2.902 Ofertas de Customer Success en Argentina

Position:
Strategic Advisor — Customer Success & Delivery (Health Insurance, LatAm)

Location:
Remote (LatAm) · Part-time / Advisory · Equity-based + performance bonuses (negotiable)

Engagement:
Advisor / fractional (approx. 4–8 hrs/week) with option to convert to executive/contracted role after funding

About MUBA

MUBA builds focused B2B software for health insurers — pilots-first, data-driven, obsessed with solving the operational problems that bleed margin: fraud, cost control, onboarding and transparency. We validate with pilots, scale what proves ROI, and move fast. We're small, mission-driven and aiming to transform how Latin American health insurers operate — starting with one repeatable, defensible use case.

Why this role matters

We need a senior, hands-on industry leader to act as
Strategic Advisor
for Customer Success & Delivery. This is not an honorary title — it's a high-impact advisory seat that requires deep payer experience, a senior network across LatAm insurers, and the ability to open doors for pilots, shape delivery playbooks, and mentor the founding team. You will help design and de-risk pilots, land POCs with major insurers, and define the commercial path from POC → paid rollout.

If you have led operations, fraud/claims, or delivery inside insurers and can credibly introduce us to decision-makers (Ops, Fraud, Legal, CFO, CTO), we want you.

What we expect you to contribute (core advisory responsibilities)

• Open and warm introductions to senior buyer contacts and decision makers in LatAm insurers and public payers.
• Co-design pilot scopes, success criteria, and measurement frameworks that will convince CFOs to fund rollouts.
• Advise on implementation and delivery playbooks tailored to insurers (runbooks, SLAs, escalation flows, audit/evidence requirements).
• Provide high-level oversight and mentoring to the product & delivery leads during pilots (review pilot design, acceptance criteria, go/no-go).
• Coach the team on stakeholder management, negotiation points, procurement cycles and compliance pitfalls.
• Validate go-to-market and pricing hypotheses from a payer perspective; challenge assumptions with a commercial lens.
• Represent MUBA selectively in client meetings when your presence accelerates trust/decision.
• Quarterly strategic reviews and ad hoc advisory sessions during pilot phases.

Ideal profile (must-haves)

• Senior leadership background (8+ years, preferably 12+) inside health insurers / payers in LatAm — former Head/VP/Director of Ops, Fraud, Claims, or Customer Experience.
• Track record of leading pilots, digital transformations, or delivery programs with measurable outcomes.
• Deep network of contacts at C-level and heads of Ops/Fraud/Legal across multiple LatAm markets.
• Strong commercial judgment: ability to shape pilot KPIs and prove ROI to CFOs.
• Experience with compliance, data/privacy (local regulations), and audit processes in health sector.
• Credible presence: able to influence at executive level and mentor early-stage teams.
• Fluent Spanish and professional English.
• Comfortable with part-time advisory work, remote engagement and occasional travel.

Nice to have

• Experience evaluating/verifying identity solutions, biometric vendors or claims analytics platforms.
• Prior advisory/CXO experience with startups or SaaS vendors.

Compensation & terms

• Equity stake (meaningful for early advisor) + performance-linked bonuses (pilot closed, pilot converted to paid engagement).
• Modest retainer possible depending on commitment and involvement.
• Clear advisory agreement with deliverables, confidentiality and conflict-of-interest clauses.
• Option to transition to a paid executive role (CMO/Head of Delivery) post-funding.

Why join as an advisor?

• High-impact seat: you will shape the product-to-market path and the playbook that defines our company.
• Leverage your network to create measurable outcomes and capture early equity upside.
• Minimal time commitment but outsized strategic influence and visibility in the region's insurtech space.

¿Te entusiasma acompañar a los clientes para que logren resultados reales con tecnología? ¿Sos de los que detectan oportunidades, resuelven con agilidad y disfrutan trabajar en equipo? ¡Si es así, esta oportunidad es para vos!

