8 Ofertas de Director It en Argentina

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to expand into the world’s fastest-growing, emerging markets.

By joining us, you will be part of a global team that operates in a flexible, remote-first culture with travel, health, and learning benefits. Working at dLocal means collaborating with over 1,000 teammates from more than 30 nationalities and developing an international career that impacts millions of lives. We are builders, customer-centric, and thrive on challenges. If this resonates with you, you will thrive in our team.

We are seeking a dedicated and enthusiastic IT Knowledge Management Specialist to support our team by ensuring all members have access to the necessary knowledge to achieve divisional objectives.

• Identifying knowledge needs based on various inputs.
• Editing content, including videos, to enhance knowledge sharing within the IT division.
• Collaborating with stakeholders to design and implement tailored learning plans.
• Developing and maintaining a comprehensive knowledge catalog.
• Establishing and managing a knowledge agenda that includes training, lectures, and talks.
• Organizing and systematizing IT documentation in collaboration with stakeholders.

• Strong technological background
• Experience supporting content creation for remote teams
• Excellent organizational skills
• Strong collaboration and communication skills
• High attention to detail
• Fluent in English

Besides tailored benefits for each country, we offer:

• Remote work opportunities from anywhere or our global offices
• Flexible schedules driven by performance
• Work in a dynamic, evolving fintech environment
• Referral bonus program
• Access to a Premium Coursera subscription for learning & development
• Free language classes in English, Spanish, or Portuguese
• Monthly social budget for team activities
• dLocal Houses: rent a house to work remotely for a week anywhere in the world

*For non-IT roles based in Montevideo, Uruguay, 55% office attendance is required.

Our Talent Acquisition team is committed to providing a great candidate experience. You will hear from us as we review your CV and guide you through each step. For more about dLocal, visit our webpage, LinkedIn, Instagram, or YouTube.

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to expand into the world’s fastest-growing, emerging markets.

By joining us, you will be part of a global team that operates in a flexible, remote-first culture with travel, health, and learning benefits. Working at dLocal means collaborating with over 1,000 teammates from more than 30 nationalities and developing an international career that impacts millions of lives. We are builders, customer-centric, and thrive on challenges. If this resonates with you, you will thrive in our team.

We are seeking a dedicated and enthusiastic IT Knowledge Management Specialist to support our team by ensuring all members have access to the necessary knowledge to achieve divisional objectives.

• Identifying knowledge needs based on various inputs.
• Editing content, including videos, to enhance knowledge sharing within the IT division.
• Collaborating with stakeholders to design and implement tailored learning plans.
• Developing and maintaining a comprehensive knowledge catalog.
• Establishing and managing a knowledge agenda that includes training, lectures, and talks.
• Organizing and systematizing IT documentation in collaboration with stakeholders.

• Strong technological background
• Experience supporting content creation for remote teams
• Excellent organizational skills
• Strong collaboration and communication skills
• High attention to detail
• Fluent in English

Besides tailored benefits for each country, we offer:

• Remote work opportunities from anywhere or our global offices
• Flexible schedules driven by performance
• Work in a dynamic, evolving fintech environment
• Referral bonus program
• Access to a Premium Coursera subscription for learning & development
• Free language classes in English, Spanish, or Portuguese
• Monthly social budget for team activities
• dLocal Houses: rent a house to work remotely for a week anywhere in the world

*For non-IT roles based in Montevideo, Uruguay, 55% office attendance is required.

Our Talent Acquisition team is committed to providing a great candidate experience. You will hear from us as we review your CV and guide you through each step. For more about dLocal, visit our webpage, LinkedIn, Instagram, or YouTube.

NOTICE OF PRIVACY PRACTICES FOR US EMPLOYEES' PERSONAL INFORMATION

Effective:11/1/2021

Teladoc respects your privacy and is committed to maintaining the confidentiality and security of your Personal Information. In furtherance of your employment relationship with Teladoc, we collect Personal Information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (“CCPA”). For purposes of this Notice, Personal Information is defined as: any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any Applicable Law treats as Personal Information.

The purpose of this Notice of Privacy Practices for US Employees’ Personal Information (“Notice”) is to provide notification to potential, former, and current full-time and part-time employees, volunteers, contractors, and interns (collectively referred to throughout this Notice as “you”, “your”, “their”, or “Employees”) as to how Teladoc Health, Inc. uses and discloses your Personal Information. For the purposes of this Notice, “Employee” also refers to consultants and contractors engaged by Teladoc, even though they are not otherwise employees.

It is important that you read and understand this Privacy Notice. If you have questions or do not understand it fully, please seek additional information by contacting the Privacy Officer at or by contacting your HR Representative.

This Privacy Notice is not a contract and does not create any contract of employment or other rights or obligations.

Teladoc Health, Inc. is made up of different legal entities, including U.S. and international subsidiaries listed in Teladoc Health Subsidiaries and Affiliates. When we mention “Teladoc”, “we”, “us” or “our” in this Notice, we are referring to the relevant legal entity of Teladoc Health, Inc. that is responsible for processing your Personal Information as your employer. This Notice applies to how Teladoc collects and uses your Personal Information as part of your employment relationship with Teladoc.

To the extent that you use any of Teladoc’s suite of medical services, such as telehealth, chronic condition management, or expert medical services, or Teladoc’s websites, this Notice does not apply to the information that is collected during your use of those services. To avoid doubt, the information collected during your use of those services, if any, will not be accessed or used for employment purposes. See the Privacy Notice that is applicable for the services you are using in order to understand what Personal Information is collected and processed by Teladoc during the course of your use of those services.

We may collect the following categories of Personal Information about you:

Category | Examples

Identifiers : Real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, telephone numbers, date of birth, other similar identifiers.

