.
  
  
  

• Collaborate with cross-functional teams, including Product, Operations, HR, IT, and Marketing, to ensure all CX/EX initiatives are fully supported and aligned across the organization.
• Facilitate project meetings, brainstorming sessions, and working groups to drive forward key initiatives.
• Act as the primary point of contact for all project stakeholders, ensuring clear communication and coordination throughout the project lifecycle.
  
  
  

• Analyze project data and performance metrics to evaluate the success of initiatives, identify areas for improvement, and provide actionable insights.
• Develop and maintain dashboards to report on key performance indicators (KPIs) related to customer and employee satisfaction, engagement, and other CX/EX metrics.
• Create and present data-driven findings, using statistical insights to validate recommendations and support data-informed decision-making.
• Create and deploy research studies.
  
  
  

• Continuously assess and optimize internal processes to streamline project execution and enhance efficiency.
• Identify opportunities for innovation and improvement in both customer and employee experience, leveraging feedback and data to drive enhancements.
• Proactively bring forward ideas to improve project outcomes, team efficiency, and overall CX/EX strategy.
• Utilize CX/EX tools and platforms, such as analytics tools and feedback systems, to support project execution and optimize experiences.
• Stay informed on emerging trends and best practices in CX/EX, integrating new technologies and methodologies where applicable.
  
  
  

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 4-6 years of experience in project management, customer experience, employee experience, or related roles.
• Strong project management skills with experience managing complex, multi-faceted projects. Able to identify dependencies and 'big rocks' early enough to either escalate or determine alternative solutions.

• Excellent organizational skills, with the ability to manage multiple priorities and deadlines.
• Analytical mindset with the ability to interpret data and drive insights for project improvements.
• Technical Skills:
• Analytics Proficiency: Strong skills in Excel, Power BI and SQL for data visualization, querying, and analysis.
• Statistical Knowledge: Solid understanding of statistics, including concepts such as mean, median, standard deviation, correlation, regression analysis, and statistical significance
• Proficient in project management tools and CX/EX platforms (e.g., survey tools, CRM systems, analytics tools).
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Proven experience analyzing structured and unstructured data and presenting insights to business stakeholders effectively.
• Self-motivated and resourceful, with a strong desire to learn and grow in a dynamic environment.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Insurance and Consumer Services

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Greater Buenos Aires 2,700.00- 4,000.00 1 month ago

Greater Buenos Aires 800.00- 1,300.00 1 month ago

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En WAVES estamos redefiniendo y profesionalizando la forma en que las empresas y los propietarios gestionan sus activos inmobiliarios. Nuestros equipos están creciendo y ¡te estamos buscando!

En esta oportunidad, buscamos un Property & Experience Manager para sumarse a nuestro equipo de Operaciones, precisamente para un importante edificio corporativo AAA ubicado en Parque Patricios, CABA.

Objetivo del puesto

Gerenciar el edificio siendo responsable por cumplir los resultados de la operación de su unidad de negocio como así también mantener y mejorar el valor de los activos a su cargo garantizando la mejor experiencia para sus ocupantes. Además, en este rol trabajarás en el desarrollo, implemenación y venta de experiencias que agreguen valor sobre el servicio brindado.

• Garantizar el correcto funcionamiento de todas las instalaciones del sitio, apoyándote en el equipo de mantenimiento para su realización.
• Monitorear el plan de acción anual del sitio, garantizar su cumplimiento y la satisfacción del cliente a su cargo .
• Gestionar, coordinar y supervisar los proveedores de servicios tercerizados, seguridad, limpieza, recepción, mesa de ayuda y su cumplimiento, gestionar los contratos, un plan de trabajo y los indicadores de performance de los mismos.
• Participar de las asambleas ordinarias para la renovación anual de los mandatos de administración del consorcio y de las asambleas extraordinarias a requerimiento.
• Monitorear el cumplimiento a los SLA acordados con el cliente.
• Dar cumplimiento a las políticas de auditorías y planes de HSE.
• Realizar las solicitudes de abastecimiento de bienes e insumos necesarios del sitio.
• Monitorear que se cumplan las políticas y requerimientos normativos y corporativos.
• Elaborar el Informe de Operaciones de manera mensual consolidando todos los indicadores de la operación requeridos.
• Administrar el sistema de mesa de ayuda
• Desarollo de nuevas experiencias, venta e implementación de las mismas.

