30 Ofertas de Technical Lead en Buenos Aires

Company Description:

We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work!

Project - the aim you'll have

We are currently looking for a skilled Technical Lead to become a member of our dynamic team and work closely with one of our inspiring US clients!

Our client is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud.

Expectations - the experience you need

• 8+ years of software engineering experience
• 4+ years in a leadership role
• Strong experience withPython, Vue, PHP and AWS
• Experience working in a high-growth startup or scale-up environment
• Ability to balance speed and quality in a fast-moving environment
• Strong communication and project management skills
• Experience in the PropTech, FinTech, or marketplace domain (Nice to have)

Position – how you’ll contribute

• Lead, mentor, and manage a team of software engineers
• Drive engineering projects from concept to delivery, ensuring code quality, scalability, and performance
• Collaborate cross-functionally with Product, Design, and GTM to plan, prioritize, and execute on our roadmap
• Establish engineering best practices and promote a culture of technical excellence
• Balance hands-on technical contributions with people management
• Help shape our engineering processes and tools as we scale

Our offer – professional development, personal growth

• Educational resources
• Flexible schedule and work from anywhere
• Referral Program
• Supportive and chill atmosphere

We are accepting applications from LATAM countries

Position at: Software Mind Latam

#LI-DNI

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:MST Technical Planning & Coordination Lead - EY Global Delivery ServiceLocation: CABAOther locations: Primary Location.

Location: Fully-Remote (Work from Home), 9 AM - 11 AM & 3 PM - 5 PM EST (Part-time, Flexible) - 7 days/weekRole Overview:Our client is seeking an experienced and highly organized Technical Support Lead to create, implement, and manage a scalable support system that will.

Itti

Java Technical LeadThis is a full-time role for a Java Technical Lead at itti located in ARG / PAR / COL. The Technical Lead will be responsible for leading software development projects, implementing Microservices architecture, programming, and applying design patterns.

EY

Senior EngineerRank: Assistant DirectorFueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product.

Our Corporate & Investment Bank relies on innovators like you to lead software development efforts. We have a multi-year program to dramatically expand our business in Latin America and deliver real-time, 24/7 payments technology solutions that enable us to be number one in.

Web:

AgileEngine

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple.

Dicsys

Zyte

About Us:At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 250 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they.

DXC Technology

Our DXC account teams advise, create, orchestrate, and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights, and experience to.

Tether Operations Limited

Overview:Join Tether and Shape the Future of Digital FinanceAt Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly.

Betsson AB

Technical Compliance Manager (Only I-Gaming)We’re looking for a Technical Compliance Manager to lead our technical regulatory efforts across LATAM and other key markets.In this strategic role, you’ll ensure our platforms, providers, and certifications meet all.

Join to apply for the Technical Implementations Manager - LAC role at Paymentology3 days ago Be among the first 25 applicantsJoin to apply for the Technical Implementations Manager - LAC role at PaymentologyAt Paymentology , we’re redefining what’s possible in the.

Join to apply for the Field Technical Support role at Hewlett Packard EnterpriseJoin to apply for the Field Technical Support role at Hewlett Packard EnterpriseGet AI-powered advice on this job and more exclusive features.This role has been designed as ‘Hybrid’ with.

FullStack Labs

Technical Product Owner - Remote - Latin AmericaJoin to apply for the Technical Product Owner - Remote - Latin America role at FullStack LabsTechnical Product Owner - Remote - Latin America1 day ago Be among the first 25 applicantsJoin to apply for the Technical.

American Bankers Insurance Company of Florida

Technical Manager – API & Integration Platforms page is loadedTechnical Manager – API & Integration PlatformsApply locations Buenos Aires (Butty) time type Full time posted on Posted 30+ Days Ago job requisition id R- Job Title: Senior Technical Manager – API &.

Location: Fully Remote (Work from Home), 11 AM – 7 PM ESTClient: Our client provides a cloud-based communication platform designed to help businesses improve their outreach and customer service operations. They are looking for a motivated and personable Technical.

Location: Fully Remote (Work from Home), 11 AM – 7 PM ESTClient: Our client provides a cloud-based communication platform designed to help businesses improve their outreach and customer service operations. They are looking for a motivated and personable Technical.

