38 Ofertas de Customer Success Manager en Buenos Aires

AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.

AppsFlyer is looking for a self-motivated and proactive Customer Success Manager. The ideal candidate believes in personalized service, thrives in cultivating business relationships, and can navigate the mobile ecosystem with ease. This role oversees the lifecycle of customers from onboarding to renewal. As a Customer Success Manager, you’ll join a team of people who are laser-focused on delivering the best experience to AppsFlyer’s customers.

What you’ll do

• Become an in-house expert in AppsFlyer’s product - both business and technical use cases and stay up-to-date on product releases and new features
• Use your understanding of the AppsFlyer product to quickly identify, escalate, and solve complex technical problems
• Build deep business relationships by continually WOW-ing our customers through exceptional support and service
• Provide training and education on our products and new features through demos, webinars, and both virtual and on-site trainings
• Invite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product and R&D teams
• Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and impact on customer outcomes

What you have

• 3+ years of experience in customer success, product management, or mobile analytics at an online advertising company, digital agency, or SaaS platform
• Comfortable analyzing and interpreting large data sets and dealing with reporting discrepancies
• Experience working with multiple accounts across a diverse set of industries, company sizes, and experience levels
• Excellent written and verbal communication skills for technical and non-technical audiences
• You’re a fast learner who is naturally curious and thrives in a fast-paced and dynamic work environment

Bonus points

• Technical background on SDKs, APIs, SQL, Mobile App Analytics, Deep Linking
• Product management sense/familiarity

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO

DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers.Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Job Description

We are looking for a Customer Success Manager to build lasting partnerships with our clients and ensure they realize maximum value from DevRev. You will be a key advisor throughout the customer lifecycle, from onboarding through adoption and optimization, helping organizations transform with the power of conversational AI.

Objectives of this role will include:

• Proactively manage accounts to maximize customer value and drive tangible business growth and ROI for the customer and DevRev.
• Lead customers through onboarding; owning the implementation plan, developing product adoption strategies,and providing technical subject matter expertise and guidance.
• Develop new ways of helping customers increase the usage of our products.
• Enable integration of DevRev with customers’ existing tool stack by utilizing available DevRev snap-ins and identifying specific needs for customizations.
• Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage.
• Provide a consultative approach to helping customers map critical workflows (e.g., mapping before and after process flows).
• Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including: Engineering, Product, Design, Customer Enablement, Revenue, Marketing, etc.
• Conduct data analysis about customers’ usage to share insights, drive decision-making, and prioritize.
• Identify and lead interventions to address risk across customers.
• Learn new tools and work closely with industry-leading AI and generative technologies.

Ideal Candidate Qualifications:

• 3+ years of prior experience in Consulting, Solution Architecture, Customer Success or equivalent history of increasing satisfaction, adoption, and retention.
• Knowledge of software development, technical support, and customer sales and success lifecycle. Technical knowledge of web solutions including APIs and Webhooks. Knowledge of Data analytics (SQL) or similar technical skills are also valued.
• Outstanding communication (written and verbal), with fluency in English.
• Comfort operating in a fast-paced, high-demand, global environment.
• Result oriented work-style, ability to get things done, and a learning mindset.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

That is DevRev!

Buscamos sumar un/a CUSTOMER SUCCESS MANAGER a una empresa de agricultura de precisión.

Si te apasiona el agro, te motiva acompañar a los clientes y creés en el poder de la tecnología aplicada al campo, este desafío es para vos.

Principales responsabilidades:

Gestionar la relación con los clientes a través de onboarding, capacitaciones y asesoramiento continuo en el uso de la plataforma

Analizar la satisfacción de los usuarios y proponer mejoras

Identificar oportunidades de upselling y ventas cruzadas

Implementar acciones para minimizar la rotación de clientes (churn)

Requisitos excluyentes:

Ingeniería Agronómica o carreras afines

Experiencia previa en atención a usuarios o clientes

Experiencia o conocimiento en tecnología aplicada al agro

Manejo de herramientas GIS o mapas

Ingles avanzado

¿Qué te ofrece la empresa?

Un equipo dinámico, desafiante y en pleno crecimiento, donde la tecnología y la relación cercana con el cliente son el centro de todo.

Posición para trabajar de manera híbrida si estas en CABA- GBA o 100% remoto desde cualquier parte del país

Empresa dedicada a la agricultura de precisión

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile Marketing Cloud customers.

You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers.As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events.As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer’s expectations and communications through the resolution of such incidents.

The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to going above and beyonds, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly.

Your Impact

• Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion for Salesforce Marketing Cloud applications.
• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
• Help your Marketing Cloud customers achieve their business goals and outcomes on the Salesforce platform by:
• Coordinating the completion of the Signature Success catalog of services as required for your customer.
• Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
• Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
• Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
• The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.

Minimum Requirements

• +5 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
• Demonstrated expertise of 2+ years within the Salesforce Ecosystem, specifically in Marketing Cloud, including comprehensive knowledge of its product features, capabilities, optimal use cases, and strategic deployment.
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
• Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
• Knowledge of software development process and design methodologies
• Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects
• Available for a flexible schedule, 3 days in-office.

Preferred Requirements

• Knowledge of Salesforce Core products and features, capabilities, best use, and how to deploy are a plus.
• Salesforce Certifications (Marketing Cloud Admin, Marketing Cloud Consultant or similar)
• Knowledge and certifications in Data Cloud and Agentforce.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile Marketing Cloud customers.

You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers.As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events.As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer’s expectations and communications through the resolution of such incidents.

The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to going above and beyonds, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly.

Your Impact

• Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion for Salesforce Marketing Cloud applications.
• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
• Help your Marketing Cloud customers achieve their business goals and outcomes on the Salesforce platform by:
• Coordinating the completion of the Signature Success catalog of services as required for your customer.
• Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
• Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
• Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
• The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.

Minimum Requirements

• +5 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
• Demonstrated expertise of 2+ years within the Salesforce Ecosystem, specifically in Marketing Cloud, including comprehensive knowledge of its product features, capabilities, optimal use cases, and strategic deployment.
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
• Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
• Knowledge of software development process and design methodologies
• Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects
• Available for a flexible schedule, 3 days in-office.

Preferred Requirements

• Knowledge of Salesforce Core products and features, capabilities, best use, and how to deploy are a plus.
• Salesforce Certifications (Marketing Cloud Admin, Marketing Cloud Consultant or similar)
• Knowledge and certifications in Data Cloud and Agentforce.

Join to apply for the Customer Success Manager (Remote) role at Percona

Join to apply for the Customer Success Manager (Remote) role at Percona

Are you ready to make a real impact in a high-growth, open-source technology company? At Percona , we’re the trusted leader in open source database solutions, helping businesses around the world optimize and scale their data environments. As part of our Customer Account Team, you’ll take ownership of a portfolio of customer renewal contracts in a defined territory, to drive success, growth, and long-term partnerships.

We’re looking for a Customer Success Manager who thrives in a fast-paced, collaborative environment. You’ll be supporting customers in Midwest US, managing your own renewal pipeline, uncovering expansion opportunities, negotiating contracts, and working cross-functionally to ensure our customers get maximum value from their Percona partnership.

If you have a strong background in software or tech sales, a passion for building relationships, and a track record of driving account growth through consultative selling - this is your chance to shine. You’ll be surrounded by smart, driven colleagues who support each other, share knowledge, and love what they do.