Lugar de trabajo: Parque Patricios, CABA.

• Graduados en las carreras Ingeniería, Arquitectura, Administración de empresas, Administración Hotelera o afines.
• Experiencia en posiciones de office manager, facility services, administrativas y experiencias.
• Experiencia en gestión de eventos
• Liderazgo de equipos multidisciplinarios.

Será un plus

• Nivel intermedio de idioma inglés
• Experiencia en reporting
• Experiencia utilizando sistema de gestión Odoo u otros sistemas ERP.

• Día de cumpleaños libre
• 2 días Waves Free al año
• Soft landing y licencia extendida para padres recientes
• Acceso a capacitaciones
• Objetivos claros, públicos y medibles
• 15 dias de estudios al año

Nivel mínimo de educación: Universitario (Graduado)

Nos especializamos en consultoría, innovación, inversiones y gestión de activos inmobiliarios en el ecosistema del real estate. Fundada en 2012, nuestra firma cuenta actualmente con oficinas principales en Buenos Aires y Madrid, y está presente en 14 países de América Latina.

Povzetek delovnega mesta

It’s an exciting time to be part of the IFF family. We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy.

We are very excited to welcome a new Customer Experience Marketing Manager to our team, and we hope it’s you! You will be responsible to identify and develop Nourish business growth opportunities for the Argentina-region, focusing its management on key categories and accounts.

This position reports to the Regional Customer Experience Marketing Leader and is also highly connected with Account managers, Innovation Creation & Application teams, Category Industry Growth teams, Sensory and Consumer Insights, and external Communication Agencies.

Key Responsibilities

• Analyze market information and search for trends, leading to the identification of opportunities
• Develop marketing strategies to achieve sales goals for the Argentina Sub-region
• Work in conjunction with the sales team in the planning, development and launching of projects to key accounts
• Support the creation and application area in the communication of flavor trends by categories and their development; aligned with the concepts created and/or identified by the Marketing area
• IFF Branding - Ensure constant and consistent communication of the IFF brand and vision/values in the market space
• Motivate and tighten communications with the region in order to maximize the efforts of each of the affiliates
• Manage allocated Marketing budget in key categories and accounts
• Direct, lead and manage the functions and responsibilities of the staff in charge

Job Requirements

• Experience in mass consumption marketing
• University professional Specialization, MBA or master's degree in the Marketing area
• Proficiency in English at an intermediate - high level in the areas of reading, writing, and conversation
• At least five (5) years of work experience in Marketing in similar positions
• Preferred Marketing & Customer Experience years’ of experience in the Food and or Beverage industries
• Proven track record in customer experience, marketing, creating and supporting delivery of strategies to meet business objectives
• Comfortable working in a B2B environment with a positive, self-driven, or action-oriented attitude
• Ability to interact across levels in customer organizations, including Owners or Senior Management team
• Proficient in Ms. Office (Word / Excel / PowerPoint / Access)
• Good presentation skills for sales or brand concept delivery to senior stakeholders

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We're seeking a Middle Project Manager to work on-site at our client's location, specifically focusing on the implementation of a CCaaS (Contact Center as a Service) solution.

Our client is a major enterprise in the automotive, travel, and financial services sectors, serving a vast member base across the US.

Responsibilities:

1. Coordinate project management activities, resources, budget control, equipment, and information.
2. Develop and maintain project documentation, invoices, plans, and reports.
3. Maintain project plans, including schedule, project timeline, and team plans.
4. Identify and manage risks to ensure on-time delivery.
5. Lead and motivate the project team, coordinating their efforts to keep them on track for deliverables.
6. Develop and maintain strong business relationships.
7. Act as the point of contact and communicate project status to all participants; plan meetings and take minutes.
8. Cooperate and coordinate with other departments and third-party subcontractors, meeting the needs of different stakeholders throughout the project lifecycle.