En Persat estamos buscando un Customer Success que se involucre con cada cliente, entienda su contexto y lo ayude a alcanzar resultados concretos usando nuestra herramienta. Si te apasiona construir relaciones de largo plazo, anticiparte a sus necesidades y aportar valor en cada interacción, ¡queremos conocerte!

Estamos trabajando 100 % presencial en Sáenz Peña, Partido de Tres de Febrero

• Brindar soporte, capacitar y asistir para maximizar el uso y adopción de la plataforma.
• Gestionar una cartera de clientes, detectando oportunidades de expansión (farming) y articulando con equipos internos cuando sea necesario.
• Monitorear indicadores de uso y satisfacción, anticipando necesidades y proponiendo acciones de mejora.
• Participar en la profesionalización del área de CS, ayudando a definir procesos y mejores prácticas.
• Impulsar campañas específicas alineadas a objetivos compartidos con otras áreas.

? Prepaga OSDE 210
Día Off de cumpleaños
Espacio real de desarrollo profesional
Cultura colaborativa y trabajo con propósito
Autonomía con respaldo

• Formación en Administración, Marketing o carreras afines.
• Al menos 2 años de experiencia en equipos de atención al cliente, soporte y/o customer success
• Buen manejo de herramientas digitales (Google Workspace, CRM, Excel).

Persat es una empresa de software que impulsa a las PyMEs a través de soluciones digitales innovadoras, facilitando la gestión ágil y eficiente de recursos móviles . Nos especializamos en herramientas en la nube que apoyan la transformación digital y el desarrollo profesional de nuestros clientes, ayudándoles a adaptarse en un mundo de negocios en constante cambio . Nuestro objetivo es liderar la industria del conocimiento, promoviendo la excelencia en la toma de decisiones y el crecimiento continuo .

La cultura de Persat es colaborativa, divertida y flexible . Valoramos el trabajo en equipo, el crecimiento de cada persona y creemos en un ambiente donde cada integrante se sienta valorado y pueda alcanzar su máximo potencial. Fomentamos la flexibilidad, el equilibrio y la adaptabilidad para que todos podamos hacer nuestro mejor trabajo .

Nuestro enfoque es claro: trabajar con equipos dinámicos y proactivos que compartan la pasión por transformar el mundo de las PyMEs y acompañarlas en su evolución .

At PathSpot, we are transforming food safety through innovative technology. As the central hub for operational compliance in the modern food industry, our hardware and software solutions ensure safety, visibility, and accountability for businesses where food is handled, stored, or served. Our SafetySuite includes the PathSpot HandScanner, Remote Temperature Monitoring, and tools for Compliance Forms, Labeling, Audits, and Task Management, enabling health and operational efficiencies for leading enterprise brands such as Marriott, McDonald’s, and Target.

With offices in New York City, Salt Lake City, and Plano, and over $20M in venture funding, PathSpot is used internationally and in more than 40 states and provinces. Our solutions have been recognized by TIME as one of the Best Inventions and by Fast Company as a World-Changing Idea. Join us in building a smarter, safer, and more efficient future for the food industry.

As a Customer Success Manager at PathSpot, you will:

• Take ownership of customer relationships, driving success for a diverse range of clients, from leading enterprise brands to emerging businesses.
• Manage the full customer lifecycle, ensuring customers get maximum value from PathSpot’s SafetySuite solutions by understanding their business needs, delivering data-driven insights, and proactively addressing challenges.
• Work cross-functionally, collaborating with stakeholders at all levels of an organization to deliver consultative solutions that solve key customer pain points.

We’re seeking a customer-centric professional who excels at managing multiple accounts, enjoys collaborating cross-functionally, and is comfortable engaging with stakeholders at all levels of an organization. If you’re a tech-savvy, adaptable team player eager to make an impact in a fast-paced environment, we want to hear from you. PLEASE NOTE: This is an in-person role at our Salt Lake City, UT office, remote applications will not be considered.

• Build and maintain meaningful relationships with customers through phone, email, and occasional in-person interactions.
• Proactively manage the customer experience for multiple accounts, guiding them through various stages of the customer lifecycle.
• Lead customer onboarding, training, and product adoption, ensuring successful implementation of PathSpot solutions.
• Monitor account usage and troubleshoot issues, providing proactive support to drive customer success.
• Analyze user data and create reports with actionable insights that deliver value and ensure customer satisfaction.
• Conduct bi-weekly status calls to review progress, outstanding items, and key metrics with customers.
• Advocate for customers internally by sharing their feedback and ensuring it is acted upon across product, engineering, and support teams.
• Work from our Salt Lake City, UT office, fostering long-term customer relationships and supporting growth.

• Excellent Communicator : You have 2-5 years of experience in an external-facing, account management, or customer success role, with a proven ability to navigate complex stakeholder relationships and provide world-class service.
• Consultative and Customer-Centric : You're skilled at understanding customer needs across different sizes and stages, offering tailored solutions to drive success.
• Data-Driven Decision Maker : You are comfortable with data analysis and use insights to improve customer outcomes and inform strategic decisions.
• Adaptable Problem Solver : You thrive in dynamic environments and can proactively identify and resolve customer challenges.
• Collaborative Team Player : You enjoy working closely with cross-functional teams, including sales, support, and product, to meet customer needs.
• Tech-Savvy and Detail-Oriented : You are quick to learn new software and tools, and you pay attention to the details that ensure successful customer experiences.
• Industry Knowledge : You have experience in the restaurant/foodservice industry, particularly in working with or calling on restaurants.
• Experienced Account Manager : You have a strong track record of managing multiple customer accounts, guiding them through various lifecycle stages to ensure satisfaction and retention.
• Willing to Travel : You are open to traveling for trade shows or customer installations as needed.

• Competitive salary, commensurate with experience
• Bonus and compensation expansion opportunities through cash and stock options
• Medical, dental, and vision insurance
• Generous PTO and sick leave
• An opportunity to rapidly advance your career alongside a high-potential company and motivated team

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.

We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners. You will provide support throughout their entire life cycle from onboarding, to adoption, to retention. This role is essential to ensuring that our customers have a world-class experience and opportunities to further develop their business. The Sauce CS team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge. We’re empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the Sauce mission makes it easy to be obsessed with our customers. This role is remote and reports to the Director of Customer Success.

• Own the book
• Manage a growing set of SMB restaurant accounts—track usage, adoption, health scores, forecast renewals, and hit quarterly NRR targets.
• Identify expansion, upsell, cross-sell, and referral opportunities; partner with Sales to close them.
• Drive adoption & ROI Train operators on Sauce’s platform and best practices, translating “dollars saved” and “orders gained” into clear next steps.
• Run data-driven business reviews (QBRs) and health checks to surface wins and unblock growth.
• Advocate for the customer Gather feedback, diagnose root causes, and route insights to Product & Ops for continuous improvement.
• Serve as an escalation point for time-sensitive issues, coordinating with Support until resolution.
• Work as one team Partner closely with Onboarding to deliver smooth go-lives.
• Share playbooks, metrics, and voice-of-customer trends with Marketing, Sales, and Leadership.

• 3+ years managing restaurant or hospitality accounts (SaaS or in-house ops).
• Deep understanding of off-premise ordering, delivery logistics, and restaurant unit economics.
• Comfortable in Salesforce/HubSpot (or similar) and fluent in Excel/Sheets for KPI tracking.
• Data-driven, organized, and proactive—you solve problems before the ticket is opened.
• Clear communicator and active listener who can coach busy operators both in-person and over Zoom.
• Experience collaborating with offshore or distributed teams is a plus.
• Genuine passion for helping local businesses win.

• Reliable personal computer or laptop with current software
• High-speed internet connection
• Keyboard, mouse, webcam, and headset with microphone
• Primary 24” monitor (second monitor recommended)

• Strong & Competitive Compensation Package
• Flexible Work Environment
• 10 Paid Personal/Vacation Days
• 5 Paid Sick Days
• Monthly Wellness Stipend
• Quarterly Team Dinners & Events!
• The Opportunity to Build Something that Changes the Delivery Tech Industry for the Better!

Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Position Summary
Customer Success is integral to our long-term success as a company. Our Customer Success Managers (CSMs) are trusted advisors, guiding customers from the point of sale through onboarding, project success, adoption, and renewals. CSMs collaborate closely with internal F5 teams to provide strategic insights, enhance customer use of F5 solutions, and identify opportunities for expanding product adoption.

This role requires
a level of technical experience within the industry. Including working knowledge of BIG-IP, NGINX, or with experience in similar technologies like load balancers, application delivery, application security and cloud networking.
The CSM will help customers maximize the value of their investment, ensure adoption of F5 solutions across their portfolios, and promote successful business outcomes.

We are looking for dynamic, goal-driven CSM who excel at adapting their strategies to meet the ever-changing needs of our customers. These professionals will act as enablers, keeping customers engaged, guiding them to achieve their desired outcomes, and ensuring they fully realize the value of their F5 investment.

As a CSM, you will play a vital role in fostering strong customer relationships, driving adoption, and advocating for customer needs across the organization. Your ability to think strategically, communicate effectively, and collaborate cross-functionally will be key to creating meaningful, measurable success for our customers. If you're passionate about empowering customers and driving long-term value, we invite you to join our team and make a significant impact.

Primary Responsibilities
Customer Success & Value Generation

• Ensure customers maximize the value of their F5 investment by fully utilizing licenses, adopting new use cases, and achieving strategic outcomes.
• Guide customers through key technical milestones, including onboarding, deployment, upgrades, and adoption of BIG-IP, NGINX, and hybrid/multi-cloud environments.
• Increase renewal rates, reduce churn, and drive business growth through advocacy and reference-ability.
• Promote available resources and communities to encourage efficient product utilization and engagement.
• Act as a trusted advisor, addressing improvement requests and resolving critical issues.

Leadership & Collaboration

• Partner with account teams and internal stakeholders to develop strategies, overcome customer pain points and create success plans that drive & optimize renewals.
• Support customers' cloud and multi-cloud strategies, offering guidance and resources to align with their business goals.
• Manage relationships across teams to streamline onboarding, training, and renewal activities while identifying cross-sell and up-sell opportunities.
• Maintain accurate and consistent updates in the CRM system, documenting business objectives and success metrics.
• Advocate for customers within sales, product, and support organizations, ensuring alignment with their needs and goals.

Industry Knowledge

• Drive the customer journey by identifying engagement opportunities and delivering tailored success plans.
• Use customer usage data and health indicators to develop actionable strategies for growth and renewal.
• Leverage expertise in BIG-IP, NGINX, and distributed cloud solutions to address customer challenges effectively.

Critical Thinking & Results

• Analyze customer data to create measurable success plans and provide feedback to product teams, influencing roadmap improvements.
• Champion Customer Success by contributing to tools, systems, and best practices.
• Ensure alignment with company ethics and policies while performing additional related duties as assigned.

Knowledge, Skills, And Abilities

• Experience in a customer-facing role within the technology industry, with proficiency in BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments.
• Ability to distill complex technical and business concepts into clear, actionable insights.
• Proven ability to build lasting customer relationships and drive revenue growth.
• Strong communication, presentation, and problem-solving skills with a collaborative and proactive approach.
• Resilience under pressure with excellent time management and focus on delivery.
• Availability to attend on-site customer meetings withing your home city.
• Availability to travel up to 25% within your home region, including occasional out of country trips.

Qualifications

• 8+ years of experience delivering technology and business outcomes in Customer Success or a related role, with a Bachelor's degree; or 5+ years with a Master's degree.
• Degree in Computing, Business, Information Technology, or equivalent professional experience preferred.
• Deep understanding of BIG-IP, NGINX, and/or experience in comparable technologies or solutions within the industry, such as load balancing, application delivery, security, or cloud networking platforms.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with ) or auto email notification from Workday (ending with or
)
.
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting

About

We connect 325 marketing & sales data sources to BI tools, spreadsheets and database destinations such as BigQuery, Snowflake, Redshift & Databricks - fueling analytics for UBS, Puma, Colgate & Heineken. Customer base doubles every 10 months and we need our first Customer Success Manager to own retention & expansion.

Why this role

• Own
  NRR
  with uncapped expansion bonuses
• Customer base doubles every 10 months = massive expansion opportunities
• Senior, 100% remote team—implement CS initiatives in
  days
  , not quarters
• Direct line to product & engineering = your feedback ships fast
• Build the CS function from scratch at a company with 5000 customers

What you'll do

• Own post-sales lifecycle for mid and large size accounts ($5-60k ACV)
• Drive expansion through advanced use cases (more connectors, deeper analytics)
• Debug data discrepancies & guide customers through complex integrations
• Build CS playbooks while preventing churn & identifying upsell signals

Must-haves

• 3+ yrs Customer Success/AM in B2B SaaS with
  105%+ NRR track record
• SQL experience
  (basic to advanced to help debugging data issues)
• Hands-on with BI tools (Power BI, Looker Studio, Tableau)
• Experience with data warehouses (BigQuery, Snowflake, Redshift)
• Excellent English; available for customer calls
  ± 2h of US Eastern

Nice-to-haves

• Power BI/SQL certs
• dbt/Fivetran/Airbyte exposure

Compensation & perks

• OTE US $30 000 – 65 000
  (60/40 split) + uncapped accelerators

How to apply

• Record a
  3-min Loom
  : pitch & show simple SQL verifying data landed in a warehouse.

We respond to every applicant within
5 business days
. Ready to level-up the modern data stack? Let's talk

We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI tools to help clients maximize their success with our platform.

As a Customer Success Executive, You will play a critical role in helping our clients achieve their desired outcomes by driving adoption and preventing churn. You will be the key contact for our customers, providing ongoing support and proactive solutions to help them grow their business using Darwin AI.

• Manage the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their AI solutions.
• Conduct Monthly Business Reviews (MBRs) to analyze customer satisfaction, discuss AI performance, and identify opportunities for improvement.
• Proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our AI solutions.
• Actively monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention.
• Conduct adoption workshops and training sessions to increase customer proficiency and encourage deeper integration of our tools.
• Analyze customer feedback and usage data to identify trends, insights, and areas of improvement.
• Work closely with Customer Support, Product and Engineering teams to escalate and resolve technical issues, and provide feedback that contributes to product improvements.
• Maintain accurate records of customer interactions and progress using Planhat and other CRM tools.

• Proven experience in Customer Success, Account Management, or Customer Experience roles, preferably within SaaS or AI-driven environments.
• Ability to analyze data and apply insights to customer success strategies.
• Experience with customer relationship management tools such as Planhat, or similar.
• Knowledge of AI implementation and experience with technical troubleshooting is a plus.
• Strong communication skills, with the ability to to explain complex concepts clearly to non-technical stakeholders.
• Proactive and customer-centric mindset with a strong drive for client success.
• Team-oriented, adaptable, and comfortable working in fast-paced, evolving environments.
• A passion for technology, innovation, and artificial intelligence, with a drive to continuously learn and grow.

●   Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.

●   OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.

●   Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.

●   Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like

Are you ready to embark on an exciting journey with a dynamic startup? Do you have a passion for crafting innovative solutions that can change the way it engineering work? If so, we invite you to join our founding team as a Customer Success Engineer and be part of a revolutionary endeavor.