Overview

Customer Care Technical Lead (CCTL) acts as a liaison between the customer and technical support services, navigating complex situations, advocating for the customer, and ensuring clear communication on operational, technical, and quality matters while providing timely recommendations. Responsibilities include analyzing product updates and alerts, offering technical guidance for upgrades, and supporting outage management during emergencies. Additionally, you will maintain customer network information and collaborate with the Customer Care Manager (CCaM) to ensure customer satisfaction and proactively monitor network health. You will stay informed about new product introductions, rollouts, and tendering negotiations. Your role involves contributing strategic insights to enhance customer support around products and processes, often leading taskforces as a subject matter expert. This includes developing innovative solutions, defining processes, and influencing strategic decisions, thereby solidifying your position as a recognized authority and leader in the field. You may also lead teams and projects, managing staff and allocating resources. This role requires working during business hours or as needed during an Emergency/Critical incident.

• Represents the Technical Support Service in front of customer, managing difficult situations and conflict resolutions.
• Lead Software Upgrade Strategy & Planning.
• Provides analysis of product release notes and alerts to the customer.
• Lead complex Case Handling analysis & troubleshooting when required.
• Be the Technical customer voice and advisor.
• Provides technical guidance for upgrades / retrofits, if within the scope of Care portfolio.
• Analyze solution compatibility matrix and recommend actions during SW lifecycle.
• Ensures disaster recovery restoration process in place for the installed base, when applicable.

• Bachelor's degree in Telecommunications, Computer Science, Engineering, or a related field is required, with an advanced degree preferred and 8 years of expertise in the Core network domain for mobile telecommunications, specializing in the design, deployment, integration, troubleshooting and performance optimization of 3G/4G/5G networks and IP connectivity.
• Comprehensive knowledge of Core Network functions such as IMS VoX, SDM, MSS & MGW, CS Core, PCRF, as well as Packet Core 4G/5G, DRA&DNS, Cloud Infra, Open stack, Open shift, NCS.
• A strong understanding of 3GPP standards, network architecture, protocols, and call flows, including TCP/IP, routing/switching, telecom/IT network security, network management, DNS, Radius, LDAP, MAP, Diameter Policy Control and Charging, Unix and Linux platforms, virtualization, and public/telco cloud is required.
• Proficiency in network management and monitoring tools is essential. Experience with cloud-native technologies, VNF/CNF, microservices, containers, and virtualization technologies such as Docker, Kubernetes (K8s). The candidate should be experienced with Linux and Windows operating systems, including scripting languages like shell and Python, and possess knowledge of DevOps and CI/CD methodologies.
• Experience in providing customer support, utilizing helpdesk tools (e.g., Salesforce) and processes to manage incidents and resolve customer issues is required and participation in a 24/7 on-call support rotation to ensure timely resolution of critical issues.
• Strong leadership and interpersonal skills, are essential.
• The candidate should have experience managing escalations across cross-functional teams and coordinating resources to resolve issues.
• Excellent written and spoken English and Spanish communication skills are required, with the ability to convey complex technical ideas in writing, presentations, and face-to-face meetings.
• Knowledge of project management principles and methodologies, as well as an understanding of customer service concepts, tools, and processes, is necessary.
• Proficiency in various Microsoft Office apps.

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

The Stensul Marketing Creation Platform reduces marketing asset creation time by up to 90% to help teams focus on improving campaign performance. With Stensul, teams launch campaigns faster by streamlining the collaboration process and simplifying creation for all marketers so they can create marketing assets that drive results. Stensul integrates with all leading ESPs/MAPs, including Marketo, Oracle Eloqua, Adobe Campaign, and Salesforce Marketing Cloud, as well as project management platforms, image libraries, live content, link tracking, and messaging platforms. Top brands that trust Stensul to solve their most demanding email problems include AAA, Demandbase, Equifax, Flywire, Greenhouse, Morgan Stanley, and Yahoo. Stensul was named Deloitte Fast 500 three years in a row and backed by top-tier venture capital firms.