Qualifications:

1. 2+ years of experience in project management.
2. Experience in managing projects with vendors, including scope-based projects (fixed priced).
3. Experience with Contact Center Solutions is preferred.
4. Business analytics skills.
5. In-depth experience with identifying and understanding user and business needs.
6. Master's or Bachelor's degree, preferably in a technical field.
7. Strong knowledge of Microsoft Office, Excel (pivot tables, data analysis), PowerPoint, and Visio.
8. Excellent self-management, planning, organizational, presentation, and analytical skills.
9. Attention to detail.
10. Excellent communication and interpersonal skills.
11. Upper-Intermediate or higher English.
12. Ability to work in a multicultural team.

We offer:

• Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
• Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

All your information will be kept confidential according to EEO guidelines.

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We're seeking a Middle Project Manager to focus on the implementation of a CCaaS (Contact Center as a Service) solution.
Our clients are major enterprises in the automotive, travel, and financial services sectors, serving a vast member base across the US.

Responsibilities:

• Coordinate project management activities, resources, budget control, equipment, and information.
• Develop and maintain project documentation, invoices, plans, and reports.
• Maintain project plans, including schedule, project timeline, and team plans.
• Identify and manage risks to ensure on-time delivery.
• Lead and motivate the project team, coordinating their efforts to keep them on track for deliverables.
• Develop and maintain strong business relationships.
• Act as the point of contact and communicate project status to all participants; plan meetings and take minutes.
• Cooperate and coordinate with other departments and third-party subcontractors, meeting the needs of different stakeholders throughout the project lifecycle.

• 2+ years of experience in project management.
• Experience in managing projects with vendors, including scope-based projects (fixed priced).
• Experience with Contact Center Solutions is preferred.
• Business analytics skills.
• In-depth experience with identifying and understanding user and business needs.
• Master's or Bachelor's degree, preferably in a technical field
• Strong knowledge of Microsoft Office, Excel (pivot tables, data analysis), PowerPoint, and Visio.
• Excellent self-management, planning, organizational, presentation, and analytical skills.
• Attention to detail.
• Excellent communication and interpersonal skills.
• Upper-Intermediate or higher English.
• Ability to work in a multicultural team.

We offer:

• Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance,and a relocation program.
• Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
• Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values : join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

All your information will be kept confidential according to EEO guidelines.

En Humand ayudamos a las empresas a digitalizar sus procesos de comunicación interna, cultura y recursos humanos en un solo lugar.

¿Te gustaría ser parte de la revolución digital en el ámbito de RRHH?

Estamos buscando un Partner Success Account Manager para unirse a nuestro equipo de Customer Experience. Este rol es clave para gestionar y desarrollar nuestra red de partners, asegurando la correcta implementación de nuestras soluciones y acompañándolos para lograr el éxito con Humand.

Principales responsabilidades

• Gestionar una cartera de partners, garantizando su adopción y uso efectivo de nuestras soluciones.
• Certificar y supervisar los procesos de implementación junto a cada partner.
• Brindar soporte estratégico, asesoramiento y seguimiento continuo.
• Ordenar prioridades, definir acciones y generar oportunidades de mejora en la gestión con partners.
• Detectar oportunidades de crecimiento y expansión dentro del ecosistema de partners.
• Coordinar acciones con otras áreas como Ventas, Producto y Tecnología para asegurar la mejor experiencia del partner.

️ ¿Qué valoramos?

• Carrera universitaria finalizada o avanzada en Ingeniería, Administración, Economía o similares.
• Ingles avanzado.
• Experiencia previa mínima de 2 años gestionando partners o canales en empresas con modelos consolidados de partners, idealmente en entornos B2B
  
• Capacidad de análisis y conocimiento de métricas de negocio.
• Excelente comunicación, escucha activa, paciencia y resiliencia para gestionar relaciones de largo plazo.
• Experiencia previa en empresas de tecnología o SaaS es un plus.
  

Nuestra misión es empoderar a las personas en el trabajo para hacerlas más felices y exitosas.
Nuestro propósito : Llevar felicidad al mundo del trabajo.

Leé más sobre nosotros en: humand.co/es

Sr. User Experience Designer page is loaded

Apply locations Buenos Aires (Butty) | Full time | Posted Today | Job requisition id R-108258

The Senior UX/UI Designer will be instrumental in creating and implementing designs that make human-computer interactions intuitive, seamless, adaptive, consistent, and relevant to the tasks at hand. This role ensures that users' functional needs are met and considers the emotional experiences these functionalities evoke.

As a strategic thinker, the Senior UX/UI Designer will play a pivotal role in the entire software delivery lifecycle, including discovery, definition, design, development, and deployment. They will engage in researching and understanding users, crafting user journey maps and personas, defining wireframes, information architecture, and style guides, producing compelling interface designs, validating assumptions through usability testing, and supporting front-end development.

A data-driven mindset is essential for this role. The candidate will leverage metrics, key performance indicators (KPIs), industry research, and testing data to inform and refine design decisions, ensuring optimal user experiences.

The candidate will be responsible for transforming product requirements into interactive, user-friendly solutions. This involves integrating market research and psychological insights, designing human-computer interfaces for optimal usability, creating easily navigable content, and ensuring graphic and information design are polished for maximum aesthetic appeal.

Basic Qualifications:

• 7+ years in User Experience (UX) and User Interface (UI) design, especially for digital mobile platforms
• Expertise in creating functional low/high fidelity prototypes using tools like Figma or similar design tools
• Working knowledge of essential front-end technologies i.e., HTML/CSS and front-end frameworks like Bootstrap and Material Design
• Familiarity with working in agile/product scrum environments or digital agencies

Other requirements:

• Experience working on B2B, B2B2C and D2C platforms for the web, enterprise applications, software which leverage emergent technologies, consumer appliances, and mobile devices
• Proven experience working collaboratively with product owners, UX peers, developers, business stakeholders, and marketing teams
• Ability to facilitate design thinking workshops and support overall product UX roadmap and vision
• Data-driven design with an emphasis on leveraging metrics, KPIs, industry research, and testing data to inform design decisions
• Deep understanding of user-centered design methodologies and processes, such as persona creation, journey mapping, wireframing, usability testing, etc.
• Creativity, problem-solving, and attention to detail
• Strong conceptualization and visual communication ability
• Strong written and verbal communication abilities
• Ability to manage tasks independently and stay motivated

Preferred Skills:

• Bachelor’s degree, with a major in Human-Computer Interaction, Mobile Computing, Graphic Design, Computer Science, Web Development, Software Engineering or a related field of study.
• Familiarity with Adobe Creative Suite and other UI design tools
• Any UX certifications are a bonus (NNG, HFI, etc.)

Please submit your UX design portfolio with your application.

Join to apply for the Sr User Experience Designer role at Assurant

Join to apply for the Sr User Experience Designer role at Assurant

The Senior UX/UI Designer will be instrumental in creating and implementing designs that make human-computer interactions intuitive, seamless, adaptive, consistent, and relevant to the tasks at hand. This role ensures that users' functional needs are met and considers the emotional experiences these functionalities evoke.

As a strategic thinker, the Senior UX/UI Designer will play a pivotal role in the entire software delivery lifecycle, including discovery, definition, design, development, and deployment. They will engage in researching and understanding users, crafting user journey maps and personas, defining wireframes, information architecture, and style guides, producing compelling interface designs, validating assumptions through usability testing, and supporting front-end development.

A data-driven mindset is essential for this role. The candidate will leverage metrics, key performance indicators (KPIs), industry research, and testing data to inform and refine design decisions, ensuring optimal user experiences.

The candidate will be responsible for transforming product requirements into interactive, user-friendly solutions. This involves integrating market research and psychological insights, designing human-computer interfaces for optimal usability, creating easily navigable content, and ensuring graphic and information design are polished for maximum aesthetic appeal.

