219 Ofertas de Customer Engineer-comodoro Rivadavia en Argentina

¿Te entusiasma acompañar a los clientes para que logren resultados reales con tecnología? ¿Sos de los que detectan oportunidades, resuelven con agilidad y disfrutan trabajar en equipo? ¡Si es así, esta oportunidad es para vos!

En Persat estamos buscando un Customer Success que se involucre con cada cliente, entienda su contexto y lo ayude a alcanzar resultados concretos usando nuestra herramienta. Si te apasiona construir relaciones de largo plazo, anticiparte a sus necesidades y aportar valor en cada interacción, ¡queremos conocerte!

Estamos trabajando 100 % presencial en Sáenz Peña, Partido de Tres de Febrero

¿Cuál va a ser tu desafío?

• Brindar soporte, capacitar y asistir para maximizar el uso y adopción de la plataforma.
• Gestionar una cartera de clientes, detectando oportunidades de expansión (farming) y articulando con equipos internos cuando sea necesario.
• Monitorear indicadores de uso y satisfacción, anticipando necesidades y proponiendo acciones de mejora.
• Participar en la profesionalización del área de CS, ayudando a definir procesos y mejores prácticas.
• Impulsar campañas específicas alineadas a objetivos compartidos con otras áreas.
  
  

• Formación en Administración, Marketing o carreras afines.
• Al menos 2 años de experiencia en equipos de atención al cliente, soporte y/o customer success
• Buen manejo de herramientas digitales (Google Workspace, CRM, Excel).
• Orientación a datos y resultados
  
  

Buenos Aires, Buenos Aires Province, Argentina 1 month ago

Greater Buenos Aires $2,700.00-$,000.00 2 months ago

Buenos Aires, Buenos Aires Province, Argentina 1 week ago

Greater Buenos Aires 800.00- 1,300.00 2 months ago

Greater Buenos Aires 2,700.00- 4,000.00 2 months ago

Greater Buenos Aires 800.00- 1,300.00 2 months ago

Greater Buenos Aires 800.00- 1,300.00 2 months ago

¿Te entusiasma acompañar a los clientes para que logren resultados reales con tecnología? ¿Sos de los que detectan oportunidades, resuelven con agilidad y disfrutan trabajar en equipo? ¡Si es así, esta oportunidad es para vos!

En Persat estamos buscando un Customer Success que se involucre con cada cliente, entienda su contexto y lo ayude a alcanzar resultados concretos usando nuestra herramienta. Si te apasiona construir relaciones de largo plazo, anticiparte a sus necesidades y aportar valor en cada interacción, ¡queremos conocerte!

Estamos trabajando 100 % presencial en Sáenz Peña, Partido de Tres de Febrero

• Brindar soporte, capacitar y asistir para maximizar el uso y adopción de la plataforma.
• Gestionar una cartera de clientes, detectando oportunidades de expansión (farming) y articulando con equipos internos cuando sea necesario.
• Monitorear indicadores de uso y satisfacción, anticipando necesidades y proponiendo acciones de mejora.
• Participar en la profesionalización del área de CS, ayudando a definir procesos y mejores prácticas.
• Impulsar campañas específicas alineadas a objetivos compartidos con otras áreas.

? Prepaga OSDE 210
Día Off de cumpleaños
Espacio real de desarrollo profesional
Cultura colaborativa y trabajo con propósito
Autonomía con respaldo

• Formación en Administración, Marketing o carreras afines.
• Al menos 2 años de experiencia en equipos de atención al cliente, soporte y/o customer success
• Buen manejo de herramientas digitales (Google Workspace, CRM, Excel).

Persat es una empresa de software que impulsa a las PyMEs a través de soluciones digitales innovadoras, facilitando la gestión ágil y eficiente de recursos móviles . Nos especializamos en herramientas en la nube que apoyan la transformación digital y el desarrollo profesional de nuestros clientes, ayudándoles a adaptarse en un mundo de negocios en constante cambio . Nuestro objetivo es liderar la industria del conocimiento, promoviendo la excelencia en la toma de decisiones y el crecimiento continuo .

