176 Ofertas de Retail Manager en Argentina

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage, and other supply chain management services, including consulting, the coordination of purchase orders, and customized management services.

The Customer Service is the primary contact for any customer. The CS is responsible for intercepting shipping orders, keying orders into the system, conducting follow-up to requestors/customers/foreign JAS offices. The CS is responsible for all communication between the various departments within the company and its customers in order to solve and support operational duties, ensuring the growth of volumes and GP and cross-selling initiatives. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete, and timely response to internal and external reporting.

ESSENTIAL FUNCTIONS:

• Processes orders for shipment received from customer or foreign JAS offices.
• Compiles, sorts, and verifies accuracy of data to be entered.
• Examines records such as bills of lading and related documents of shipments and informs customer of unit prices, shipping dates, anticipated delays, and any additional information needed by customer.
• Submits into the system total cost for customer, records or files copy of orders received as requested.
• Drives better overall sales and marketing intelligence/insight into their target assigned.
• Acquires new traffics import, export, and additionally local services; post landing, customs clearance, and spot business opportunities.
• Drives new revenue streams through better execution of their marketing & lead generation campaigns and programs into the target assigned.
• Takes marketing operational costs out of their business, thus driving better marketing ROI. Confers with operations clerk to expedite or trace missing or delayed shipments.
• Compiles statistics and prepares accuracy data or M&S about their target.
• Investigates overdue and damaged shipments or shortages in shipments for customers and/or air and ocean carriers.
• Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
• Provides back up support for all accounts included in their target.

QUALIFICATIONS:

• Computer skills including Microsoft Office suite, Excel, and operational system (C1, forward, etc.).
• Good written and verbal skills.
• Detail oriented, able to multitask and meet deadlines.
• Self-motivated, able to work in a team and independently.
• Cross-selling capabilities.
• Customer oriented.
• Follow-up on pending issues and orders.
• Able to effectively solve problems.
• Able to establish priorities and multitask.
• English advanced.

EDUCATION AND EXPERIENCE:

• A minimum of 2 (two) years’ experience in operations.

ENVIRONMENT:

100% performed in a climate-controlled internal office environment working under normal office conditions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and fingers to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

ADDITIONAL:

Follow the Company HR Policy, the Code of Business Conduct, and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage, and other supply chain management services, including consulting, the coordination of purchase orders, and customized management services.

The Customer Service (CS) team is the primary contact for customers. CS is responsible for intercepting shipping orders, entering orders into the system, and following up with requestors, customers, and foreign JAS offices. CS facilitates communication between various departments within the company and its customers to resolve issues and support operational duties, aiming to grow volumes, gross profit, and cross-selling initiatives. This position requires delivering high-quality, accurate, and timely responses to internal and external reports.

• Process orders for shipments received from customers or foreign JAS offices.
• Verify the accuracy of data to be entered.
• Examine shipment documents such as bills of lading and inform customers of unit prices, shipping dates, delays, and other relevant information.
• Enter total costs into the system, record orders, and maintain copies as requested.
• Enhance sales and marketing insights into assigned targets.
• Identify new traffic opportunities in import, export, and local services, including customs clearance and spot business.
• Drive revenue streams through marketing and lead generation campaigns.
• Reduce operational costs related to marketing to improve ROI.
• Coordinate with operations to expedite or trace shipments.
• Compile statistics and prepare accuracy data or metrics about targets.
• Investigate overdue, damaged, or missing shipments.
• Handle customer complaints regarding billing or service failures and coordinate investigations.
• Provide backup support for all accounts within their target.

• Proficiency in Microsoft Office, Excel, and operational systems (e.g., C1, Forward).
• Strong written and verbal communication skills.
• Attention to detail, multitasking, and deadline management.
• Self-motivated, team player, and independent worker.
• Cross-selling skills.
• Customer-oriented mindset.
• Follow-up skills on pending issues and orders.
• Problem-solving abilities.
• Ability to prioritize and multitask.
• Advanced English skills.

• Minimum of 2 years’ experience in operations.

Work is performed in a climate-controlled office setting. Employees may sit, stand, walk, use hands, reach, talk, hear, and occasionally stoop, kneel, crouch, and lift up to 25 pounds.

Adherence to HR policies, the Code of Business Conduct, and safety practices is required. Responsibilities may change based on business needs.

JAS is committed to innovation and delivering secure, timely services through its global network of subsidiaries, agents, and employees worldwide. We handle cargo from small components to large industrial equipment, utilizing advanced tracking and communication technologies to meet demanding shipping requirements.

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Customer Service is the primary contact for any customer. The CS is responsible for intercepting shipping orders, keying orders into the system, conducting follow-up to requestors/customers/foreign JAS offices. The CS is responsible for all communication between the various departments within the company and its customers in order to solve and support in operational duties, ensuring the growth of volumes and GP and cross-selling initiatives. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external reporting.

ESSENTIAL FUNCTIONS:

1. Processes orders for shipment received from customer or foreign JAS offices.
2. Compiles, sorts and verifies accuracy of data to be entered.
3. Examines records such as bills of lading and related documents of shipments and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer.
4. Submits into the system total cost for customer, records or files copy of orders received as requested.
5. Drives better overall sales and marketing intelligence/insight into their target assigned.
6. Acquires new traffics import, export, and additionally local services; post landing, customs clearance and spot business opportunities.
7. Drives new revenue streams through better execution of their marketing & lead generation campaigns and programs into the target assigned.
8. Takes marketing operational costs out of their business, thus, driving better marketing ROI. Confers with operations clerk to expedite or trace missing or delayed shipments.
9. Compiles statistics and prepares accuracy data or M&S about their target.
10. Investigates overdue and damaged shipments or shortages in shipments for customers and/or air and ocean carriers.
11. Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
12. Provides backup support for all accounts included in their target.

QUALIFICATIONS:

1. Computer skills including Microsoft Office suite, Excel and operational system (C1, forward, etc.).
2. Good written and verbal skills.
3. Detail-oriented, able to multitask and meet deadlines.
4. Self-motivated, able to work in a team and independently.
5. Cross-selling capabilities.
6. Customer-oriented.
7. Follow-up on pending issues and orders.
8. Able to effectively solve problems.
9. Able to establish priorities and multitask.
10. English advanced.

EDUCATION AND EXPERIENCE:

1. A minimum of 2 (two) years’ experience in operations.

ENVIRONMENT:

100% performed in a climate-controlled internal office environment working under normal office conditions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and fingers to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

ADDITIONAL:

Follow the Company HR Policy, the Code of Business Conduct and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.