158 Ofertas de Ai Support en Argentina

• Monitor and optimize AI-powered customer support systems (chatbots, automated ticketing, intelligent routing, etc.)
• Analyze AI system performance metrics to identify bottlenecks and opportunities for scaling support operations
• Configure and fine-tune AI tools to handle additional customer inquiries without human intervention
• Track resolution rates, containment metrics, and customer satisfaction for AI-handled interactions
• Assist in implementing governance protocols to ensure AI systems adhere to quality and compliance standards
• Create and maintain documentation for AI systems used in customer support
• Analyze customer support interactions to identify new use cases for AI automation
• Support A/B testing of different AI approaches to determine optimal configurations
• Generate regular reports on AI system performance, scale metrics, and efficiency gains
• Collaborate with support teams to gather feedback on AI tools and refine automation logic
  
  

• Excellent written and verbal communication skills with a customer-first mindset
• Fluent in English both verbal and written.
• Bachelor's degree in Computer Science, Data Science, Business Analytics, or related field
• 1-3 years of experience in support operations, data analysis, or related roles
• Understanding of customer support workflows and technologies
• Strong analytical and problem-solving skills
• Excellent communication skills and ability to collaborate with technical and non-technical teams
• Experience with customer support platforms and ticketing systems is required
• Understanding of customer support KPIs and scaling metrics
• Ability to identify opportunities for automation and scale
• Attention to detail and accuracy
• Project management and organizational skills
• Customer-focused mindset with emphasis on service quality at scale
• Adaptability and willingness to learn new technologies

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Title: AI Support & Optimization Analyst

Department: Client Support

Position Overview

As an AI Support & Optimization Analyst you will be focused on implementing, monitoring, and optimizing AI technologies that enable scalable customer support operations. This position is responsible for ensuring AI support tools function effectively, analyzing their performance, and identifying opportunities to expand AI capabilities to handle greater support volume while maintaining quality standards.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Monitor and optimize AI-powered customer support systems (chatbots, automated ticketing, intelligent routing, etc.)
• Analyze AI system performance metrics to identify bottlenecks and opportunities for scaling support operations
• Configure and fine-tune AI tools to handle additional customer inquiries without human intervention
• Track resolution rates, containment metrics, and customer satisfaction for AI-handled interactions
• Assist in implementing governance protocols to ensure AI systems adhere to quality and compliance standards
• Create and maintain documentation for AI systems used in customer support
• Analyze customer support interactions to identify new use cases for AI automation
• Support A/B testing of different AI approaches to determine optimal configurations
• Generate regular reports on AI system performance, scale metrics, and efficiency gains
• Collaborate with support teams to gather feedback on AI tools and refine automation logic

Organizational Alignment

Reports to: Director, AI & Governance

This position has no direct reports

• Excellent written and verbal communication skills with a customer-first mindset
• Fluent in English both verbal and written.
• Bachelor's degree in Computer Science, Data Science, Business Analytics, or related field
• 1-3 years of experience in support operations, data analysis, or related roles
• Understanding of customer support workflows and technologies
• Strong analytical and problem-solving skills
• Excellent communication skills and ability to collaborate with technical and non-technical teams
• Experience with customer support platforms and ticketing systems is required
• Understanding of customer support KPIs and scaling metrics
• Ability to identify opportunities for automation and scale
• Attention to detail and accuracy
• Project management and organizational skills
• Customer-focused mindset with emphasis on service quality at scale
• Adaptability and willingness to learn new technologies

Senior AI Support & Optimization Analyst

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Your Last Name

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Title: Senior AI Support & Optimization Analyst

Department: Client Support

Position Overview

The Senior AI Support & Optimization Analyst leads initiatives to enhance and scale customer support operations through advanced AI implementation and optimization. This role focuses on designing AI-powered solutions that significantly increase support capacity while maintaining or improving quality, developing frameworks for measuring AI effectiveness, and driving continuous improvement of automated support capabilities.

Job Responsibilities

• Develop and implement strategies to scale customer support operations through AI technologies
• Design and oversee implementation of new AI-powered support capabilities (intent recognition, sentiment analysis, predictive assistance)
• Create frameworks to measure the impact of AI on support capacity, efficiency, and quality
• Lead projects to increase automation rates and successful containment within AI systems
• Identify patterns in support volumes and customer needs to proactively enhance AI capabilities
• Collaborate with data science and engineering teams to improve AI models based on support interaction data
• Develop and implement governance frameworks for AI systems in customer support
• Create comprehensive dashboards showing AI contribution to support scale and efficiency
• Mentor junior analysts and provide technical guidance on support automation projects
• Lead cross-functional initiatives to integrate AI solutions across support channels
• Develop strategies to balance automation with appropriate human escalation paths

Organizational Alignment

Reports to: Director, AI & Governance

This position has no direct reports

Qualifications

• Bachelor's degree in Computer Science, Data Science, Business Analytics, or related field
• 3+ years of experience in support operations, AI implementation, or customer experience optimization
• Experience with capacity planning and support scaling strategies
• Knowledge of customer support metrics and performance indicators
• Experience in a SaaS environment with high-volume customer interactions is highly desirable
• Strategic thinking about support capacity and automation opportunities
• Understanding of customer journey optimization through AI
• Excellent verbal and written communication skills
• Fluent in English, both verbal and written.
• Ability to translate complex technical concepts for various audiences
• Problem-solving and decision-making abilities
• Team leadership and mentoring capabilities
• Support operations optimization experience

DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Job Description

We are an untraditional revenue organization, built to support a rapidly scaling technology start-up driven by product-led-growth (PLG). The pace will be fast, and the impact will be eminently tangible.

Members of the Customer Success team ensure our customers are delighted as they discover, integrate with, and use the DevRev platform. Our team's mission is to lead the 360 degree investigation of our users so we can seamlessly usher them through the use of the DevRev platform and proactively meet their needs. We seek to deliver an unparalleled experience both within and outside the platform.

Your mission is to systematically help customers find value with DevRev, own the coordination between multiple stakeholders and/or engineer the solution to get the job done. Our team is charged with building our own system to provide outstanding customer experience, as well as enabling customers. You will develop a profound understanding of Product-Led Growth (PLG) & Sales-Led Growth (SLG) methodologies, customer journeys, global communication and business analytics.

Core Responsibilities:

• Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.
• Flexibility to work in morning and afternoon shifts
• Need to analyze trends, test and train the DevRev bot regularly
• Educate and Empower DevRev users
• Be the technical expert and answer product questions to take full advantage of the product
• Build and maintain relationships with the customers
• Be the customer champion and collaborate with product & engineering team on customer requirements
• Should be comfortable in writing customizations using the below mentioned languages
• Ability to think outside the box and build quicker solutions
• Support DevRev users round the clock on different levels of queries
• Build Q&A pairs for the bot and think innovatively to empower the bot
• Understand customer signals, collaborate with customer success teams to avoid churn
• Ability to converse profoundly and suggest value add features to help customers enhance their business goals.
• Collaborate with cross functional teams like Sales, customer success, product, engineering and bots engineering.
• Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.

Qualifications:

• BE/ B Tech, or equivalent educational or professional experience.
• 3-5 years Support Experience.
• Knowledge on the following programming languages:
  ReactJS (MERN)
  HTML / CSS
  JavaScript / TypeScript
  Python
  SQL
  Golang

• Comfortable having technical conversations with technical and non-technical people.
• Problem solving around technical, product, and business questions.
• Excellent English communication skills - both verbal and written.
• Collaborative and team oriented.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

That is DevRev!

Join to apply for the Senior AI Support & Optimization Analyst role at Sovos Latinoamérica

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Join to apply for the Senior AI Support & Optimization Analyst role at Sovos Latinoamérica

Title: Senior AI Support & Optimization Analyst

Department: Client Support

Position Overview

The Senior AI Support & Optimization Analyst leads initiatives to enhance and scale customer support operations through advanced AI implementation and optimization. This role focuses on designing AI-powered solutions that significantly increase support capacity while maintaining or improving quality, developing frameworks for measuring AI effectiveness, and driving continuous improvement of automated support capabilities.

Job Responsibilities

• Develop and implement strategies to scale customer support operations through AI technologies
• Design and oversee implementation of new AI-powered support capabilities (intent recognition, sentiment analysis, predictive assistance)
• Create frameworks to measure the impact of AI on support capacity, efficiency, and quality
• Lead projects to increase automation rates and successful containment within AI systems
• Identify patterns in support volumes and customer needs to proactively enhance AI capabilities
• Collaborate with data science and engineering teams to improve AI models based on support interaction data
• Develop and implement governance frameworks for AI systems in customer support
• Create comprehensive dashboards showing AI contribution to support scale and efficiency
• Mentor junior analysts and provide technical guidance on support automation projects
• Lead cross-functional initiatives to integrate AI solutions across support channels
• Develop strategies to balance automation with appropriate human escalation paths
  
