39 Ofertas de Experience Manager en Tapiales

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We are seeking a highly capable and resourceful Experience Manager to manage and execute a variety of complex initiatives that enhance both customer and employee experiences. The ideal candidate is a self-starter with strong project management, communication, analytical, and technical skills, who can handle multiple priorities in a fast-paced environment. This role focuses on managing the lifecycle of CX/EX projects from conception through to successful delivery, ensuring alignment with business goals and operational efficiency.

Project Management: 30%

• Lead the planning, execution, and completion of multiple, complex CX/EX projects, ensuring they are delivered on time, within scope, and aligned with company objectives.
• Develop detailed project plans, set timelines, assign resources, and track progress to ensure milestones are met.
• Manage project risks, issues, and dependencies, and implement solutions to keep projects on track.
• Develop business requirements documents.
  
  
  

• Collaborate with cross-functional teams, including Product, Operations, HR, IT, and Marketing, to ensure all CX/EX initiatives are fully supported and aligned across the organization.
• Facilitate project meetings, brainstorming sessions, and working groups to drive forward key initiatives.
• Act as the primary point of contact for all project stakeholders, ensuring clear communication and coordination throughout the project lifecycle.
  
  
  

• Analyze project data and performance metrics to evaluate the success of initiatives, identify areas for improvement, and provide actionable insights.
• Develop and maintain dashboards to report on key performance indicators (KPIs) related to customer and employee satisfaction, engagement, and other CX/EX metrics.
• Create and present data-driven findings, using statistical insights to validate recommendations and support data-informed decision-making.
• Create and deploy research studies.
  
  
  

• Continuously assess and optimize internal processes to streamline project execution and enhance efficiency.
• Identify opportunities for innovation and improvement in both customer and employee experience, leveraging feedback and data to drive enhancements.
• Proactively bring forward ideas to improve project outcomes, team efficiency, and overall CX/EX strategy.
• Utilize CX/EX tools and platforms, such as analytics tools and feedback systems, to support project execution and optimize experiences.
• Stay informed on emerging trends and best practices in CX/EX, integrating new technologies and methodologies where applicable.
  
  
  

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 4-6 years of experience in project management, customer experience, employee experience, or related roles.
• Strong project management skills with experience managing complex, multi-faceted projects. Able to identify dependencies and 'big rocks' early enough to either escalate or determine alternative solutions.

• Excellent organizational skills, with the ability to manage multiple priorities and deadlines.
• Analytical mindset with the ability to interpret data and drive insights for project improvements.
• Technical Skills:
• Analytics Proficiency: Strong skills in Excel, Power BI and SQL for data visualization, querying, and analysis.
• Statistical Knowledge: Solid understanding of statistics, including concepts such as mean, median, standard deviation, correlation, regression analysis, and statistical significance
• Proficient in project management tools and CX/EX platforms (e.g., survey tools, CRM systems, analytics tools).
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Proven experience analyzing structured and unstructured data and presenting insights to business stakeholders effectively.
• Self-motivated and resourceful, with a strong desire to learn and grow in a dynamic environment.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Insurance and Consumer Services

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En WAVES estamos redefiniendo y profesionalizando la forma en que las empresas y los propietarios gestionan sus activos inmobiliarios. Nuestros equipos están creciendo y ¡te estamos buscando!

En esta oportunidad, buscamos un Property & Experience Manager para sumarse a nuestro equipo de Operaciones, precisamente para un importante edificio corporativo AAA ubicado en Parque Patricios, CABA.

Objetivo del puesto

Gerenciar el edificio siendo responsable por cumplir los resultados de la operación de su unidad de negocio como así también mantener y mejorar el valor de los activos a su cargo garantizando la mejor experiencia para sus ocupantes. Además, en este rol trabajarás en el desarrollo, implemenación y venta de experiencias que agreguen valor sobre el servicio brindado.