Categories of Personal Information described in Section 1798.80(e) of the California Civil Code: Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, financial information, medical information, health insurance information.

Characteristics of protected classifications under California or federal law: Age, race, national origin, citizenship, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran, or military status.

Biometric information : Fingerprint, voice recording.

Internet or other electronic network activity information: Your access to and use of Teladoc’s communication systems, applications, and software including your access to and modification of the information contained therein (e.g. corporate, client, and member information). This includes your Teladoc email account, and applies whether you access such information, systems, applications, software, and communication systems through company issued equipment or your personal device. User logs and access control related information, including physical access to Teladoc’s premises. CCTV footage and other information obtained through electronic means such as swipe card records. Location information, including through GPS tracking technology on Teladoc-owned devices (e.g., laptops to locate and/or wipe lost or stolen laptops), or other devices owned by you which you use in connection with your employment with Teladoc. Browsing history, search history, and information regarding interaction with an Internet website, application, or advertisements on Teladoc-provided devices.

Geographic data : GPS tracking on Teladoc-provided devices as well as through swipe card records.

Audio, electronic, visual, thermal, olfactory, or similar information : Photograph, temperature, CCTV footage, voice recording.

Professional or employment-related information : Title(s), position description(s), working location(s), years of service, salary, work hours, vacation and absences; copy of driving license (if relevant for your position); copy of passport or identity card, and information related to immigration and right-to-work (e.g., work permit / visa application information); travelling and travel expenses data; termination date and reason for termination. CV/resume details, employment history, and any information you provide to us on an application and during interviews, as well as information we gather from reference persons whose contact details you have provided to us, written or verbally, and background check reports.

Information required for payroll purposes (e.g., bank account details, tax information); Information related to benefit entitlements and schemes such as insurance and stock options, e.g., details of participation and contributions made. Benefits information, compensation information. Emergency contact information, and names of dependents.

Performance related information (e.g., assessments of your performance, objectives and goals, feedback, and tests results); information relating to misconduct, investigations, and disciplinary actions; attendance; qualifications and personal development information, and competence assessments; learning and development records, certificates, licenses, and vocational records; records of career and succession planning; ongoing background check reports and security data.

Education information : Degrees, schools attended, certificates, licenses, spoken languages, vocational records, and professional qualifications.

Inferences : Inferences drawn from any of the above types of information that may reflect your characteristics, behavior, intelligence, abilities, and aptitudes related to the purposes outlined in Section 4 below.

Personal Information that you provide directly to us either verbally or in writing

As an employer, Teladoc collects, uses and discloses your Personal Information in connection with your working relationship with us and in order to comply with Teladoc’s legal obligations. We use, and may disclose to third parties who assist us with these functions, Personal Information for the following purposes:

Recruitment, interviewing, and vetting of candidates for employment

Background checks for employment and client engagement services

Onboarding and decisions about continued employment or engagement

Managing and documenting your employment, attendance, and job performance

Providing you with equipment, training, and support to carry out your duties and responsibilities

Payroll and other compensation

Administering and managing compensation and benefits

Organization management and administration, including staffing management, financial planning, internal audits, and other administration.

Administration of absences in accordance with company and statutory leave programs,

Traveling and expense reimbursement

Responding to employment verification inquiries

Communicating with you. This may include facilitating communications to and between employees and contractors, and communications with other bodies (e.g., regulatory authorities). This also includes use of your photograph on internal methods of communication including email communications, ID cards, and through other global employee development activities such as on the Teladoc Intranet, during town hall meetings, and department meetings.

External marketing activities, including marketing photos, brochures, website content, videos, social media posts, and other related marketing activities.

Complying with legal obligations, including responding to requests from government agencies

Reporting to appropriate government entities, including tax authorities and other governmental and regulatory agencies

Ensuring network and information security, including preventing unauthorized access to our computer and electronic communications systems and physical locations

Administering our applications, software, and systems

Preventing fraud, responding to legal process, and complying with federal, state, and local laws, as well as regulatory requirements

Statistical, research, and analytical purposes to understand and improve worker satisfaction, improve products & services, and performance as necessary

For any other purpose with your consent

Teladoc is a global company, with offices located throughout the world. As a result, your Personal Information may be transferred to other Teladoc offices for the purposes identified above. Any such transfer shall take place only in accordance with and as permitted by the law of your jurisdiction, but please be aware that the laws and practices relating to the protection of Personal Information may be different. Regardless, we shall apply the provisions of this Notice to your Personal Information wherever it is located. Teladoc may use third parties, for purposes described above, that reside outside of your jurisdiction.

The length of time we retain your Personal Information depends on the status of our relationship with you and the requirements of applicable law. We will retain your Personal Information for as long as your employment with us lasts and for a certain period after your employment with us has ended. To determine that period, we take into account our legal and regulatory obligations (such as financial, equal opportunity, and antidiscrimination reporting obligations) and for the statutory periods necessary to resolve disputes, make and defend legal claims, conduct audits, and/or enforce our agreements.

If you have any questions about our collection or use of your Personal Information, please contact the Privacy Officer at or contact your HR Representative.

We may periodically modify this Privacy Notice and promptly will provide such updates to you via email, posting it on a Teladoc Intranet site, or by otherwise distributing this to you as part of updates to our policies and procedures.

Senior, Systems Engineer, IT Asset Management page is loaded Senior, Systems Engineer, IT Asset Management Apply locations Remote - Argentina time type Full time posted on Posted 3 Days Ago job requisition id JR18964

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

About the position

We are seeking an experienced Senior IT Asset Management Engineer to join our dynamic IT team. The ideal candidate will be responsible for supporting, implementing, and maintaining our IT asset management and infrastructure monitoring systems, ensuring optimal performance, security, and reliability. This role requires strong problem-solving skills and the ability to work collaboratively with cross-functional teams to achieve business objectives regarding enterprise observability.

Essential Duties and Responsibilities

• IT Asset Management: Deploy and maintain on-premises and cloud-based IT asset management solutions using Device42 to ensure accurate inventory, tracking, and reporting of assets.

• Application Dependency Mapping: Design and implement frameworks to map application dependencies and visualize relationships between servers, databases, network devices, and other components.

• Lifecycle Management: Collaborate with cross-functional teams to define and enforce IT asset lifecycle processes aligned with industry best practices.

• Configuration Management Database: Develop and manage a scalable enterprise CMDB capturing all IT assets, their relationships, and dependencies.

• Performance Optimization: Analyze observability data to identify performance bottlenecks and recommend enhancements to improve efficiency and reduce downtime.

• Documentation: Maintain clear and comprehensive documentation of observability tools and infrastructure, including diagrams, configurations, and standard procedures.

• Collaboration: Partner with IT teams, vendors, and key stakeholders to drive observability initiatives and support related projects.

Required Qualifications

• Minimum 4 years of hands-on experience in IT Asset Management and infrastructure monitoring, with emphasis on solution design, implementation, and issue resolution.

• Strong working knowledge of observability platforms such as Device42, LogicMonitor, or equivalent tools.

• Solid understanding of network monitoring principles, methodologies, and tooling.

• Practical experience with public cloud environments, particularly Microsoft Azure and/or AWS.

• Familiarity with SQL for creating custom reports and data queries.

• Foundational understanding of networking concepts, sufficient to configure and optimize scan tasks.

• Working knowledge of key protocols and services, including SNMP, SSH, and Active Directory.

Preferred qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Certifications: Relevant certifications in observability tools and practices.

• Expertise with modern observability tools and willingness to keep current with all applicable technologies.

#LI-Remote

#LI-FU1

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey. Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Join to apply for the Senior, Systems Engineer, IT Asset Management role at Teladoc Health

Join to apply for the Senior, Systems Engineer, IT Asset Management role at Teladoc Health

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

About The Position

We are seeking an experienced Senior IT Asset Management Engineer to join our dynamic IT team. The ideal candidate will be responsible for supporting, implementing, and maintaining our IT asset management and infrastructure monitoring systems, ensuring optimal performance, security, and reliability. This role requires strong problem-solving skills and the ability to work collaboratively with cross-functional teams to achieve business objectives regarding enterprise observability.

Essential Duties And Responsibilities

• IT Asset Management: Deploy and maintain on-premises and cloud-based IT asset management solutions using Device42 to ensure accurate inventory, tracking, and reporting of assets.
• Application Dependency Mapping: Design and implement frameworks to map application dependencies and visualize relationships between servers, databases, network devices, and other components.
• Lifecycle Management: Collaborate with cross-functional teams to define and enforce IT asset lifecycle processes aligned with industry best practices.
• Configuration Management Database: Develop and manage a scalable enterprise CMDB capturing all IT assets, their relationships, and dependencies.
• Performance Optimization: Analyze observability data to identify performance bottlenecks and recommend enhancements to improve efficiency and reduce downtime.
• Documentation: Maintain clear and comprehensive documentation of observability tools and infrastructure, including diagrams, configurations, and standard procedures.
• Collaboration: Partner with IT teams, vendors, and key stakeholders to drive observability initiatives and support related projects.
  
  

• Minimum 4 years of hands-on experience in IT Asset Management and infrastructure monitoring, with emphasis on solution design, implementation, and issue resolution.
• Strong working knowledge of observability platforms such as Device42, LogicMonitor, or equivalent tools.
• Solid understanding of network monitoring principles, methodologies, and tooling.
• Practical experience with public cloud environments, particularly Microsoft Azure and/or AWS.
• Familiarity with SQL for creating custom reports and data queries.
• Foundational understanding of networking concepts, sufficient to configure and optimize scan tasks.
• Working knowledge of key protocols and services, including SNMP, SSH, and Active Directory.
  
  

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Certifications: Relevant certifications in observability tools and practices.
• Expertise with modern observability tools and willingness to keep current with all applicable technologies.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Hospitals and Health Care

Referrals increase your chances of interviewing at Teladoc Health by 2x

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NOTICE OF PRIVACY PRACTICES FOR US EMPLOYEES' PERSONAL INFORMATION

Effective:11/1/2021

Teladoc respects your privacy and is committed to maintaining the confidentiality and security of your Personal Information. In furtherance of your employment relationship with Teladoc, we collect Personal Information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (“CCPA”). For purposes of this Notice, Personal Information is defined as: any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any Applicable Law treats as Personal Information.

The purpose of this Notice of Privacy Practices for US Employees’ Personal Information (“Notice”) is to provide notification to potential, former, and current full-time and part-time employees, volunteers, contractors, and interns (collectively referred to throughout this Notice as “you”, “your”, “their”, or “Employees”) as to how Teladoc Health, Inc. uses and discloses your Personal Information. For the purposes of this Notice, “Employee” also refers to consultants and contractors engaged by Teladoc, even though they are not otherwise employees.

It is important that you read and understand this Privacy Notice. If you have questions or do not understand it fully, please seek additional information by contacting the Privacy Officer at or by contacting your HR Representative.

This Privacy Notice is not a contract and does not create any contract of employment or other rights or obligations.

Teladoc Health, Inc. is made up of different legal entities, including U.S. and international subsidiaries listed in Teladoc Health Subsidiaries and Affiliates. When we mention “Teladoc”, “we”, “us” or “our” in this Notice, we are referring to the relevant legal entity of Teladoc Health, Inc. that is responsible for processing your Personal Information as your employer. This Notice applies to how Teladoc collects and uses your Personal Information as part of your employment relationship with Teladoc.

To the extent that you use any of Teladoc’s suite of medical services, such as telehealth, chronic condition management, or expert medical services, or Teladoc’s websites, this Notice does not apply to the information that is collected during your use of those services. To avoid doubt, the information collected during your use of those services, if any, will not be accessed or used for employment purposes. See the Privacy Notice that is applicable for the services you are using in order to understand what Personal Information is collected and processed by Teladoc during the course of your use of those services.

We may collect the following categories of Personal Information about you:

Category | Examples

Identifiers : Real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, telephone numbers, date of birth, other similar identifiers.

Categories of Personal Information described in Section 1798.80(e) of the California Civil Code: Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, financial information, medical information, health insurance information.

Characteristics of protected classifications under California or federal law: Age, race, national origin, citizenship, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran, or military status.

Biometric information : Fingerprint, voice recording.

Internet or other electronic network activity information: Your access to and use of Teladoc’s communication systems, applications, and software including your access to and modification of the information contained therein (e.g. corporate, client, and member information). This includes your Teladoc email account, and applies whether you access such information, systems, applications, software, and communication systems through company issued equipment or your personal device. User logs and access control related information, including physical access to Teladoc’s premises. CCTV footage and other information obtained through electronic means such as swipe card records. Location information, including through GPS tracking technology on Teladoc-owned devices (e.g., laptops to locate and/or wipe lost or stolen laptops), or other devices owned by you which you use in connection with your employment with Teladoc. Browsing history, search history, and information regarding interaction with an Internet website, application, or advertisements on Teladoc-provided devices.

Geographic data : GPS tracking on Teladoc-provided devices as well as through swipe card records.

Audio, electronic, visual, thermal, olfactory, or similar information : Photograph, temperature, CCTV footage, voice recording.

Professional or employment-related information : Title(s), position description(s), working location(s), years of service, salary, work hours, vacation and absences; copy of driving license (if relevant for your position); copy of passport or identity card, and information related to immigration and right-to-work (e.g., work permit / visa application information); travelling and travel expenses data; termination date and reason for termination. CV/resume details, employment history, and any information you provide to us on an application and during interviews, as well as information we gather from reference persons whose contact details you have provided to us, written or verbally, and background check reports.

Information required for payroll purposes (e.g., bank account details, tax information); Information related to benefit entitlements and schemes such as insurance and stock options, e.g., details of participation and contributions made. Benefits information, compensation information. Emergency contact information, and names of dependents.

Performance related information (e.g., assessments of your performance, objectives and goals, feedback, and tests results); information relating to misconduct, investigations, and disciplinary actions; attendance; qualifications and personal development information, and competence assessments; learning and development records, certificates, licenses, and vocational records; records of career and succession planning; ongoing background check reports and security data.

Education information : Degrees, schools attended, certificates, licenses, spoken languages, vocational records, and professional qualifications.

Inferences : Inferences drawn from any of the above types of information that may reflect your characteristics, behavior, intelligence, abilities, and aptitudes related to the purposes outlined in Section 4 below.

Personal Information that you provide directly to us either verbally or in writing

As an employer, Teladoc collects, uses and discloses your Personal Information in connection with your working relationship with us and in order to comply with Teladoc’s legal obligations. We use, and may disclose to third parties who assist us with these functions, Personal Information for the following purposes:

Recruitment, interviewing, and vetting of candidates for employment

Background checks for employment and client engagement services

Onboarding and decisions about continued employment or engagement

Managing and documenting your employment, attendance, and job performance

Providing you with equipment, training, and support to carry out your duties and responsibilities

Payroll and other compensation

Administering and managing compensation and benefits

Organization management and administration, including staffing management, financial planning, internal audits, and other administration.

Administration of absences in accordance with company and statutory leave programs,

Traveling and expense reimbursement

Responding to employment verification inquiries

Communicating with you. This may include facilitating communications to and between employees and contractors, and communications with other bodies (e.g., regulatory authorities). This also includes use of your photograph on internal methods of communication including email communications, ID cards, and through other global employee development activities such as on the Teladoc Intranet, during town hall meetings, and department meetings.

External marketing activities, including marketing photos, brochures, website content, videos, social media posts, and other related marketing activities.

Complying with legal obligations, including responding to requests from government agencies

Reporting to appropriate government entities, including tax authorities and other governmental and regulatory agencies

Ensuring network and information security, including preventing unauthorized access to our computer and electronic communications systems and physical locations

Administering our applications, software, and systems

Preventing fraud, responding to legal process, and complying with federal, state, and local laws, as well as regulatory requirements

Statistical, research, and analytical purposes to understand and improve worker satisfaction, improve products & services, and performance as necessary

For any other purpose with your consent

Teladoc is a global company, with offices located throughout the world. As a result, your Personal Information may be transferred to other Teladoc offices for the purposes identified above. Any such transfer shall take place only in accordance with and as permitted by the law of your jurisdiction, but please be aware that the laws and practices relating to the protection of Personal Information may be different. Regardless, we shall apply the provisions of this Notice to your Personal Information wherever it is located. Teladoc may use third parties, for purposes described above, that reside outside of your jurisdiction.

The length of time we retain your Personal Information depends on the status of our relationship with you and the requirements of applicable law. We will retain your Personal Information for as long as your employment with us lasts and for a certain period after your employment with us has ended. To determine that period, we take into account our legal and regulatory obligations (such as financial, equal opportunity, and antidiscrimination reporting obligations) and for the statutory periods necessary to resolve disputes, make and defend legal claims, conduct audits, and/or enforce our agreements.

If you have any questions about our collection or use of your Personal Information, please contact the Privacy Officer at or contact your HR Representative.

We may periodically modify this Privacy Notice and promptly will provide such updates to you via email, posting it on a Teladoc Intranet site, or by otherwise distributing this to you as part of updates to our policies and procedures.

Senior, Systems Engineer, IT Asset Management page is loadedSenior, Systems Engineer, IT Asset Management Apply locations Remote - Argentina time type Full time posted on Posted 3 Days Ago job requisition id JR18964

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

About the position

We are seeking an experienced Senior IT Asset Management Engineer to join our dynamic IT team. The ideal candidate will be responsible for supporting, implementing, and maintaining our IT asset management and infrastructure monitoring systems, ensuring optimal performance, security, and reliability. This role requires strong problem-solving skills and the ability to work collaboratively with cross-functional teams to achieve business objectives regarding enterprise observability.

Essential Duties and Responsibilities

• IT Asset Management: Deploy and maintain on-premises and cloud-based IT asset management solutions using Device42 to ensure accurate inventory, tracking, and reporting of assets.

• Application Dependency Mapping: Design and implement frameworks to map application dependencies and visualize relationships between servers, databases, network devices, and other components.

• Lifecycle Management: Collaborate with cross-functional teams to define and enforce IT asset lifecycle processes aligned with industry best practices.

• Configuration Management Database: Develop and manage a scalable enterprise CMDB capturing all IT assets, their relationships, and dependencies.

• Performance Optimization: Analyze observability data to identify performance bottlenecks and recommend enhancements to improve efficiency and reduce downtime.

• Documentation: Maintain clear and comprehensive documentation of observability tools and infrastructure, including diagrams, configurations, and standard procedures.

• Collaboration: Partner with IT teams, vendors, and key stakeholders to drive observability initiatives and support related projects.

Required Qualifications

• Minimum 4 years of hands-on experience in IT Asset Management and infrastructure monitoring, with emphasis on solution design, implementation, and issue resolution.

• Strong working knowledge of observability platforms such as Device42, LogicMonitor, or equivalent tools.

• Solid understanding of network monitoring principles, methodologies, and tooling.

• Practical experience with public cloud environments, particularly Microsoft Azure and/or AWS.

• Familiarity with SQL for creating custom reports and data queries.

• Foundational understanding of networking concepts, sufficient to configure and optimize scan tasks.

• Working knowledge of key protocols and services, including SNMP, SSH, and Active Directory.

Preferred qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Certifications: Relevant certifications in observability tools and practices.

• Expertise with modern observability tools and willingness to keep current with all applicable technologies.

#LI-Remote

#LI-FU1

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

NOTICE OF PRIVACY PRACTICES FOR US EMPLOYEES' PERSONAL INFORMATION

Effective:11/1/2021

Teladoc respects your privacy and is committed to maintaining the confidentiality and security of your Personal Information. In furtherance of your employment relationship with Teladoc, we collect Personal Information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (“CCPA”). For purposes of this Notice, Personal Information is defined as: any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any Applicable Law treats as Personal Information.

The purpose of this Notice of Privacy Practices for US Employees’ Personal Information (“Notice”) is to provide notification to potential, former, and current full-time and part-time employees, volunteers, contractors, and interns (collectively referred to throughout this Notice as “you”, “your”, “their”, or “Employees”) as to how Teladoc Health, Inc. uses and discloses your Personal Information. For the purposes of this Notice, “Employee” also refers to consultants and contractors engaged by Teladoc, even though they are not otherwise employees.

It is important that you read and understand this Privacy Notice. If you have questions or do not understand it fully, please seek additional information by contacting the Privacy Officer at or by contacting your HR Representative.

This Privacy Notice is not a contract and does not create any contract of employment or other rights or obligations.

Teladoc Health, Inc. is made up of different legal entities, including U.S. and international subsidiaries listed in Teladoc Health Subsidiaries and Affiliates. When we mention “Teladoc”, “we”, “us” or “our” in this Notice, we are referring to the relevant legal entity of Teladoc Health, Inc. that is responsible for processing your Personal Information as your employer. This Notice applies to how Teladoc collects and uses your Personal Information as part of your employment relationship with Teladoc.

To the extent that you use any of Teladoc’s suite of medical services, such as telehealth, chronic condition management, or expert medical services, or Teladoc’s websites, this Notice does not apply to the information that is collected during your use of those services. To avoid doubt, the information collected during your use of those services, if any, will not be accessed or used for employment purposes. See the Privacy Notice that is applicable for the services you are using in order to understand what Personal Information is collected and processed by Teladoc during the course of your use of those services.

We may collect the following categories of Personal Information about you:

Category | Examples

Identifiers : Real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, telephone numbers, date of birth, other similar identifiers.

Categories of Personal Information described in Section 1798.80(e) of the California Civil Code: Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, financial information, medical information, health insurance information.

Characteristics of protected classifications under California or federal law: Age, race, national origin, citizenship, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran, or military status.

Biometric information : Fingerprint, voice recording.

Internet or other electronic network activity information: Your access to and use of Teladoc’s communication systems, applications, and software including your access to and modification of the information contained therein (e.g. corporate, client, and member information). This includes your Teladoc email account, and applies whether you access such information, systems, applications, software, and communication systems through company issued equipment or your personal device. User logs and access control related information, including physical access to Teladoc’s premises. CCTV footage and other information obtained through electronic means such as swipe card records. Location information, including through GPS tracking technology on Teladoc-owned devices (e.g., laptops to locate and/or wipe lost or stolen laptops), or other devices owned by you which you use in connection with your employment with Teladoc. Browsing history, search history, and information regarding interaction with an Internet website, application, or advertisements on Teladoc-provided devices.

Geographic data : GPS tracking on Teladoc-provided devices as well as through swipe card records.

Audio, electronic, visual, thermal, olfactory, or similar information : Photograph, temperature, CCTV footage, voice recording.

Professional or employment-related information : Title(s), position description(s), working location(s), years of service, salary, work hours, vacation and absences; copy of driving license (if relevant for your position); copy of passport or identity card, and information related to immigration and right-to-work (e.g., work permit / visa application information); travelling and travel expenses data; termination date and reason for termination. CV/resume details, employment history, and any information you provide to us on an application and during interviews, as well as information we gather from reference persons whose contact details you have provided to us, written or verbally, and background check reports.

Information required for payroll purposes (e.g., bank account details, tax information); Information related to benefit entitlements and schemes such as insurance and stock options, e.g., details of participation and contributions made. Benefits information, compensation information. Emergency contact information, and names of dependents.

Performance related information (e.g., assessments of your performance, objectives and goals, feedback, and tests results); information relating to misconduct, investigations, and disciplinary actions; attendance; qualifications and personal development information, and competence assessments; learning and development records, certificates, licenses, and vocational records; records of career and succession planning; ongoing background check reports and security data.

Education information : Degrees, schools attended, certificates, licenses, spoken languages, vocational records, and professional qualifications.

Inferences : Inferences drawn from any of the above types of information that may reflect your characteristics, behavior, intelligence, abilities, and aptitudes related to the purposes outlined in Section 4 below.

Personal Information that you provide directly to us either verbally or in writing

As an employer, Teladoc collects, uses and discloses your Personal Information in connection with your working relationship with us and in order to comply with Teladoc’s legal obligations. We use, and may disclose to third parties who assist us with these functions, Personal Information for the following purposes:

Recruitment, interviewing, and vetting of candidates for employment

Background checks for employment and client engagement services

Onboarding and decisions about continued employment or engagement

Managing and documenting your employment, attendance, and job performance

Providing you with equipment, training, and support to carry out your duties and responsibilities

Payroll and other compensation

Administering and managing compensation and benefits

Organization management and administration, including staffing management, financial planning, internal audits, and other administration.

Administration of absences in accordance with company and statutory leave programs,

Traveling and expense reimbursement

Responding to employment verification inquiries

Communicating with you. This may include facilitating communications to and between employees and contractors, and communications with other bodies (e.g., regulatory authorities). This also includes use of your photograph on internal methods of communication including email communications, ID cards, and through other global employee development activities such as on the Teladoc Intranet, during town hall meetings, and department meetings.

External marketing activities, including marketing photos, brochures, website content, videos, social media posts, and other related marketing activities.

Complying with legal obligations, including responding to requests from government agencies

Reporting to appropriate government entities, including tax authorities and other governmental and regulatory agencies

Ensuring network and information security, including preventing unauthorized access to our computer and electronic communications systems and physical locations

Administering our applications, software, and systems

Preventing fraud, responding to legal process, and complying with federal, state, and local laws, as well as regulatory requirements

Statistical, research, and analytical purposes to understand and improve worker satisfaction, improve products & services, and performance as necessary

For any other purpose with your consent

Teladoc is a global company, with offices located throughout the world. As a result, your Personal Information may be transferred to other Teladoc offices for the purposes identified above. Any such transfer shall take place only in accordance with and as permitted by the law of your jurisdiction, but please be aware that the laws and practices relating to the protection of Personal Information may be different. Regardless, we shall apply the provisions of this Notice to your Personal Information wherever it is located. Teladoc may use third parties, for purposes described above, that reside outside of your jurisdiction.

The length of time we retain your Personal Information depends on the status of our relationship with you and the requirements of applicable law. We will retain your Personal Information for as long as your employment with us lasts and for a certain period after your employment with us has ended. To determine that period, we take into account our legal and regulatory obligations (such as financial, equal opportunity, and antidiscrimination reporting obligations) and for the statutory periods necessary to resolve disputes, make and defend legal claims, conduct audits, and/or enforce our agreements.

If you have any questions about our collection or use of your Personal Information, please contact the Privacy Officer at or contact your HR Representative.

We may periodically modify this Privacy Notice and promptly will provide such updates to you via email, posting it on a Teladoc Intranet site, or by otherwise distributing this to you as part of updates to our policies and procedures.

IT Service Manager II (Incident & Problem Management) page is loaded IT Service Manager II (Incident & Problem Management) Apply locations Remote - Argentina time type Full time posted on Posted 9 Days Ago job requisition id JR18850

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

We seek a detail-oriented IT Service Manager II to oversee our Incident & Problem Management processes across the organization. In this role, you will coordinate cross-functional teams to drive complex outage resolutions while maintaining clear communication with stakeholders at all levels. Your analytical mindset will be essential as you lead root cause investigations, implement preventative measures, and continually improve our service delivery through meaningful metrics and standardized processes.

Essential Duties and Responsibilities

• Lead incident management activities, including coordination of service restoration bridges, team triage, and executive communications during critical events

• Drive problem management through post-incident investigations, root cause analysis, and implementation of corrective actions to prevent recurrence of incidents.

• Generate and analyze KPI/KRI reporting to measure service performance, identify trends in recurring incidents, and initiate proactive actions to resolve potential service interruptions.

• Establish and cultivate relationships with stakeholders across the organization, working with cross-functional teams to understand SLAs and develop thorough documentation of operational practices and procedures.

• Partner with technical teams (NOC, product teams, development, SREs, infrastructure) to enhance support processes, assess business impact through severity determination, and maintain sensitivity to customer/stakeholder risk during service incidents.