• Facilitate, lead, document and communicate architectural and technical discussions and decisions in the team, assessing risks and tradeoffs, and making sure all voices are heard, while favoring consent over consensus.
• Ensure technical principles, technical direction, policies (secure SDLC, data privacy, secrets management), processes (e.g. RCAs, Post-mortems, SOC2) and best practices are positively adopted and continuously improved by the whole team. Be hands-on and lead by example.
• Develop and promote a high-quality, technical sustainability-focused and continuous learning culture, along with cross-learning spaces and meetups.
• Develop a strong sense of ownership from idea to production, maturing and maintenance in the team.
• Have accountability for continuous system availability, avoiding critical situations, and working side by side with the team when they occur.
• Stay up to date with new technologies and tools, fostering experimentation and innovation with responsibility within the team.
• Contribute to a healthy environment and constantly improve team's engagement, contributing to team's growth by providing technical guidance and mentorship.
• Integrate and actively collaborate with other TLs (from other stream-aligned teams, platform teams, SRE team), seeking to exchange and discuss ideas, proposals, and learnings aimed at improving the Engineering area as a whole.
• Coordinate high or cross-impact deployments of their team across teams, ensuring clear communication of their impact.
• Collaborate with the team's Engineering Manager to adequately staff and expand the capacity of the team on both hiring and training initiatives.
• Anticipate and proactively communicate blockers, delays and cost ballooning of the work to the appropriate stakeholders in a timely manner.
• Communicate with empathy to both technical and non-technical roles, and influences through clarity, enabling alignment across multiple teams.
• Having the flexibility to adapt to the business context with a constructive and positive attitude.

• Open to hire in our Buenos Aires offices, or to work remotely.
• 5+ years of technical leadership in software development teams, solving complex problems that demand the best performance.
• 12+ years of experience shipping high quality software.
• Solid knowledge of programming languages and paradigms, software and data modeling architecture and quality.
• Strong sense of empathy toward our product users, committed both to the quality of our products and to user satisfaction.
• Experience balancing perfection and pragmatism, as well as delivering iterative solutions that avoid overengineering.
• Advanced oral and written English skills.
• Strong communication skills. Proactively work and communicate with multiple areas in the company as well as directly with customers when the situation demands.
• Candid, transparent and honest.
• Trust in your team and ability to effectively delegate work.
• Always willing to help and learn from others and by yourself.
• Have a good balance of determination, autonomy and collaboration.
• Know how to work in an agile and collaborative environment, and contribute to its improvement by ensuring we learn together.
• Strong interest and self driven understanding of our users, our customers, our market, and our product to challenge and co-create ideas and initiatives.

• Knowledge of HTML5/CSS3 web application development.
• Knowledge of relational and document oriented databases (MySQL, MongoDB).
• Knowledge of web architectures, services and APIs concepts.
• Excellent OOP knowledge.
• Experience with version control (git).
• Experience with Typescript and/or other type checking technologies.
• Experience with API design.
• Proficiency on quality practices such as unit test implementation, integration/contract testing, e2e, backend and frontend performance/load testing, CI quality gates, etc.
• Strong technical documentation and communication skills (e.g. UML).
• Proficiency on AI assisted software development workflows.
• Experience with monitoring tools and metrics (Sentry, New Relic, Datadog, Kibana).
• Experience with bug tracking tools like Jira, Redmine, Bugzilla, etc.

• Experience with iterative and incremental development cycles.
• Experience with PHP frameworks (Laravel, Zend, Symfony).
• Experience with complex, high-performance and high-availability apps.
• Experience with container technologies (Docker, Kubernetes).
• Experience with functional programming.
• Experience with end-to-end tests.
• Experience with/Knowledge of engineering prompting, MCPs and Agents.
• Experience in complex refactoring of flagship products.
• A great sense of humor (we sure do!).

• A competitive compensation package that includes equity.
• Company laptop and phone reimbursement.
• Lots of room to own the role and implement new technologies that fuel automation of daily work
• Flexible time off policy to balance your work and life in a way that suits you best
• Being a part of an amazing, inclusive team that lives by our shared values and is committed to building the next phase of Stensul

Create a Job Alert

Interested in building your career at Stensul? Get future opportunities sent straight to your email.

*

First Name *

Last Name *

Email *

Phone

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

What are your preferred pronouns?

What are your compensation requirements? *

Overview

We are seeking a Hypercare Specialist with hands-on experience supporting customers during critical phases of customer onboarding, post-deployment stabilization, and AI rollout cycles. In this role, you will operate at the intersection of support, engineering, customer success and product, working closely with cross-functional teams to ensure a seamless and high-quality experience for early adopters and enterprise clients.

We are seeking a Hypercare Specialist with hands-on experience supporting customers during critical phases of customer onboarding, post-deployment stabilization, and AI rollout cycles. In this role, you will operate at the intersection of support, engineering, customer success and product, working closely with cross-functional teams to ensure a seamless and high-quality experience for early adopters and enterprise clients.

• Act as the technical front line during hypercare periods , ensuring timely triage, resolution, and communication of issues raised by customer
• Help in resolving customer queries raised via different support channels using AI first approach and human escalated complex tickets
• Participating in daily, weekly and monthly calls with client to ensure smooth onboarding of the platform
• Setting up measurable KPIs around clients satisfaction and platform onboarding
• Setting up weekly KPI cadence calls and sharing updates with the client about the prioritisation process. Help in triaging and resolving critical BUGS, features and custom request reported by customers
• Coordinate with different cross-functional teams to ensure timely closure on issues reported by clients. Highlighting trends and pain points highlighted by the client and roll out a prioritisation plan
• The hypercare specialist needs to ensure that all the prerequisites are checked before starting hypercare and flag any requirements before kick-starting hypercare
• Investigate and resolve issues using APIs , Postman , Datadog , native logs , Cursor , and internal tooling.
• Contribute to and manage hypercare sprints , including prioritization, planning, and stakeholder updates.
• Analyze and debug Typescript and Python code, GoLang, SQL queries, and system integrations to support fast issue resolution.
• Create clear technical documentation, RCA reports, and knowledge base articles to scale learning and reduce repeat incidents.
• Advocate for continuous improvement of prioritisation and Agent AI performance based on hypercare insights and user feedback.

• Master’s or Bachelor’s degree in Computer Science or related field/equivalent practical experience
• Good logical thinking and problem solving mindset
• Proficiency in Typescript , Python ,SQL,GoLang for debugging, investigation, and lightweight patching.
• Strong knowledge of API ecosystems , including hands-on experience with Postman , API specs , and payload validation.
• Experience with Datadog , native logging tools, and debugging across distributed systems.
• Familiarity with Cursor or similar investigation tools for live or near-real-time monitoring.
• Comfortable with GitHub workflows , including branching, PR reviews, and GitHub best practices.
• Strong testing mindset , with experience in writing and executing test cases and verifying hotfixes in production-like environments.
• Experience in sprint management , stakeholder communication, and working cross-functionally with engineering and product teams.

• Prior experience supporting or working on Agentic AI systems , LLMs, or AI copilots.
• Familiarity with CI/CD workflows and build tools.
• Exposure to customer support systems and experience collaborating with support/customer success teams.
• Ability to generate actionable insights from logs and telemetry data.

• A high-impact role working directly on critical AI rollouts and enterprise customer experiences.
• The opportunity to shape hypercare frameworks and best practices in a fast-scaling AI environment.
• Work with a team of engineers, PMs, and AI specialists at the forefront of support automation.
• Competitive compensation, a collaborative team culture, and continuous learning opportunities.

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

• Mid-Senior level

• Full-time

• Information Technology

• Software Development
• IT Services and IT Consulting
• IT System Custom Software Development

DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

We are seeking a Hypercare Specialist with hands-on experience supporting customers during critical phases of customer onboarding, post-deployment stabilization, and AI rollout cycles. In this role, you will operate at the intersection of support, engineering, customer success and product, working closely with cross-functional teams to ensure a seamless and high-quality experience for early adopters and enterprise clients.

You should bring a strong technical foundation in Typescript, Python, SQL, and API testing , and a deep understanding of observability, code best practices , and sprint delivery. You’ll actively investigate and troubleshoot issues, drive resolutions, and ensure accountability across functions during hypercare sprints.

• Act as the technical front line during hypercare periods , ensuring timely triage, resolution, and communication of issues raised by customer
• Help in resolving customer queries raised via different support channels using AI first approach and human escalated complex tickets
• Participating in daily, weekly and monthly calls with client to ensure smooth onboarding of the platform
• Setting up measurable KPIs around clients satisfaction and platform onboarding
• Setting up weekly KPI cadence calls and sharing updates with the client about the prioritisation process. Help in triaging and resolving critical BUGS, features and custom request reported by customers
• Coordinate with different cross-functional teams to ensure timely closure on issues reported by clients. Highlighting trends and pain points highlighted by the client and roll out a prioritisation plan
• The hypercare specialist needs to ensure that all the prerequisites are checked before starting hypercare and flag any requirements before kick-starting hypercare
• Investigate and resolve issues using APIs , Postman , Datadog , native logs , Cursor , and internal tooling.
• Contribute to and manage hypercare sprints , including prioritization, planning, and stakeholder updates.
• Analyze and debug Typescript and Python code, GoLang, SQL queries, and system integrations to support fast issue resolution.
• Create clear technical documentation, RCA reports, and knowledge base articles to scale learning and reduce repeat incidents.
• Advocate for continuous improvement of prioritisation and Agent AI performance based on hypercare insights and user feedback.
  
  

• Master’s or Bachelor's degree in Computer Science or related field/equivalent practical experience
• Good logical thinking and problem solving mindset
• Proficiency in Typescript , Python ,SQL,GoLang for debugging, investigation, and lightweight patching.
• Strong knowledge of API ecosystems , including hands-on experience with Postman , API specs , and payload validation.
• Experience with Datadog , native logging tools, and debugging across distributed systems.
• Familiarity with Cursor or similar investigation tools for live or near-real-time monitoring.
• Comfortable with GitHub workflows , including branching, PR reviews, and GitHub best practices.
• Strong testing mindset , with experience in writing and executing test cases and verifying hotfixes in production-like environments.
• Experience in sprint management , stakeholder communication, and working cross-functionally with engineering and product teams.
  
  

• Prior experience supporting or working on Agentic AI systems , LLMs, or AI copilots.
• Familiarity with CI/CD workflows and build tools.
• Exposure to customer support systems and experience collaborating with support/customer success teams.
• Ability to generate actionable insights from logs and telemetry data.
  
  

• A high-impact role working directly on critical AI rollouts and enterprise customer experiences.
• The opportunity to shape hypercare frameworks and best practices in a fast-scaling AI environment.
• Work with a team of engineers, PMs, and AI specialists at the forefront of support automation.
• Competitive compensation, a collaborative team culture, and continuous learning opportunities.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

That is DevRev!

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers.Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

We are seeking a Hypercare Specialist with hands-on experience supporting customers during critical phases of customer onboarding, post-deployment stabilization, and AI rollout cycles. In this role, you will operate at the intersection of support, engineering, customer success and product, working closely with cross-functional teams to ensure a seamless and high-quality experience for early adopters and enterprise clients.

You should bring a strong technical foundation in Typescript, Python, SQL, and API testing , and a deep understanding of observability, code best practices , and sprint delivery. You’ll actively investigate and troubleshoot issues, drive resolutions, and ensure accountability across functions during hypercare sprints.

• Act as the technical front line during hypercare periods , ensuring timely triage, resolution, and communication of issues raised by customer
• Help in resolving customer queries raised via different support channels using AI first approach and human escalated complex tickets
• Participating in daily, weekly and monthly calls with client to ensure smooth onboarding of the platform
• Setting up measurable KPIs around clients satisfaction and platform onboarding
• Setting up weekly KPI cadence calls and sharing updates with the client about the prioritisation process. Help in triaging and resolving critical BUGS, features and custom request reported by customers
• Coordinate with different cross-functional teams to ensure timely closure on issues reported by clients. Highlighting trends and pain points highlighted by the client and roll out a prioritisation plan
• The hypercare specialist needs to ensure that all the prerequisites are checked before starting hypercare and flag any requirements before kick-starting hypercare
• Investigate and resolve issues using APIs , Postman , Datadog , native logs , Cursor , and internal tooling.
• Contribute to and manage hypercare sprints , including prioritization, planning, and stakeholder updates.
• Analyze and debug Typescript and Python code, GoLang, SQL queries, and system integrations to support fast issue resolution.
• Create clear technical documentation, RCA reports, and knowledge base articles to scale learning and reduce repeat incidents.
• Advocate for continuous improvement of prioritisation and Agent AI performance based on hypercare insights and user feedback.
  