• Garantizar el correcto funcionamiento de todas las instalaciones del sitio, apoyándote en el equipo de mantenimiento para su realización.
• Monitorear el plan de acción anual del sitio, garantizar su cumplimiento y la satisfacción del cliente a su cargo .
• Gestionar, coordinar y supervisar los proveedores de servicios tercerizados, seguridad, limpieza, recepción, mesa de ayuda y su cumplimiento, gestionar los contratos, un plan de trabajo y los indicadores de performance de los mismos.
• Participar de las asambleas ordinarias para la renovación anual de los mandatos de administración del consorcio y de las asambleas extraordinarias a requerimiento.
• Monitorear el cumplimiento a los SLA acordados con el cliente.
• Dar cumplimiento a las políticas de auditorías y planes de HSE.
• Realizar las solicitudes de abastecimiento de bienes e insumos necesarios del sitio.
• Monitorear que se cumplan las políticas y requerimientos normativos y corporativos.
• Elaborar el Informe de Operaciones de manera mensual consolidando todos los indicadores de la operación requeridos.
• Administrar el sistema de mesa de ayuda
• Desarollo de nuevas experiencias, venta e implementación de las mismas.

Lugar de trabajo: Parque Patricios, CABA.

• Graduados en las carreras Ingeniería, Arquitectura, Administración de empresas, Administración Hotelera o afines.
• Experiencia en posiciones de office manager, facility services, administrativas y experiencias.
• Experiencia en gestión de eventos
• Liderazgo de equipos multidisciplinarios.

Será un plus

• Nivel intermedio de idioma inglés
• Experiencia en reporting
• Experiencia utilizando sistema de gestión Odoo u otros sistemas ERP.

• Día de cumpleaños libre
• 2 días Waves Free al año
• Soft landing y licencia extendida para padres recientes
• Acceso a capacitaciones
• Objetivos claros, públicos y medibles
• 15 dias de estudios al año

Nivel mínimo de educación: Universitario (Graduado)

Nos especializamos en consultoría, innovación, inversiones y gestión de activos inmobiliarios en el ecosistema del real estate. Fundada en 2012, nuestra firma cuenta actualmente con oficinas principales en Buenos Aires y Madrid, y está presente en 14 países de América Latina.

• Lead and manage relationships with third-party partners as the main CX point of contact.
• Monitor performance KPIs, share best practices, and drive continuous improvements.
• Collaborate with global teams to ensure smooth implementations and optimize workflows.
• Provide insights to local commercial teams to keep customer experience central to business decisions.
• Align strategies and feedback with regional BPO teams for effective communication and improvements.
• Manage multiple projects while maintaining daily operations and navigating complex organizations strategically.
• Own the sports viewer experience, including ESPN events, representing their unique Voice of the Customer.
• Understand sports-specific viewer challenges and deliver insights to VX and business teams.
• Act as liaison for local and regional sports teams to embed CX in sports-related decisions.
• Expand LATAM learnings into North America, capturing and escalating key BPO challenges.
• Partner cross-functionally to create sports-specific training, quality guidelines, and talking points.
  
  
  

• 5+ years in high-volume customer service environments with leadership experience in fast-paced operations.
• Skilled in building and managing BPO partner teams.
• Proven ability to lead through influence and drive continuous operational improvements.
• Advanced English for effective communication with US and global teams.
• Strong analytical, data-driven mindset with KPI interpretation to enhance customer experience.
• Proactive problem solver with excellent project management and workflow optimization skills.
• Comfortable navigating complex organizations and collaborating cross-functionally worldwide.
• Solid background in Customer Experience, ideally in Viewer Experience or digital media.
• Expert in capturing and leveraging the Voice of the Customer for actionable insights.
• Familiarity or interest in sports industry and sports viewer needs is a plus.
• Positive, empathetic, resilient, and collaborative with diverse teams and partners.
• Experience managing third-party relationships and developing customer-focused training and quality programs.
  
  
  

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

How will you contribute to our magical experience?

We are looking for a proactive and data-driven Customer Experience Manager to lead and elevate the experience of sports and third-party viewers across the Americas region. In this role, you will be the key driver of operational excellence, stakeholder management, and customer advocacy, ensuring that every viewer interaction reflects the highest standards of service.

You will act as the main point of contact (POC) for both internal teams and external partners, focusing on optimizing workflows, resolving escalations, mentoring team members, and amplifying the Voice of the Customer (VoC) to influence strategic business decisions. If you’re a solutions-oriented leader who thrives in dynamic environments and enjoys making a meaningful impact through data-backed initiatives, this role is for you.

The Manager Customer Experience will be responsible for:

• Lead and manage relationships with third-party partners as the main CX point of contact.
• Monitor performance KPIs, share best practices, and drive continuous improvements.
• Collaborate with global teams to ensure smooth implementations and optimize workflows.
• Provide insights to local commercial teams to keep customer experience central to business decisions.
• Align strategies and feedback with regional BPO teams for effective communication and improvements.
• Manage multiple projects while maintaining daily operations and navigating complex organizations strategically.
• Own the sports viewer experience, including ESPN events, representing their unique Voice of the Customer.
• Understand sports-specific viewer challenges and deliver insights to VX and business teams.
• Act as liaison for local and regional sports teams to embed CX in sports-related decisions.
• Expand LATAM learnings into North America, capturing and escalating key BPO challenges.
• Partner cross-functionally to create sports-specific training, quality guidelines, and talking points.

What we need from you to be part of this story:

• 5+ years in high-volume customer service environments with leadership experience in fast-paced operations.
• Skilled in building and managing BPO partner teams.
• Proven ability to lead through influence and drive continuous operational improvements.
• Advanced English for effective communication with US and global teams.
• Strong analytical, data-driven mindset with KPI interpretation to enhance customer experience.
• Proactive problem solver with excellent project management and workflow optimization skills.
• Comfortable navigating complex organizations and collaborating cross-functionally worldwide.
• Solid background in Customer Experience, ideally in Viewer Experience or digital media.
• Expert in capturing and leveraging the Voice of the Customer for actionable insights.
• Familiarity or interest in sports industry and sports viewer needs is a plus.
• Positive, empathetic, resilient, and collaborative with diverse teams and partners.
• Experience managing third-party relationships and developing customer-focused training and quality programs.

Additional Information

At Disney, we believe it takes great people to create the memorable experiences, products and services our consumers know and love. We are a team of storytellers and hire under equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, disability and gender identity. We foster a corporate culture of belonging and inclusiveness, which empowers our staff and company to thrive. At Disney, everyone has the opportunity to speak up and participate, grow and share ideas.

“You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality.” — Walt Disney

Specify Locations

Povzetek delovnega mesta

It’s an exciting time to be part of the IFF family. We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy.

We are very excited to welcome a new Customer Experience Marketing Manager to our team, and we hope it’s you! You will be responsible to identify and develop Nourish business growth opportunities for the Argentina-region, focusing its management on key categories and accounts.

This position reports to the Regional Customer Experience Marketing Leader and is also highly connected with Account managers, Innovation Creation & Application teams, Category Industry Growth teams, Sensory and Consumer Insights, and external Communication Agencies.

Key Responsibilities

• Analyze market information and search for trends, leading to the identification of opportunities
• Develop marketing strategies to achieve sales goals for the Argentina Sub-region
• Work in conjunction with the sales team in the planning, development and launching of projects to key accounts
• Support the creation and application area in the communication of flavor trends by categories and their development; aligned with the concepts created and/or identified by the Marketing area
• IFF Branding - Ensure constant and consistent communication of the IFF brand and vision/values in the market space
• Motivate and tighten communications with the region in order to maximize the efforts of each of the affiliates
• Manage allocated Marketing budget in key categories and accounts
• Direct, lead and manage the functions and responsibilities of the staff in charge