La cultura de Persat es colaborativa, divertida y flexible . Valoramos el trabajo en equipo, el crecimiento de cada persona y creemos en un ambiente donde cada integrante se sienta valorado y pueda alcanzar su máximo potencial. Fomentamos la flexibilidad, el equilibrio y la adaptabilidad para que todos podamos hacer nuestro mejor trabajo .

Nuestro enfoque es claro: trabajar con equipos dinámicos y proactivos que compartan la pasión por transformar el mundo de las PyMEs y acompañarlas en su evolución .

Overview

Customer Escalation Manager

Department: Client Success

Location:

Position Overview

As the Customer Escalation Manager, you will report to the Team Lead, Customer Success, and will be responsible for managing customer relationships through escalation scenarios by delivering high levels of project management, business value and cultivating deep customer relationships. This role will be responsible for all aspects of risk mitigation. You will develop and execute open items trackers to drive efficient risk resolutions and overall customer satisfaction of your customers, resulting in customers for life!

• Act as an extension of the customer, being a proactive advocate within Sovos and the customer to help mitigate risk and escalation
• Closely manage and nurture accounts during escalations to identify and eliminate risk of attrition
• Partner with internal Sovos stakeholders to align account activities with the customer’s business case and strategy
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of Sovos products and services
• Utilize risk case completion notes templates and open items trackers to maintain consistency and accuracy
• Provide timely and accurate updates to customers until cases are completed

• 2+ years of customer success, account management, or sales experience in SaaS or similar industry
• General knowledge of tax reporting and compliance a plus
• Excellent communication skills, including issue tracking, triaging and crisis management
• Experience in any of the following a plus: Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards
• Experience with CSM technologies such as Salesforce, Gainsight etc. Ability to efficiently manage multiple customer projects simultaneously
• Communicates with internal and external customers and all levels of management
• Effectively communicate technical information to non-technical audiences
• Understands how to communicate difficult/sensitive information tactfully
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships
• Manages client expectations effectively
• Proficient in Spanish and/or Portuguese a plus

Las recomendaciones duplican tus probabilidades de conseguir una entrevista con Sovos Latinoamérica

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.

We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners. You will provide support throughout their entire life cycle from onboarding, to adoption, to retention. This role is essential to ensuring that our customers have a world-class experience and opportunities to further develop their business. The Sauce CS team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge. We’re empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the Sauce mission makes it easy to be obsessed with our customers. This role is remote and reports to the Director of Customer Success.

• Own the book
• Manage a growing set of SMB restaurant accounts—track usage, adoption, health scores, forecast renewals, and hit quarterly NRR targets.
• Identify expansion, upsell, cross-sell, and referral opportunities; partner with Sales to close them.
• Drive adoption & ROI Train operators on Sauce’s platform and best practices, translating “dollars saved” and “orders gained” into clear next steps.
• Run data-driven business reviews (QBRs) and health checks to surface wins and unblock growth.
• Advocate for the customer Gather feedback, diagnose root causes, and route insights to Product & Ops for continuous improvement.
• Serve as an escalation point for time-sensitive issues, coordinating with Support until resolution.
• Work as one team Partner closely with Onboarding to deliver smooth go-lives.
• Share playbooks, metrics, and voice-of-customer trends with Marketing, Sales, and Leadership.

• 3+ years managing restaurant or hospitality accounts (SaaS or in-house ops).
• Deep understanding of off-premise ordering, delivery logistics, and restaurant unit economics.
• Comfortable in Salesforce/HubSpot (or similar) and fluent in Excel/Sheets for KPI tracking.
• Data-driven, organized, and proactive—you solve problems before the ticket is opened.
• Clear communicator and active listener who can coach busy operators both in-person and over Zoom.
• Experience collaborating with offshore or distributed teams is a plus.
• Genuine passion for helping local businesses win.

• Reliable personal computer or laptop with current software
• High-speed internet connection
• Keyboard, mouse, webcam, and headset with microphone
• Primary 24” monitor (second monitor recommended)

• Strong & Competitive Compensation Package
• Flexible Work Environment
• 10 Paid Personal/Vacation Days
• 5 Paid Sick Days
• Monthly Wellness Stipend
• Quarterly Team Dinners & Events!
• The Opportunity to Build Something that Changes the Delivery Tech Industry for the Better!

Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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As the Customer Escalation Manager, you will report to the Team Lead, Customer Success, and will be responsible for managing customer relationships through escalation scenarios by delivering high levels of project management, business value and cultivating deep customer relationships. This role will be responsible for all aspects of risk mitigation. You will develop and execute open items trackers to drive efficient risk resolutions and overall customer satisfaction of your customers, resulting in customers for life!

Job Responsibilities

Act as an extension of the customer, being a proactive advocate within Sovos and the customer to help mitigate risk and escalation

Closely manage and nurture accounts during escalations to identify and eliminate risk of attrition

Partner with internal Sovos stakeholders to align account activities with the customer’s business case and strategy

Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal

Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of Sovos products and services

Utilize risk case completion notes templates and open items trackers to maintain consistency and accuracy

Provide timely and accurate updates to customers until cases are completed

Organizational Alignment

Reports to: the Team Lead, Customer Success

Manages accounts through a pool of escalation cases

Qualifications

2+ years of customer success, account management, or sales experience in SaaS or similar industry

General knowledge of tax reporting and compliance a plus

Excellent communication skills, including issue tracking, triaging and crisis management

Experience in any of the following a plus: Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards

Experience with CSM technologies such as Salesforce, Gainsight etc. Ability to efficiently manage multiple customer projects simultaneously

Communicates with internal and external customers and all levels of management

Effectively communicate technical information to non-technical audiences

Understands how to communicate difficult/sensitive information tactfully

Continually seeks opportunities to increase customer satisfaction and deepen client relationships

Proficient in Spanish and/or Portuguese a plus

Buscamos sumar un/a CUSTOMER SUCCESS MANAGER a una empresa de agricultura de precisión.

Si te apasiona el agro, te motiva acompañar a los clientes y creés en el poder de la tecnología aplicada al campo, este desafío es para vos.

Principales responsabilidades:

Gestionar la relación con los clientes a través de onboarding, capacitaciones y asesoramiento continuo en el uso de la plataforma

Analizar la satisfacción de los usuarios y proponer mejoras

Identificar oportunidades de upselling y ventas cruzadas

Implementar acciones para minimizar la rotación de clientes (churn)

Requisitos excluyentes:

Ingeniería Agronómica o carreras afines

Experiencia previa en atención a usuarios o clientes

Experiencia o conocimiento en tecnología aplicada al agro

Manejo de herramientas GIS o mapas

Ingles avanzado

¿Qué te ofrece la empresa?

Un equipo dinámico, desafiante y en pleno crecimiento, donde la tecnología y la relación cercana con el cliente son el centro de todo.

Posición para trabajar de manera híbrida si estas en CABA- GBA o 100% remoto desde cualquier parte del país

Empresa dedicada a la agricultura de precisión

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 50 countries in industries such as banking, e-commerce, education and technology.

To support our continuous growth we are looking for a Customer Success Representative to join our team.

As a Customer Success Representative , you will play a pivotal role in ensuring our clients achieve success with our solutions. You will be responsible for building strong relationships with different stakeholders within your customers, driving product adoption, and ensuring long-term retention. By acting as a trusted advisor, you will help clients maximize the value they get from our solutions. We are looking for a person with technical knowledge, energy, empathy, client orientation, versatility, and operational experience to execute our Customer Success plans. This position will work closely with the product, implementation, support, and sales department.

• Serve as the primary point of contact for assigned customers, ensuring their needs are met effectively.
• Drive customer engagement by providing training and ongoing support.
• Develop and execute success plans to ensure customers achieve their desired outcomes.
• Proactively identify risks and collaborate with internal teams to resolve issues.
• Monitor key customer health metrics to drive retention and growth.
• Advocate for customers by gathering feedback and collaborating with product teams to enhance our solutions.
• Maintain accurate records in HubSpot and ensure seamless communication across departments.
• Set follow-up meetings to check customers' satisfaction and needs.