  

• Master’s or Bachelor's degree in Computer Science or related field/equivalent practical experience
• Good logical thinking and problem solving mindset
• Proficiency in Typescript , Python ,SQL,GoLang for debugging, investigation, and lightweight patching.
• Strong knowledge of API ecosystems , including hands-on experience with Postman , API specs , and payload validation.
• Experience with Datadog , native logging tools, and debugging across distributed systems.
• Familiarity with Cursor or similar investigation tools for live or near-real-time monitoring.
• Comfortable with GitHub workflows , including branching, PR reviews, and GitHub best practices.
• Strong testing mindset , with experience in writing and executing test cases and verifying hotfixes in production-like environments.
• Experience in sprint management , stakeholder communication, and working cross-functionally with engineering and product teams.
  
  

• Prior experience supporting or working on Agentic AI systems , LLMs, or AI copilots.
• Familiarity with CI/CD workflows and build tools.
• Exposure to customer support systems and experience collaborating with support/customer success teams.
• Ability to generate actionable insights from logs and telemetry data.
  
  

• A high-impact role working directly on critical AI rollouts and enterprise customer experiences.
• The opportunity to shape hypercare frameworks and best practices in a fast-scaling AI environment.
• Work with a team of engineers, PMs, and AI specialists at the forefront of support automation.
• Competitive compensation, a collaborative team culture, and continuous learning opportunities.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

That is DevRev!

Create a Job Alert

Interested in building your career at DevRev? Get future opportunities sent straight to your email.

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Our Corporate & Investment Bank relies on innovators like you to lead software development efforts. We have a multi-year program to dramatically expand our business in Latin America and deliver real-time, 24/7 payments technology solutions that enable us to be number one in all of the markets that we serve. To this end, we are seeking technologists to drive this expansion and deploy our global platforms across Latin America. We are making significant investments to achieve the goals of enabling the bank to deploy technology, provide strategic advice, raise capital, manage risk, and extend liquidity across Latin America just as we do in markets spanning over 100 countries around the world.Employer Description J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business serves clients in a first class way and drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength. We place high value on the thought leadership and diverse talents they bring to our global workforce for these capabilities are directly linked to our success. We are an equal opportunity employer and who promotes diversity and inclusion as fundamental to our culture. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.Success Criteria

• Delivery of new products and major enhancements on time and within budget
• Deployment of global platforms adapted to the local markets in Latin America
• Building technology teams that progressively grow in the practice of agile development
• Greater automation of business processes and operational efficiency
• Empowered sales, client onboarding, client services and operations organizations
• Creating scalable, resilient, highly available, performant systems that run 24/7
• Enabling the ability to upgrade software components without existing business disruption
• Developing software that is compliant with technology lifecycle management demands
• Producing software that withstands scrutiny of security reviews and risk assessments
• Platform execution that consistently meets client and market service level agreements
• Seamless interlock, engagement and collaboration with global development teams
• Automation of Dev/Ops, testing, continuous integration and deployment

General Tasks & Responsibilities

• Foster a culture of technical excellence across the regional teams in LATAM
• Establish a Dev/Ops, agile development practice and organization structure for development teams enabling federated collaborative engagement with global teams
• Ensure all development produces scalable, resilient, fault tolerant, high quality software
• Create and publish design patterns to guide development efforts across the region
• Interlock with technology architecture groups to ensure solutions adhere to risk, architecture, cyber and other relevant firm-wide guidelines
• Work closely with development teams to design system interfaces, APIs, services and adapters required to deploy global platforms in the local LATAM markets
• Develop, capture and report on productivity metrics enabling development teams to continually improve
• Guide the selection of technology services and components for building our solutions
• Promote a strong technology controls agenda to keep software and infrastructure up to date, secure and compliant with firm and market standards
• Evaluate vendor software platforms and services integrated with our solutions
• Identify opportunities to create automation that optimizes developer efficiency
• Represent the LATAM technology organization in external technology forum