• Demonstrate technical leadership during major incidents by ensuring all accountabilities are represented and prescribed actions are taken according to established protocols.

• Support continuous improvement initiatives by standardizing processes, implementing best practices, and enhancing first-line support capabilities through training and knowledge transfer.

Shift details

• Monday to Friday 09:00 am to 06:00 pm (Argentina Time)

• On-call rotation participation

Required Qualifications

• Demonstrated experience managing enterprise-level major incidents across multiple IT disciplines, including coordinating technical bridges to ensure timely resolutions.

• Technical analysis experience with applications or infrastructure, including interpreting logs, alerts, and monitoring tools.

• Working knowledge of IT infrastructure components (servers, storage, networking, security) and ITIL service management processes.

• Proven experience with Enterprise Service Management platforms such as ServiceNow, JIRA, or equivalent ticketing systems.

• Experience gathering and analyzing incident metrics and crafting executive-level status updates.

• Experience working in business-critical environments with high availability requirements, including on-call response.

• Proficiency with Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook).

• Formal problem management experience, including trend analysis and preventative action implementation.

• Experience in vendor governance within a managed services environment.

• ITIL certification or formal ITSM training.

No

#LI-Remote

#LI-FU1

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey. Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Our mission is to e mpower all people everywhere to live their healthiest lives.

NOTICE OF PRIVACY PRACTICES FOR US EMPLOYEES' PERSONAL INFORMATION

Effective:11/1/2021

Teladoc respects your privacy and is committed to maintaining the confidentiality and security of your Personal Information. In furtherance of your employment relationship with Teladoc, we collect Personal Information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (“CCPA”). For purposes of this Notice, Personal Information is defined as: any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any Applicable Law treats as Personal Information.

The purpose of this Notice of Privacy Practices for US Employees’ Personal Information (“Notice”) is to provide notification to potential, former, and current full-time and part-time employees, volunteers, contractors, and interns (collectively referred to throughout this Notice as “you”, “your”, “their”, or “Employees”) as to how Teladoc Health, Inc. uses and discloses your Personal Information. For the purposes of this Notice, “Employee” also refers to consultants and contractors engaged by Teladoc, even though they are not otherwise employees.

It is important that you read and understand this Privacy Notice. If you have questions or do not understand it fully, please seek additional information by contacting the Privacy Officer at or by contacting your HR Representative.

This Privacy Notice is not a contract and does not create any contract of employment or other rights or obligations.

Teladoc Health, Inc. is made up of different legal entities, including U.S. and international subsidiaries listed in Teladoc Health Subsidiaries and Affiliates. When we mention “Teladoc”, “we”, “us” or “our” in this Notice, we are referring to the relevant legal entity of Teladoc Health, Inc. that is responsible for processing your Personal Information as your employer. This Notice applies to how Teladoc collects and uses your Personal Information as part of your employment relationship with Teladoc.

To the extent that you use any of Teladoc’s suite of medical services, such as telehealth, chronic condition management, or expert medical services, or Teladoc’s websites, this Notice does not apply to the information that is collected during your use of those services. To avoid doubt, the information collected during your use of those services, if any, will not be accessed or used for employment purposes. See the Privacy Notice that is applicable for the services you are using in order to understand what Personal Information is collected and processed by Teladoc during the course of your use of those services.

We may collect the following categories of Personal Information about you:

Category | Examples

Identifiers : Real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, telephone numbers, date of birth, other similar identifiers.

Categories of Personal Information described in Section 1798.80(e) of the California Civil Code: Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, financial information, medical information, health insurance information.

Characteristics of protected classifications under California or federal law: Age, race, national origin, citizenship, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran, or military status.

Biometric information : Fingerprint, voice recording.

Internet or other electronic network activity information: Your access to and use of Teladoc’s communication systems, applications, and software including your access to and modification of the information contained therein (e.g. corporate, client, and member information). This includes your Teladoc email account, and applies whether you access such information, systems, applications, software, and communication systems through company issued equipment or your personal device. User logs and access control related information, including physical access to Teladoc’s premises. CCTV footage and other information obtained through electronic means such as swipe card records. Location information, including through GPS tracking technology on Teladoc-owned devices (e.g., laptops to locate and/or wipe lost or stolen laptops), or other devices owned by you which you use in connection with your employment with Teladoc. Browsing history, search history, and information regarding interaction with an Internet website, application, or advertisements on Teladoc-provided devices.

Geographic data : GPS tracking on Teladoc-provided devices as well as through swipe card records.

Audio, electronic, visual, thermal, olfactory, or similar information : Photograph, temperature, CCTV footage, voice recording.

Professional or employment-related information : Title(s), position description(s), working location(s), years of service, salary, work hours, vacation and absences; copy of driving license (if relevant for your position); copy of passport or identity card, and information related to immigration and right-to-work (e.g., work permit / visa application information); travelling and travel expenses data; termination date and reason for termination. CV/resume details, employment history, and any information you provide to us on an application and during interviews, as well as information we gather from reference persons whose contact details you have provided to us, written or verbally, and background check reports.

Information required for payroll purposes (e.g., bank account details, tax information); Information related to benefit entitlements and schemes such as insurance and stock options, e.g., details of participation and contributions made. Benefits information, compensation information. Emergency contact information, and names of dependents.

Performance related information (e.g., assessments of your performance, objectives and goals, feedback, and tests results); information relating to misconduct, investigations, and disciplinary actions; attendance; qualifications and personal development information, and competence assessments; learning and development records, certificates, licenses, and vocational records; records of career and succession planning; ongoing background check reports and security data.

Education information : Degrees, schools attended, certificates, licenses, spoken languages, vocational records, and professional qualifications.

Inferences : Inferences drawn from any of the above types of information that may reflect your characteristics, behavior, intelligence, abilities, and aptitudes related to the purposes outlined in Section 4 below.

Personal Information that you provide directly to us either verbally or in writing

As an employer, Teladoc collects, uses and discloses your Personal Information in connection with your working relationship with us and in order to comply with Teladoc’s legal obligations. We use, and may disclose to third parties who assist us with these functions, Personal Information for the following purposes:

Recruitment, interviewing, and vetting of candidates for employment

Background checks for employment and client engagement services

Onboarding and decisions about continued employment or engagement

Managing and documenting your employment, attendance, and job performance

Providing you with equipment, training, and support to carry out your duties and responsibilities

Payroll and other compensation

Administering and managing compensation and benefits

Organization management and administration, including staffing management, financial planning, internal audits, and other administration.

Administration of absences in accordance with company and statutory leave programs,

Traveling and expense reimbursement

Responding to employment verification inquiries

Communicating with you. This may include facilitating communications to and between employees and contractors, and communications with other bodies (e.g., regulatory authorities). This also includes use of your photograph on internal methods of communication including email communications, ID cards, and through other global employee development activities such as on the Teladoc Intranet, during town hall meetings, and department meetings.

External marketing activities, including marketing photos, brochures, website content, videos, social media posts, and other related marketing activities.

Complying with legal obligations, including responding to requests from government agencies

Reporting to appropriate government entities, including tax authorities and other governmental and regulatory agencies

Ensuring network and information security, including preventing unauthorized access to our computer and electronic communications systems and physical locations

Administering our applications, software, and systems

Preventing fraud, responding to legal process, and complying with federal, state, and local laws, as well as regulatory requirements

Statistical, research, and analytical purposes to understand and improve worker satisfaction, improve products & services, and performance as necessary

For any other purpose with your consent

Teladoc is a global company, with offices located throughout the world. As a result, your Personal Information may be transferred to other Teladoc offices for the purposes identified above. Any such transfer shall take place only in accordance with and as permitted by the law of your jurisdiction, but please be aware that the laws and practices relating to the protection of Personal Information may be different. Regardless, we shall apply the provisions of this Notice to your Personal Information wherever it is located. Teladoc may use third parties, for purposes described above, that reside outside of your jurisdiction.

The length of time we retain your Personal Information depends on the status of our relationship with you and the requirements of applicable law. We will retain your Personal Information for as long as your employment with us lasts and for a certain period after your employment with us has ended. To determine that period, we take into account our legal and regulatory obligations (such as financial, equal opportunity, and antidiscrimination reporting obligations) and for the statutory periods necessary to resolve disputes, make and defend legal claims, conduct audits, and/or enforce our agreements.

If you have any questions about our collection or use of your Personal Information, please contact the Privacy Officer at or contact your HR Representative.

We may periodically modify this Privacy Notice and promptly will provide such updates to you via email, posting it on a Teladoc Intranet site, or by otherwise distributing this to you as part of updates to our policies and procedures.

IT Service Manager II (Incident & Problem Management) page is loadedIT Service Manager II (Incident & Problem Management) Apply locations Remote - Argentina time type Full time posted on Posted 9 Days Ago job requisition id JR18850

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

We seek a detail-oriented IT Service Manager II to oversee our Incident & Problem Management processes across the organization. In this role, you will coordinate cross-functional teams to drive complex outage resolutions while maintaining clear communication with stakeholders at all levels. Your analytical mindset will be essential as you lead root cause investigations, implement preventative measures, and continually improve our service delivery through meaningful metrics and standardized processes.

Essential Duties and Responsibilities

• Lead incident management activities, including coordination of service restoration bridges, team triage, and executive communications during critical events

• Drive problem management through post-incident investigations, root cause analysis, and implementation of corrective actions to prevent recurrence of incidents.

• Generate and analyze KPI/KRI reporting to measure service performance, identify trends in recurring incidents, and initiate proactive actions to resolve potential service interruptions.

• Establish and cultivate relationships with stakeholders across the organization, working with cross-functional teams to understand SLAs and develop thorough documentation of operational practices and procedures.

• Partner with technical teams (NOC, product teams, development, SREs, infrastructure) to enhance support processes, assess business impact through severity determination, and maintain sensitivity to customer/stakeholder risk during service incidents.

• Demonstrate technical leadership during major incidents by ensuring all accountabilities are represented and prescribed actions are taken according to established protocols.

• Support continuous improvement initiatives by standardizing processes, implementing best practices, and enhancing first-line support capabilities through training and knowledge transfer.

Shift details

• Monday to Friday 09:00 am to 06:00 pm (Argentina Time)

• On-call rotation participation

Required Qualifications

• Demonstrated experience managing enterprise-level major incidents across multiple IT disciplines, including coordinating technical bridges to ensure timely resolutions.

• Technical analysis experience with applications or infrastructure, including interpreting logs, alerts, and monitoring tools.

• Working knowledge of IT infrastructure components (servers, storage, networking, security) and ITIL service management processes.

• Proven experience with Enterprise Service Management platforms such as ServiceNow, JIRA, or equivalent ticketing systems.

• Experience gathering and analyzing incident metrics and crafting executive-level status updates.

• Experience working in business-critical environments with high availability requirements, including on-call response.

• Proficiency with Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook).

• Formal problem management experience, including trend analysis and preventative action implementation.

• Experience in vendor governance within a managed services environment.

• ITIL certification or formal ITSM training.

No

#LI-Remote

#LI-FU1

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Our mission is to e mpower all people everywhere to live their healthiest lives.