Basic Qualification

• 7+ years in User Experience (UX) and User Interface (UI) design, especially for digital platforms
• Expertise in creating functional low/high fidelity prototypes using tools like Figma, Sketch, Invision, or similar design tools
• Working knowledge of essential front-end technologies i.e., HTML/CSS and front-end frameworks like Bootstrap and Material Design
• Familiarity with working in agile/product scrum environments or digital agencies
  
  
  

• Experience working on B2B, B2B2C and D2C platforms for the web, enterprise applications, software which leverage emergent technologies, consumer appliances and/or mobile devices
• Proven experience working collaboratively with product owners, UX peers, developers, business stakeholders, and marketing teams
• Ability to facilitate design thinking workshops and support overall product UX roadmap and vision
• Data-driven design with an emphasis on leveraging metrics, key performance indicators (KPIs), industry research, and testing data to inform design decisions.
• Deep understanding of user-centered design methodologies and processes, such as persona creation, journey mapping, wireframing, usability testing, etc.
• Creativity, problem-solving, and attention to detail
• Strong conceptualization and visual communication ability
• Strong written and verbal communication abilities
• Ability to manage tasks independently and stay motivated
  
  
  

• Bachelor’s degree, with a major in Human-Computer Interaction, Mobile Computing, Graphic Design, Computer Science, Web Development, Software Engineering or a related field of study.
• Be familiar with Adobe Creative Suite and other UI design tools
• Any UX certifications are a bonus (NNG, HFI, etc.)
  
  
  

• Seniority level Director

• Employment type Full-time

• Job function Design, Art/Creative, and Information Technology
• Industries Insurance and Consumer Services

Referrals increase your chances of interviewing at Assurant by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Sr User Experience Designer page is loaded

The Senior UX/UI Designer will be instrumental in creating and implementing designs that make human-computer interactions intuitive, seamless, adaptive, consistent, and relevant to the tasks at hand. This role ensures that users' functional needs are met and considers the emotional experiences these functionalities evoke.

As a strategic thinker, the Senior UX/UI Designer will play a pivotal role in the entire software delivery lifecycle, including discovery, definition, design, development, and deployment. They will engage in researching and understanding users, crafting user journey maps and personas, defining wireframes, information architecture, and style guides, producing compelling interface designs, validating assumptions through usability testing, and supporting front-end development.

A data-driven mindset is essential for this role. The candidate will leverage metrics, key performance indicators (KPIs), industry research, and testing data to inform and refine design decisions, ensuring optimal user experiences.

The candidate will be responsible for transforming product requirements into interactive, user-friendly solutions. This involves integrating market research and psychological insights, designing human-computer interfaces for optimal usability, creating easily navigable content, and ensuring graphic and information design are polished for maximum aesthetic appeal.

Basic Qualifications:

• 7+ years in User Experience (UX) and User Interface (UI) design, especially for digital platforms
• Expertise in creating functional low/high fidelity prototypes using tools like Figma, Sketch, Invision, or similar design tools
• Working knowledge of essential front-end technologies i.e., HTML/CSS and front-end frameworks like Bootstrap and Material Design
• Familiarity with working in agile/product scrum environments or digital agencies

Other requirements:

• Experience working on B2B, B2B2C, and D2C platforms for the web, enterprise applications, and software leveraging emergent technologies, consumer appliances, and/or mobile devices
• Proven experience working collaboratively with product owners, UX peers, developers, business stakeholders, and marketing teams
• Ability to facilitate design thinking workshops and support overall product UX roadmap and vision
• Data-driven design with an emphasis on leveraging metrics, KPIs, industry research, and testing data to inform design decisions
• Deep understanding of user-centered design methodologies and processes, such as persona creation, journey mapping, wireframing, usability testing, etc.
• Creativity, problem-solving, and attention to detail
• Strong conceptualization and visual communication ability
• Strong written and verbal communication abilities
• Ability to manage tasks independently and stay motivated

Preferred Skills:

• Bachelor’s degree, with a major in Human-Computer Interaction, Mobile Computing, Graphic Design, Computer Science, Web Development, Software Engineering, or a related field of study
• Familiarity with Adobe Creative Suite and other UI design tools
• Any UX certifications are a bonus (NNG, HFI, etc.)

Please submit your UX design portfolio with your application.

We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, decency, uncommon thinking, and results. Connect with us. Bring us your best work and brightest ideas. And we’ll provide a place where you can thrive.