  

• Bachelor's degree in Computer Science, Data Science, Business Analytics, or related field
• 3+ years of experience in support operations, AI implementation, or customer experience optimization
• Experience with capacity planning and support scaling strategies
• Knowledge of customer support metrics and performance indicators
• Experience in a SaaS environment with high-volume customer interactions is highly desirable
• Strategic thinking about support capacity and automation opportunities
• Understanding of customer journey optimization through AI
• Excellent verbal and written communication skills
• Fluent in English, both verbal and written.
• Ability to translate complex technical concepts for various audiences
• Problem-solving and decision-making abilities
• Team leadership and mentoring capabilities
• Support operations optimization experience

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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Senior AI Support & Optimization Analyst

Email This Job

Your First Name

Your Last Name

Your E-Mail Address

Your First Name
Your Last Name
Your E-Mail Address
E-Mail Address to Share With
Subject
Message

Title: Senior AI Support & Optimization Analyst

Department: Client Support

Position Overview

The Senior AI Support & Optimization Analyst leads initiatives to enhance and scale customer support operations through advanced AI implementation and optimization. This role focuses on designing AI-powered solutions that significantly increase support capacity while maintaining or improving quality, developing frameworks for measuring AI effectiveness, and driving continuous improvement of automated support capabilities.

Job Responsibilities

• Develop and implement strategies to scale customer support operations through AI technologies
• Design and oversee implementation of new AI-powered support capabilities (intent recognition, sentiment analysis, predictive assistance)
• Create frameworks to measure the impact of AI on support capacity, efficiency, and quality
• Lead projects to increase automation rates and successful containment within AI systems
• Identify patterns in support volumes and customer needs to proactively enhance AI capabilities
• Collaborate with data science and engineering teams to improve AI models based on support interaction data
• Develop and implement governance frameworks for AI systems in customer support
• Create comprehensive dashboards showing AI contribution to support scale and efficiency
• Mentor junior analysts and provide technical guidance on support automation projects
• Lead cross-functional initiatives to integrate AI solutions across support channels
• Develop strategies to balance automation with appropriate human escalation paths

Organizational Alignment

Reports to: Director, AI & Governance

This position has no direct reports

Qualifications

• Bachelor's degree in Computer Science, Data Science, Business Analytics, or related field
• 3+ years of experience in support operations, AI implementation, or customer experience optimization
• Experience with capacity planning and support scaling strategies
• Knowledge of customer support metrics and performance indicators
• Experience in a SaaS environment with high-volume customer interactions is highly desirable
• Strategic thinking about support capacity and automation opportunities
• Understanding of customer journey optimization through AI
• Excellent verbal and written communication skills
• Fluent in English, both verbal and written.
• Ability to translate complex technical concepts for various audiences
• Problem-solving and decision-making abilities
• Team leadership and mentoring capabilities
• Support operations optimization experience

Title: Senior AI Support & Optimization Analyst

Department: Client Support

Position Overview

The Senior AI Support & Optimization Analyst leads initiatives to enhance and scale customer support operations through advanced AI implementation and optimization. This role focuses on designing AI-powered solutions that significantly increase support capacity while maintaining or improving quality, developing frameworks for measuring AI effectiveness, and driving continuous improvement of automated support capabilities.

Job Responsibilities

• Develop and implement strategies to scale customer support operations through AI technologies
• Design and oversee implementation of new AI-powered support capabilities (intent recognition, sentiment analysis, predictive assistance)
• Create frameworks to measure the impact of AI on support capacity, efficiency, and quality
• Lead projects to increase automation rates and successful containment within AI systems
• Identify patterns in support volumes and customer needs to proactively enhance AI capabilities
• Collaborate with data science and engineering teams to improve AI models based on support interaction data
• Develop and implement governance frameworks for AI systems in customer support
• Create comprehensive dashboards showing AI contribution to support scale and efficiency
• Mentor junior analysts and provide technical guidance on support automation projects
• Lead cross-functional initiatives to integrate AI solutions across support channels
• Develop strategies to balance automation with appropriate human escalation paths
  
  

• Bachelor's degree in Computer Science, Data Science, Business Analytics, or related field
• 3+ years of experience in support operations, AI implementation, or customer experience optimization
• Experience with capacity planning and support scaling strategies
• Knowledge of customer support metrics and performance indicators
• Experience in a SaaS environment with high-volume customer interactions is highly desirable
• Strategic thinking about support capacity and automation opportunities
• Understanding of customer journey optimization through AI
• Excellent verbal and written communication skills
• Fluent in English, both verbal and written.
• Ability to translate complex technical concepts for various audiences
• Problem-solving and decision-making abilities
• Team leadership and mentoring capabilities
• Support operations optimization experience

DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers.Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Job Description

We are an untraditional revenue organization, built to support a rapidly scaling technology start-up driven by product-led-growth (PLG). The pace will be fast, and the impact will be eminently tangible.