Job Requirements

• Experience in mass consumption marketing
• University professional Specialization, MBA or master's degree in the Marketing area
• Proficiency in English at an intermediate - high level in the areas of reading, writing, and conversation
• At least five (5) years of work experience in Marketing in similar positions
• Preferred Marketing & Customer Experience years’ of experience in the Food and or Beverage industries
• Proven track record in customer experience, marketing, creating and supporting delivery of strategies to meet business objectives
• Comfortable working in a B2B environment with a positive, self-driven, or action-oriented attitude
• Ability to interact across levels in customer organizations, including Owners or Senior Management team
• Proficient in Ms. Office (Word / Excel / PowerPoint / Access)
• Good presentation skills for sales or brand concept delivery to senior stakeholders

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Ubicación: CIUDAD AUTÓNOMA DE BUENOS AIRE, C, AR

Empresa: Telefónica

Las nuevas formas de organizarnos requieren roles innovadores que impulsen la transformación. El Rol de Product Manager es clave en la dinámica de creación de valor, siendo quien gestiona en forma integral el backlog de un tren, asegurando definición y priorización sobre una cadena de valor.

Área: Servicios Digitales Cloud

HRBP: Paula Bastos

Lugar de Trabajo: Av. Corrientes 707 Piso 12 - CABA

Horario de Trabajo: 9 a 18hs.

Reclutador: Natalia Da Cruz

Analista de Producto IaaS y SaaS B2B

Misión del puesto

Implementar las acciones comerciales de los servicios de IaaS y SaaS que nos permita incrementar la participación en el mercado asegurando el flujo de preventa, venta, provisión, facturación y soporte técnico

Funciones principales

- Definir el portfolio de servicios a desarrollar para el segmento B2B

- Establecer el alcance y los requisitos básicos para su implementación tomando en cuenta la oferta del mercado

- Definir el presupuesto de los servicios, monitorear los ingresos y los gastos garantizando el margen del negocio

- Gestionar el ciclo de vida de los diferentes servicios

- Diseñar y solicitar los desarrollos de sistemas necesarios para garantizar la experiencia E2E de los clientes

- Definir los procesos y conocimientos para la preventa y posventa con diferentes áreas de la compañía

- Posicionar el servicio en las áreas comerciales para impulsar sus venta

Habilidades/conocimientos requeridos

- Profesional o estudiante avanzado de ingeniería, sistemas, marketing o carreras afines

- Conocimiento de los principales elementos técnicos que componen los servicios de infraestructura y aplicaciones como servicio (IaaS y SaaS)

- Disposición para trabajar con múltiples áreas, en un entorno cambiante y asumiendo desafíos que requieran tomar decisiones en forma autónoma.

Habilidades/conocimientos deseables

- Conocimiento de oferta de servicios cloud del mercado

- Nivel avanzado de inglés oral y escrito

Postúlate! Tienes tiempo hasta el 21/04 inclusive.

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We're seeking a Middle Project Manager to work on-site at our client's location, specifically focusing on the implementation of a CCaaS (Contact Center as a Service) solution.

Our client is a major enterprise in the automotive, travel, and financial services sectors, serving a vast member base across the US.

Responsibilities:

1. Coordinate project management activities, resources, budget control, equipment, and information.
2. Develop and maintain project documentation, invoices, plans, and reports.
3. Maintain project plans, including schedule, project timeline, and team plans.
4. Identify and manage risks to ensure on-time delivery.
5. Lead and motivate the project team, coordinating their efforts to keep them on track for deliverables.
6. Develop and maintain strong business relationships.
7. Act as the point of contact and communicate project status to all participants; plan meetings and take minutes.
8. Cooperate and coordinate with other departments and third-party subcontractors, meeting the needs of different stakeholders throughout the project lifecycle.