Desired Skills

• Fluent in English and Spanish/Portuguese
• Must have a strong technical background, be detail-oriented and well-organized
• Experienced in building agile development teams, mentoring and coaching developers to effect a program of continuous improvement
• Must Possess excellent risk management skills, and the drive to proactively mitigate business and technology risk
• Must demonstrate the ability to effectively communicate verbally and in writing to the team, business partners, vendors and clients
• Must be able to work calmly and effectively in a fast-paced, high-pressure environment while balancing competing priorities
• Must have a "Can do" attitude which can identify problems, take ownership, and provide solutions

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in (Insert LOB and/or Sub LOB), you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Preferred qualifications, capabilities, and skills

• (Insert specific preferred qualifications, capabilities, and skills)

Our team of Technical Engineers provide our global client base with technical support 24x7x365 across various products within the Kalibrate group.

We are the first point of contact for our clients and work to build strong and valued relationships with both our internal stakeholders and our customer user base.

Whilst we act as the first point of contact, we pride ourselves on offering a high technical skillset to resolve Incidents and Service Requests as efficiently as possible however we are also responsible for the escalation of tickets to wider teams where resolution is not forthcoming.

Who we’re looking for

We are looking for an enthusiastic experienced Lead Technical Engineer who possess the ability to work on initiative but who also has a strong team ethic and is excited at the prospect of learning new products and technologies to join our US team.

The successful candidate will have previous experience of working in a similar 3rd line/senior technical service desk role and will have in-depth theoretical and practical knowledge of SQL as well as a good understanding of Microsoft Azure technologies. Strong communication skills with the ability to converse in both technical and non-technical language is paramount alongside great customer service skills.

This role involves leading on technical investigations for Severity 1 issues, Massive Service Outages, and internal escalations from more junior Technical Engineers, along with working in conjunction with other technical teams to resolve issues which require further escalation to technical specialists.

Most importantly we are looking for a passionate and driven individual to join our highly valued and diverse team to help us to continue to provide our high standard of support to our valued clients.

Responsibilities

• Providing Application support for various products across the Kalibrate Group

• Acting as the primary point of contact for clients for technical support related issues both during business hours and as part of the on-call rota in line with SLAs

• Utilising internal ITSM tool to acknowledge and manage new and existing tickets in line with ITIL framework methodologies

• Working in accordance with SLA targets

• Escalating unresolved issues to Infrastructure/Development in accordance with SLAs and OLAs (if required)

• Working with various teams to ensure that clients are transitioned into support after upgrade/onboarding.

• Providing and maintaining high levels of client satisfaction

• Assist in rectifying Problems when a high severity Incident has occurred

• Acting as a technical escalation point for more junior Technical Engineers within the Support team

• Delivering technical training internally to more junior Technical Engineers

• Reviewing, and documenting technical procedure guidance related to technical support

• Attend internal, and external meetings, as a technical representative

• Produce root cause analysis information related to Sev1/MSO issues as needed

• Team leadership responsibilities

Essential

• Strong, demonstratable SQL skills, with experience of working with SQL language itself – both theoretical and practical

• Strong Windows server knowledge

• Previous experience working in a similar client facing role in a software/technology company in a 24/7 operation

• Understanding and working knowledge of the ITIL framework

• High quality communication skills with the ability to adapt communication style to target audience

• Desire and ability to work daytime shifts patterns as required including Public Holidays

  Highly Desirable

• Knowledge and understanding of Microsoft Azure technology, including:

• Azure Container Instances

• Azure SQL Managed Instances

• Cosmos DB

• Azure Iaas/VMs

• ITIL foundation accreditation

• Knowledge of Dev Ops/Agile frameworks

Attributes

· Strong team ethic with a desire to share knowledge and skills

· Accountable and reliable with intense drive and passion

· Ability to quickly learn and understand the various services provided to our Clients

· Eagerness to make a difference and provide services everyone can be proud of

· Possess excellent problem solving, analytical and troubleshooting skills

This is a full time position. The working hours would be late afternoon to evening shift.