What We Offer:

• Dynamic Startup Environment: Embrace the thrill of working in a fast-paced and creative startup atmosphere where your ideas can shape the future.
• Founding Team Membership: Become an integral part of our founding team, contributing directly to the core of our company's vision and growth.
• Platform and Tooling Creation: Develop cutting-edge platforms and tooling that will empower other engineers to achieve greatness in their projects.
• Change the World: Participate in the development and deployment of groundbreaking solutions that have the potential to change the tech landscape.

What We Look For:

• Provide technical support and guidance to customers using our engineering platform.
• Debug and solve issues related to software, infrastructure, and DevOps practices.
• Collaborate closely with the development team to relay feedback and push for customer-driven improvements.
• Document customer interactions and issues to enhance future problem resolution.
• Participate in product testing and provide feedback to enhance reliability and functionality.
• Foster a positive and productive relationship with customers, understanding their needs and ensuring their success with our platform.
• Develop new tooling to help our customers go execute better and faster

Qualifications

• Strong coding skills and familiarity with programming languages
• Experience with DevOps tools (e.g., Jenkins, Docker, Kubernetes) and cloud infrastructures (AWS, Azure, GCP).
• Excellent problem-solving abilities and a customer-focused attitude.
• Strong communication skills and the ability to work effectively in a team environment.
• Eagerness to learn and adapt in a fast-paced industry.

Oxford University Press
is a department of the University of Oxford, with a mission to further excellence in research, scholarship, and education through publishing worldwide. As the world's leading ELT (English Language Teaching) publisher, OUP is committed to delivering high-quality materials and services that support learners and educators globally.

We are currently seeking a
Customer Success Consultant
to join our team in Argentina. This is a hybrid role based in Buenos Aires (CABA).

About the Role

As a
Customer Success Consultant
, you will play a key role in ensuring that OUP's digital solutions are effectively implemented and fully embedded in educational institutions. You'll empower educators and decision-makers to maximize the impact of our digital tools, driving positive learning outcomes and strengthening institutional success.

Responsibilities

• Deliver impactful tutorial sessions and informative product demonstrations to educate different customer audiences on the effective use our digital products and services.
• Work closely with regional key account stakeholders to help retain high value adoptions of blended and fully digital solutions.
• Key account adoptions growth. Support the Assessment BDM role and Key Account stakeholders in the positioning and successful implementation of the full integrated solutions in Argentina and across regional Key Accounts, including digital assessment products, blended components and fully digital products.
• Educate internal colleagues to expand digital skillsets, positioning OUP as the leader in digital products & services and the preferred partner of choice in the ELT sector.
• Manage metrics reporting and data dashboards that provide visibility of digital usage by customers, providing evidence of learning progress to Coordinators and School Owners or appropriate interventions such as training as required to drive strong and effective adoption of digital products.
• Develop detailed knowledge of all products and processes to optimize customer experience across key touchpoints (trials, purchasing, onboarding, customer services/user support, etc.).
• Seek out wider digital adjacent opportunities for incremental business and initiatives that support OUP's transition to digital.
• Manage digital product development pilots with customers in designated region(s).
• Wider market context: Develop a thorough understanding of technological trends with impact in teaching and learning as well as the existing digital infrastructures and tools in use of OUP target customers.

This is a full-time role. Travelling will be required.

Qualifications

The successful candidate will need to possess the following skills:

Required Skills

• Solid understanding of the educational landscape and learning technologies.
• Strong presentation and training delivery skills across multiple formats (in-person, virtual, etc.).
• Strategic mindset with experience in customer lifecycle and CRM tools.
• Comfortable working with digital data and analytics.
• Excellent communication skills and ability to engage with diverse audiences.
• Passionate, curious, and driven to go the extra mile.

Preferred Experience

• Experience in educational technology, teaching (especially ELT or ICT), or field sales/marketing.
• Familiarity with digital assessment tools and blended learning environments.
• Knowledge of the Latin American education sector.

GJC Level: I6 (for internal purposes only)