Qualifications:

1. 2+ years of experience in project management.
2. Experience in managing projects with vendors, including scope-based projects (fixed priced).
3. Experience with Contact Center Solutions is preferred.
4. Business analytics skills.
5. In-depth experience with identifying and understanding user and business needs.
6. Master's or Bachelor's degree, preferably in a technical field.
7. Strong knowledge of Microsoft Office, Excel (pivot tables, data analysis), PowerPoint, and Visio.
8. Excellent self-management, planning, organizational, presentation, and analytical skills.
9. Attention to detail.
10. Excellent communication and interpersonal skills.
11. Upper-Intermediate or higher English.
12. Ability to work in a multicultural team.

We offer:

• Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
• Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

All your information will be kept confidential according to EEO guidelines.

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We're seeking a Middle Project Manager to focus on the implementation of a CCaaS (Contact Center as a Service) solution.
Our clients are major enterprises in the automotive, travel, and financial services sectors, serving a vast member base across the US.

Responsibilities:

• Coordinate project management activities, resources, budget control, equipment, and information.
• Develop and maintain project documentation, invoices, plans, and reports.
• Maintain project plans, including schedule, project timeline, and team plans.
• Identify and manage risks to ensure on-time delivery.
• Lead and motivate the project team, coordinating their efforts to keep them on track for deliverables.
• Develop and maintain strong business relationships.
• Act as the point of contact and communicate project status to all participants; plan meetings and take minutes.
• Cooperate and coordinate with other departments and third-party subcontractors, meeting the needs of different stakeholders throughout the project lifecycle.

• 2+ years of experience in project management.
• Experience in managing projects with vendors, including scope-based projects (fixed priced).
• Experience with Contact Center Solutions is preferred.
• Business analytics skills.
• In-depth experience with identifying and understanding user and business needs.
• Master's or Bachelor's degree, preferably in a technical field
• Strong knowledge of Microsoft Office, Excel (pivot tables, data analysis), PowerPoint, and Visio.
• Excellent self-management, planning, organizational, presentation, and analytical skills.
• Attention to detail.
• Excellent communication and interpersonal skills.
• Upper-Intermediate or higher English.
• Ability to work in a multicultural team.

We offer:

• Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance,and a relocation program.
• Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
• Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values : join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

All your information will be kept confidential according to EEO guidelines.

En Humand ayudamos a las empresas a digitalizar sus procesos de comunicación interna, cultura y recursos humanos en un solo lugar.

¿Te gustaría ser parte de la revolución digital en el ámbito de RRHH?

Estamos buscando un Partner Success Account Manager para unirse a nuestro equipo de Customer Experience. Este rol es clave para gestionar y desarrollar nuestra red de partners, asegurando la correcta implementación de nuestras soluciones y acompañándolos para lograr el éxito con Humand.

Principales responsabilidades

• Gestionar una cartera de partners, garantizando su adopción y uso efectivo de nuestras soluciones.
• Certificar y supervisar los procesos de implementación junto a cada partner.
• Brindar soporte estratégico, asesoramiento y seguimiento continuo.
• Ordenar prioridades, definir acciones y generar oportunidades de mejora en la gestión con partners.
• Detectar oportunidades de crecimiento y expansión dentro del ecosistema de partners.
• Coordinar acciones con otras áreas como Ventas, Producto y Tecnología para asegurar la mejor experiencia del partner.

️ ¿Qué valoramos?

• Carrera universitaria finalizada o avanzada en Ingeniería, Administración, Economía o similares.
• Ingles avanzado.
• Experiencia previa mínima de 2 años gestionando partners o canales en empresas con modelos consolidados de partners, idealmente en entornos B2B
  
• Capacidad de análisis y conocimiento de métricas de negocio.
• Excelente comunicación, escucha activa, paciencia y resiliencia para gestionar relaciones de largo plazo.
• Experiencia previa en empresas de tecnología o SaaS es un plus.
  

Nuestra misión es empoderar a las personas en el trabajo para hacerlas más felices y exitosas.
Nuestro propósito : Llevar felicidad al mundo del trabajo.

Leé más sobre nosotros en: humand.co/es