Members of the Customer Success team ensure our customers are delighted as they discover, integrate with, and use the DevRev platform. Our team's mission is to lead the 360 degree investigation of our users so we can seamlessly usher them through the use of the DevRev platform and proactively meet their needs. We seek to deliver an unparalleled experience both within and outside the platform.

Your mission is to systematically help customers find value with DevRev, own the coordination between multiple stakeholders and/or engineer the solution to get the job done. Our team is charged with building our own system to provide outstanding customer experience, as well as enabling customers. You will develop a profound understanding of Product-Led Growth (PLG) & Sales-Led Growth (SLG) methodologies, customer journeys, global communication and business analytics.

Core Responsibilities:

• Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.
• Flexibility to work in morning and afternoon shifts
• Need to analyze trends, test and train the DevRev bot regularly
• Educate and Empower DevRev users
• Be the technical expert and answer product questions to take full advantage of the product
• Build and maintain relationships with the customers
• Be the customer champion and collaborate with product & engineering team on customer requirements
• Should be comfortable in writing customizations using the below mentioned languages
• Ability to think outside the box and build quicker solutions
• Support DevRev users round the clock on different levels of queries
• Build Q&A pairs for the bot and think innovatively to empower the bot
• Understand customer signals, collaborate with customer success teams to avoid churn
• Ability to converse profoundly and suggest value add features to help customers enhance their business goals.
• Collaborate with cross functional teams like Sales, customer success, product, engineering and bots engineering.
• Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.

Qualifications:

• BE/ B Tech, or equivalent educational or professional experience.
• 3-5 years Support Experience.
• Knowledge on the following programming languages:
  ReactJS (MERN)
  HTML / CSS
  JavaScript / TypeScript
  Python
  SQL
  Golang

• Comfortable having technical conversations with technical and non-technical people.
• Problem solving around technical, product, and business questions.
• Excellent English communication skills - both verbal and written.
• Collaborative and team oriented.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

That is DevRev!

Join Howdy to discover a new way of working remotely

At Howdy, we connect top Latin American talent with leading US companies. Unlike other online marketplaces and job platforms, we're a community that cares about people. Our whole ethos is people-first.

What's so different about us?

• We're driven by your well-being: We prioritize your growth and well-being with competitive pay, top-tier equipment, and premium healthcare.
• We're all about direct connections: Work directly with US companies as part of their teams, with no middleman. Build strong relationships and grow professionally.
• We combine the best of both worlds: Enjoy the freedom to work from home with flexible hours - and come to the office whenever you want!
• We care about career growth: Lead teams, apply for management roles, and even pitch to investors! Your growth is our priority.
• We foster a strong community: Get paid, of course. But also, be a part of a welcoming community. Avoid monotony, enjoy your work, and connect with other A-players!

From top tech roles to accounting, marketing, customer support, finance, HR, and operations - we've got opportunities for everyone.

Transform your career with Howdy. Apply today and join us in revolutionizing remote work!

MACHINE LEARNING ENGINEER:

Desired Skills:

• English at an advanced level.
• +5 years of experience building modern web applications.
• +5 years of experience developing with Python, Ruby on Rails and/or Golang.
• +3 years of exp in Machine Learning Engineering with recent emphasis on NLU/NLP and LLMs.
• Strong experience in data-centric backend development, ETL processes and RAG models.

Plus Experience:

• Experience with Generative AI.
  
• Experience with React.JS.
• Experience with PostgreSQL and SQL.
• Experience with ChatGPT APIs, Copilot and/or Anthropic.

Who you are:

• You are a motivated and self-directed engineer who wants to deliver real business value
• You help your team and peers align to the company vision and mission
• You consistently leave code and projects better than you found them

Some benefits:

• Offices in some cities
• ️ 100% remote work
• Full-time schedule, flexible according to objectives
• ️PTO & holidays
• ️Medical insurance