What You Will Do

• Achieve monthly/quarterly/annual renewal and expansion targets.
• Ability to qualify and negotiate expansion opportunities within existing accounts.
• Analyze customer engagement to form accurate forecasts, and to have complete visibility into the renewal pipeline.
• Identify, clearly communicate, and manage risk throughout the year through proactive touch points, and take the lead in developing resolution strategies.
• Lead and present at regular remote client meetings.
• Work cross-functionally with Customer Success and Delivery teams through the customer lifecycle; including customer touchpoints, account growth, and renewals, providing transparency and accountability.
• Understand a customer’s overall use of Percona’s products and services, whilst driving adoption and success within your assigned customer base.
• Act as an internal advocate between customers and business functions (Sales, Marketing, Product and other teams within Global Services) to ensure the appropriate resources are engaged to address specific obstacles impeding a customer’s adoption.
• Work as a critical part of a broader effort to drive customer engagement, programmatic customer adoption, retention and expansion results.
• Track and share customer feedback to appropriate teams on an ongoing basis.
  
  

• 3 + years of Account Management/Sales/Customer Success experience required, preferably at a subscription-based or open source software company.
• Achievement of retention, growth and profitability targets.
• Understanding of customer health, as well as using data from various systems to present a holistic view of the customer experience.
• Strong understanding of customer success techniques and strategies.
• Excellent English written and verbal communication skills.
• Experience navigating complex work processes, tight timelines, and changing teams.
• Extremely detail oriented, self-motivated and organized.
• Knowledge of Salesforce and other marketing tools.
  
  

• Experience in technology sales and account management within agile, quick growth companies.
• Experience in Open-source software or database specific companies.
• Solution selling mindset and experience.
• Strong relationship building skills and customer-centric focus.
• Consistent track record of exceeding targets.
  
  

• Customer retention.
• Expansion, up-sell/cross-sell.
• Development of customer advocates/references.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Software Development

Referrals increase your chances of interviewing at Percona by 2x

Get notified about new Customer Success Manager jobs in Buenos Aires, Buenos Aires Province, Argentina .

Greater Buenos Aires $2,700.00-$,000.00 1 month ago

Greater Buenos Aires 800.00- 1,300.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

¿Cuáles van a ser tus responsabilidades?

• Gestión de la Relación con el Cliente : Construir relaciones sólidas y de confianza con los clientes, siendo su punto de contacto principal para asegurar el cumplimiento de sus objetivos.
• Retención y Renovación : Diseñar estrategias para evitar la pérdida de clientes, fomentar la lealtad y asegurar renovaciones.
• Identificación de Oportunidades de Venta Cruzada y Upselling : Detectar necesidades adicionales y promover productos o funcionalidades que generen más valor.
• Onboarding y Capacitación : Guiar y capacitar a los clientes en el uso del producto para garantizar una implementación exitosa y eficiente.
• Maximización del Valor del Producto : Ayudar a los clientes a aprovechar al máximo las funcionalidades del producto para alcanzar sus metas comerciales.
• Resolución de Problemas : Actuar como enlace entre los clientes y los equipos internos para resolver desafíos de forma proactiva y eficiente.
• Análisis y Reportes : Analizar datos de uso y proporcionar insights relevantes para optimizar la experiencia del cliente y mejorar el producto.
• Promoción del Éxito del Cliente : Identificar casos de éxito y fomentar el uso estratégico del producto dentro de las organizaciones cliente.
• Estudiante próximo a graduarse y/o graduado de las carreras Publicidad, Diseño Gráfico, Comercialización, Administración de Empresas, RRPP, Marketing y/o afín.
• Experiencia en atención a clientes.
• Conocimiento experiencia de uso de herramientas de Marketing Digital (Google Analytics, Adwords, Ecommerce).
• Experiencia en performance de negocios.
• Utilización de aplicaciones para seguimiento de proyectos e incidentes.
• Ingles Avanzado
• Experiencia en administración de proyectos digitales, experiencia con alguna herramienta de Saas y/o Marketing Automation
• Conocimiento de email & automation marketing.

• Día libre en el mes de tu cumpleaños. Divertite!
• Más días de estudio porque nos importa tu desarrollo personal.
• Compensación por gastos de conectividad.
• FlexTime y Home Office porque confiamos en tu compromiso y responsabilidad con los objetivos.
• Programa emBlueSity para alimentar tu conocimiento.
• Plan de referidos.

Nivel mínimo de educación: Universitario

en emBlue nos gusta la agilidad, la creatividad y aplaudimos el cambio. Somos líderes en cada tarea que emprendemos.

Buscamos ir más allá y nos vinculamos generando conversaciones personales y relevantes. Ese es el espíritu emBluer que nos identifica.

Somos una empresa de tecnología SaaS, con el propósito de ayudar a las empresas a crear conversaciones digitales más relevantes y personalizadas con su audiencia, como pilar fundamental para crear y fortalecer relaciones más duraderas con los clientes.

Nuestra plataformas de Customer Engagement es líder en Latinoamérica, y estamos presentes en más de 15 países. Y tenemos oficinas en Argentina, Brasil, Colombia, Chile, Ecuador, México, Perú, Paraguay y Estados Unidos.

Contamos con soluciones de CRM omnicanal, automatizaciones, segmentación de base de datos, business intelligence, customer experience (NPS), y gestionamos campañas a través de múltiples canales como: Email, SMS, Push Notifications, Whatsapp, Pop Ups y más.

Description

At Nebius Academy Latam, we help companies in Argentina and across the region adopt Artificial Intelligence at scale with programs designed for both technical teams (AI-Assisted Programming, LLMs, Machine Learning) and business teams (AI for Managers, AI for Sales, Change Management).

Our unique value lies in operating at the intersection of technology and business: we combine a powerful learning platform with international AI experts to accelerate time-to-value in AI adoption projects.

Please submit all resumes or CV's in English.

We are seeking an experienced, hands-on Customer Success Manager with a strong background in B2B client management. This role is focused on the execution of strategies, ensuring that our clients receive exceptional support and achieve their business goals.

• Act as the primary point of contact for B2B clients, ensuring clear communication, timely support, and proactive management of their needs.
• Coordinate guidance roles (experts, tutors, technical support, reviewers) to deliver a seamless and high-quality learning and onboarding experience.
• Collaborate with internal teams (Sales, Product, Technical Support, and Experts) to align client expectations and ensure smooth resolution of issues.
• Monitor client engagement, retention rates, and usage data to identify trends, address challenges, and optimize the customer journey.
• Organize check-ins, feedback sessions, and improvement initiatives to strengthen client relationships and drive customer success.
• Create impactful presentations, reports, and visual content with tools like Miro, Figma, Canva, Google Suite; manage multi-channel communication (Slack, WhatsApp, email).

• Possess at least 2+ years of proven experience in customer success, client management, or a related customer-facing role within a B2B environment.
• Demonstrate strong operational skills with the ability to execute detailed strategies and manage multiple tasks simultaneously.
• Exhibit excellent communication skills in both English and Spanish, with the ability to articulate complex ideas clearly and professionally.
• Be highly organized and detail-oriented, with proven experience in managing customer relationships and support processes.
• Display a proactive and solution-oriented mindset, consistently looking for ways to improve client engagement and satisfaction.
• Prior experience working in the EdTech or tech industries, with a solid understanding of the challenges and opportunities in these sectors.

Nice to Have

• Experience in process building and continuous improvement initiatives within a customer success framework.
• Background in project management or team leadership, with the potential to grow into higher leadership roles as our customer success framework expands.

• Competitive compensation range: $2,500 - $3,000 pending experience and skills.
• Full time, remote opportunity: Fully remote and full-time collaboration with professional freedom and minimal micromanagement.
• Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries.
• Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration.
• Opportunities to grow: We are a growing team with a expanding client base, there are several opportunities to grow professionally with us!

Disclosures

• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
• Nebius Academy is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.