• Previous experience in Customer Success, software implementation, or Account Management, either technical and/or commercial.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to analyze customer data and translate insights into actionable strategies.
• Proven ability to drive product adoption and customer satisfaction.
• Experience working with big companies as clients, and managing business portfolios.
• Enjoy working with clients
• Good energy and empathy.
• Fluent in English and Spanish (written and verbal).
• Availability to travel.

Our benefits include career development opportunities, English lessons, in -house and external technical training, extended PTO and paternity leave, premium private health insurance, remote work reimbursement, and a fixed bonus for gastronomy-related purchases.

This position will be Hybrid , requiring attendance to our Belgrano, CABA office at least twice a week.

Interested in building your career at InvGate? Get future opportunities sent straight to your email.

Accepted file types: pdf, doc, docx, txt, rtf

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 50 countries in industries such as banking, e-commerce, education and technology.

To support our continuous growth we are looking for a Customer Success Representative to join our team.

As a Customer Success Representative , you will play a pivotal role in ensuring our clients achieve success with our solutions. You will be responsible for building strong relationships with different stakeholders within your customers, driving product adoption, and ensuring long-term retention. By acting as a trusted advisor, you will help clients maximize the value they get from our solutions. We are looking for a person with technical knowledge, energy, empathy, client orientation, versatility, and operational experience to execute our Customer Success plans. This position will work closely with the product, implementation, support, and sales department.

• Serve as the primary point of contact for assigned customers, ensuring their needs are met effectively.
• Drive customer engagement by providing training and ongoing support.
• Develop and execute success plans to ensure customers achieve their desired outcomes.
• Proactively identify risks and collaborate with internal teams to resolve issues.
• Monitor key customer health metrics to drive retention and growth.
• Advocate for customers by gathering feedback and collaborating with product teams to enhance our solutions.
• Maintain accurate records in HubSpot and ensure seamless communication across departments.
• Set follow-up meetings to check customers' satisfaction and needs.

• Previous experience in Customer Success, software implementation, or Account Management, either technical and/or commercial.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to analyze customer data and translate insights into actionable strategies.
• Proven ability to drive product adoption and customer satisfaction.
• Experience working with big companies as clients, and managing business portfolios.
• Enjoy working with clients
• Good energy and empathy.
• Fluent in English and Spanish (written and verbal).
• Availability to travel.

Our benefits include career development opportunities, English lessons, in -house and external technical training, extended PTO and paternity leave, premium private health insurance, remote work reimbursement, and a fixed bonus for gastronomy-related purchases.

This position will be Hybrid , requiring attendance to our Belgrano, CABA office at least twice a week.

Interested in building your career at InvGate? Get future opportunities sent straight to your email.

Accepted file types: pdf, doc, docx, txt, rtf

AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.

AppsFlyer is looking for a self-motivated and proactive Customer Success Manager. The ideal candidate believes in personalized service, thrives in cultivating business relationships, and can navigate the mobile ecosystem with ease. This role oversees the lifecycle of customers from onboarding to renewal. As a Customer Success Manager, you’ll join a team of people who are laser-focused on delivering the best experience to AppsFlyer’s customers.

What you’ll do

• Become an in-house expert in AppsFlyer’s product - both business and technical use cases and stay up-to-date on product releases and new features
• Use your understanding of the AppsFlyer product to quickly identify, escalate, and solve complex technical problems
• Build deep business relationships by continually WOW-ing our customers through exceptional support and service
• Provide training and education on our products and new features through demos, webinars, and both virtual and on-site trainings
• Invite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product and R&D teams
• Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and impact on customer outcomes

What you have

• 3+ years of experience in customer success, product management, or mobile analytics at an online advertising company, digital agency, or SaaS platform
• Comfortable analyzing and interpreting large data sets and dealing with reporting discrepancies
• Experience working with multiple accounts across a diverse set of industries, company sizes, and experience levels
• Excellent written and verbal communication skills for technical and non-technical audiences
• You’re a fast learner who is naturally curious and thrives in a fast-paced and dynamic work environment

Bonus points

• Technical background on SDKs, APIs, SQL, Mobile App Analytics, Deep Linking
• Product management sense/familiarity

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO