963 Ofertas de Personal It en Argentina

About Euroland IR

Euroland IR is a SAAS company headquartered in Estonia that specializes in providing Best Practice Investor Relations Software Solutions to stock-listed companies worldwide. With over 1500+ clients globally, we offer IR Solutions that support listed companies in their IR Communication.

Job description:

Department: Production Support

Location: Buenos Aires, Argentina

Employment Type: Full-time, Permanent

Euroland IR is looking for a Support Specialist to be part of an international team delivering industry-leading IR Software Solutions. The position requires good experience in HTML and CSS. Prior experience in creating websites and working with front-end is beneficial.

Key Responsibilities

• Design and develop standard IR Solutions for clients' IR websites.
• Ensure timely delivery of assigned tasks and client requests.
• Collaborate with sales and support teams across multiple regions.
• Provide technical support and troubleshoot front-end issues.
• Maintain high attention to detail in routine and project-based tasks.

Required Qualifications

• Strong knowledge of HTML, CSS, and XML.
• Experience with front-end development and frameworks.
• Excellent communication and problem-solving skills.
• High attention to detail and ability to perform repetitive tasks with precision.
• Proven team player with a collaborative mindset.
• Basic understanding of JavaScript, C#, and .NET.
• Prior experience in website development or support roles.

Must haves:

• Fluent and professional level in English and Spanish.
• Minimum 2-3 years working experience.
• Working permit in Buenos Aires.

If you are interested in this opportunity and meet the above qualifications, we would love to hear from you. Please send your updated CV along with a cover letter
(In English)
outlining your suitability for the role Kindly mention the job title in the subject line of your email.

Only shortlisted candidates will be contacted for further steps in the recruitment process.

About The Team
The Technical Customer Support Team is a dynamic and collaborative group focused on providing exceptional technical assistance and seamless onboarding and implementation experiences to Mural's customers. We foster a culture of continuous improvement, knowledge sharing, and customer advocacy. This team plays a crucial role in Mural's success by ensuring customer satisfaction, driving product adoption, and providing valuable feedback to shape our product roadmap.

YOUR MISSION
You will lead and mentor a team of customer-facing specialists, ensuring technical needs are met with efficiency and expertise. You will drive the team to excel in technical support and implementations, fostering a proactive and solution-oriented approach. Your leadership will be instrumental in optimizing workflows, enhancing team productivity, and championing customer satisfaction. Ultimately, you will contribute to strengthening customer relationships and advocating for their needs within Mural.

What You'll Do

• Lead, mentor, and empower a team of Technical Support Specialists, fostering their professional growth and development, including the creation and maintenance of necessary technical documentation and knowledge base articles.
• Oversee technical customer support and implementation projects, ensuring timely and successful delivery based on customer requirements, including product set-up, SSO/SCIM configuration, IP allowlisting, data residency migrations, and configuring new domains.
• Collaborate with Product Management to provide customer insights, contribute to tooling development for improved efficiency, and influence the product roadmap.
• Drive continuous improvement of technical support and implementation workflows, identifying and implementing innovative solutions to enhance the customer experience.
• Manage and resolve customer escalations, serving as a point of contact for complex technical issues and ensuring customer satisfaction.

What You'll Bring

• 2+ years of experience managing a customer facing technical team, with a proven track record of leading and developing technical specialists.
• 5+ years of experience in technical implementation or technical support within a B2B SaaS environment, demonstrating a strong understanding of enterprise-grade software.
• Proven ability to create and implement technical workflows and processes to improve team efficiency and customer satisfaction.
• Excellent communication and interpersonal skills, with the ability to convey technical information clearly and concisely to both technical and non-technical audiences.
• Strong analytical and problem-solving skills, with a passion for identifying root causes and implementing effective solutions.
• A customer-centric mindset with a focus on advocacy and a passion for helping customers achieve their goals.
• Experience working cross-functionally with Product Management, Engineering, and Customer Success teams to drive customer-focused outcomes.
• Comfort using AI tools to enhance workflows, efficiency, or decision-making (required for non-technical roles)

Equal Opportunity

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Build your future with Sovos.
If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we

Don't worry if you don't check all the boxes -- apply anyway We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do
At Sovos, we're looking for a Technical Support Engineer who will serve as a product expert with advanced technical capabilities, bridging the gap between customer support and product development teams. In this specialized role, you'll combine deep Sovos product knowledge with software engineering principles to resolve the most challenging technical issues while contributing to product stability and evolution.

As a Technical Support Engineer, you'll be both a technical escalation point and a product advocate, driving improvements that enhance the customer experience while reducing technical debt. You'll have the opportunity to dive deep into complex problems, develop innovative solutions, and collaborate with engineering teams to make a meaningful impact on our products and customers.

More Specifically, You Will

• Handle escalated, complex technical support cases that require deep product knowledge and advanced troubleshooting skills, documenting all customer interactions, issues, and resolutions
• Investigate and resolve highly complex technical issues requiring code-level understanding, performing in-depth analysis of product architecture, APIs, databases, and integration points
• Create and maintain technical documentation focused on system architecture, integration patterns, and advanced troubleshooting methodologies
• Develop custom scripts, tools, and utilities to diagnose issues, automate troubleshooting processes, and implement workarounds when needed
• Participate in product development cycles, conduct code reviews, and contribute fixes for customer-impacting issues in collaboration with the engineering team
• Design and implement data migration strategies, analyze system performance issues, and provide optimization recommendations for complex customer configurations
• Lead technical discovery sessions with customers to understand requirements and provide implementation guidance for enterprise-level solutions
• Create and deliver advanced technical training for internal teams and key customers while contributing to on-call rotations during critical incidents

What We Need From You

• 5+ years of experience in technical support or software engineering, preferably in the SaaS industry
• Proficiency in at least one programming language relevant to the product stack (e.g., JavaScript, Python, Java, C#) and strong understanding of databases, SQL, API design, and integration patterns
• Experience with software development methodologies, version control systems (Git), web technologies, frameworks, and cloud infrastructure (AWS, Azure, GCP)
• Understanding of networking concepts, security principles, and authentication protocols with the ability to read and understand code bases to determine root causes of issues
• Experience with performance tuning, debugging, and optimization techniques paired with strong analytical skills to break down complex technical problems systematically
• Excellence in technical documentation with ability to explain complex concepts clearly while maintaining a customer-focused mindset balanced with engineering discipline
• Demonstrated success in cross-functional collaboration between support, product, and engineering teams while managing multiple high-complexity cases simultaneously
• Ability to speak and write English for customer communications in addition to the primary language for the product(s) being supported (May be one of English, Spanish, Portuguese, Turkish)

What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work and inside

• Flexible Time-Off
• Comprehensive Health benefits
• Meal Vouchers to assist with food expenses
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Virtual English Club through Rosetta Stone, and more

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background
Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries -- including half the Fortune trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit and follow us on LinkedIn and Twitter .

The Technical Support Representative will be an integral part of our client's support team--offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools. The ideal candidate will have a strong background in BPO call center inbound phone calls from English-speaking clients, and extensive experience with troubleshooting both Apple Macbook and Windows PC environments.

Job Responsibilities:

• Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systems
• Address slow computer performance, operating system reinstallation, Mac recovery, PC reset, malware and virus removal, driver updates, and email-related problems, especially with Microsoft Outlook
• Troubleshoot hardware issues including hard drives, RAM, and power supplies
• Resolve network and internet issues, browser problems with Google Chrome, and PC game crashes
• Set up and troubleshoot printers on WiFi connections and resolve printer driver issues
• Provide timely solutions, document issues effectively, and conduct thorough follow-ups with customers
• Utilize sales skills to upsell support packages post-service resolution
• Maintain organization, punctuality, and reliability as core professional attributes

• Based in any Latin American country
• Proficient in troubleshooting Mac and Windows operating systems
• Skilled in resolving a broad spectrum of technical issues
• Strong sales acumen with experience in upselling products and services
• Excellent communication and documentation skills
• Proven track record of dependability and adherence to schedules
• Ability to work full-time hours with availability on weekends

Minimum Technical and Work Environment Requirements:

• Internet Connection:

• Primary internet connection with a minimum speed of 15 Mbps.

• Backup internet connection with at least 10 Mbps.

• Backup connection must be capable of supporting work during a power outage.

• Primary Device:

• Desktop or laptop equipped with at least:

• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.

• A minimum of 8 GB RAM.

• Backup Device:

• Must meet or exceed the performance of an Intel Core i3 processor.

• Must be functional during power interruptions.

• Peripherals and Workspace:

• A functioning webcam.

• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• A smartphone for communication and verification purposes.

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Our Story:
Unlocking the Ageless Revolution for Patients and Practices:

With 1.5 million users, over $1 billion in revenue, and ranking among the Top 200 apps globally, RepeatMD is leading the charge.

Fresh off our Series A, we're expanding into new verticals.

Today, as a B2B SaaS company in the Aesthetics and Wellness Industry, we proudly serve 3,000+ clients across all 50 states—and we're just getting started on going global.

We are looking for those who are passionate to join our mission

Our Story:
Unlocking the Ageless Revolution for Patients and Practices:

With 1.5 million users, over $1 billion in revenue, and ranking among the Top 200 apps globally, RepeatMD is leading the charge.

Fresh off our Series A, we're expanding into new verticals.

Today, as a B2B SaaS company in the Aesthetics and Wellness Industry, we proudly serve 3,000+ clients across all 50 states—and we're just getting started on going global.

We are looking for those who are passionate to join our mission

About You:
As a Technical Support Engineer, you thrive on solving problems and delivering exceptional technical assistance to clients. You have a passion for technology, a knack for troubleshooting, and the ability to communicate complex solutions in a simple, helpful way. You're comfortable balancing multiple priorities, working cross-functionally, and ensuring customers have a seamless, positive experience.

About The Role:
The Technical Support Engineer will be the go-to expert for diagnosing and resolving technical issues for RepeatMD's customers. You'll work directly with clients, internal teams, and third-party vendors to troubleshoot problems, guide customers through solutions, and ensure issues are resolved quickly and effectively. This role requires both strong technical knowledge and excellent communication skills.

What You Will Own:

• Technical Troubleshooting: Identify, diagnose, and resolve technical issues reported by customers, including software bugs, integration errors, and configuration problems.
• Customer Communication: Provide clear, timely, and empathetic updates to customers during the troubleshooting process.
• Issue Escalation: Collaborate with product, engineering, and QA teams to escalate and resolve complex issues.
• Documentation: Maintain detailed and accurate records of support cases, solutions, and best practices in internal systems.
• Product Knowledge: Stay up to date with RepeatMD's product features, integrations, and updates to provide accurate technical guidance.
• Process Improvement: Identify recurring issues and work with relevant teams to develop preventative measures and process improvements.
• Training & Enablement: Support onboarding and training efforts for new clients by providing technical guidance and resources.

Requirements:

• 2–4 years of experience in a technical support, helpdesk, or customer-facing engineering role, ideally in a SaaS or technology environment.
• Strong problem-solving skills with the ability to troubleshoot both software and hardware-related issues.
• Familiarity with APIs, integrations, and common SaaS configurations.
• Excellent written and verbal communication skills, with the ability to explain technical concepts in plain language.
• Experience using CRM, ticketing, or issue-tracking systems (e.g., Zendesk, Jira, HubSpot).
• Ability to work independently in a fast-paced environment while managing multiple priorities.
• A customer-first mindset with a commitment to delivering high-quality support.

What we offer:

• Competitive salary
• Employee Bonus Plan
• Medical, Dental, Vision, and 401k through Justworks
• Stock options
• Parental leave; (12-weeks maternity and 4-weeks paternity leave) because we know that being a parent is the most important job you'll ever have.

RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

Job Summary

As a Technical Support Specialist, you will play a vital role in assisting traders by resolving platform issues, gathering necessary information about software bugs that cause issues for further investigation, and answering questions about platform usage.

This role requires direct interaction with traders, helping unblock them when technical issues prevent their trading activities. You will collaborate with various teams to ensure traders receive accurate information and seamless assistance.

Key Responsibilities

Customer Support:

• Respond to and resolve customer support tickets related to platform issues, platform installation and setup, platform usage questions, and others.
• Conduct one-on-one Zoom calls with traders during critical situations to provide immediate assistance.
• Perform remote support sessions for technology issues and specific technical needs based on trader requests.

Documentation and Reporting:

• Document and report support interactions, issues, and resolutions in a clear and organized manner.
• Collaborate closely with other teams to ensure seamless communication and accurate information dissemination.

Continuous Learning and Process Improvement:

• Stay up to date with industry best practices in support and customer service.
• Engage in ongoing professional development to remain informed about the latest advancements in trading and support methodologies.
• Actively contribute to the continuous improvement of support processes and practices.

Qualifications

• Proven customer technical support experience (1-3 years).
• Strong understanding of financial markets and trading futures, stocks, Forex, and crypto is a must.
• Excellent communication and interpersonal skills.
• Proficiency in using trading platforms and related technology.
• Strong problem-solving skills and meticulous attention to detail.
• High proficiency in working with Windows PCs and Windows applications.
• Strong knowledge and experience in general Windows PC troubleshooting and maintenance.

Technical Proficiency Expectations

• Zoom – Ability to schedule, host, and manage meetings, including screen sharing, breakout rooms, and troubleshooting basic connectivity issues.
• Slack – Efficient use of channels, threads, tagging team members, setting statuses, and integrating apps like Zoom and Google Calendar.
• Gmail – Managing professional email communication, setting up filters, adding labels, customizing signatures, and using templates for efficiency.
• Google Calendar – Scheduling and managing events, handling multiple time zones, setting reminders, confirming invitations, proposing new times for events, setting up out-of-office notifications, subscribing to colleagues' calendars, and viewing/editing shared calendars.
• Calendly – Setting up availability, managing meeting links, customizing event settings, managing shared calendars, and ensuring smooth scheduling to optimize availability.
• CRM Software – Logging customer interactions, updating records, and pulling reports (experience with platforms like HubSpot, Salesforce, Infusionsoft by Keap, or similar is preferred).
• Project Management & Ticketing Software (Asana, Trello, Jira, Zendesk, or similar) – Assigning tasks, tracking progress, updating deadlines, and managing workflows.
• Trading & Market Data Platforms – We support Tickblaze and Rithmic. Experience with these or similar trading applications is beneficial but not mandatory.
• E-Commerce & Payment Support – Familiarity with WordPress & WooCommerce for handling customer data, assisting with coupons, resolving payment issues, and supporting order-related inquiries is beneficial but not required.

Work Environment

• Fully remote, full-time position.
• Rotational shifts based on U.S. Eastern Time, including nights and weekends as needed.
• A high level of responsiveness, accountability, and engagement is required to succeed in a dynamic, virtual office environment.

Technical Requirements

• High-performance computer compatible with trading software (more than one PC is a plus).
• Stable high-speed internet connection.
• Quiet, professional home office.

MUST BE A WINDOWS PC – NOT A MAC OR CHROMEBOOK

• Windows 10 or later operating system.
• Intel Core i7, 11th Generation processor or better.
• 16GB RAM.
• Microsoft .NET Framework Version 8.0.
• Screen resolution of 1024 x 768.
• DirectX 10 compatible graphics card is highly recommended.

Application Process

APPLICANTS MUST ANSWER ALL SCREENING QUESTIONS ATTACHED TO THIS JOB POST TO BE CONSIDERED. INCOMPLETE SUBMISSIONS WILL RESULT IN AUTOMATIC DISQUALIFICATION .

Note: Using AI tools like ChatGPT for formatting or drafting is fine, but we value genuine, personal responses over generic copy. Keep it real and concise.

Job Type: Full-time

Application Question(s):

• Describe your experience providing technical support for trading platforms, financial software, or other complex applications.
• What trading platforms or market data tools have you worked with, and at what level (basic usage, troubleshooting, advanced support)?
• Which ticketing or project management tools have you used, and how have you applied them in your workflow?
• Walk us through how you would assist a trader who cannot install or launch a trading platform due to a Windows compatibility error.
• What's one productivity or communication tool where you've mastered an advanced feature that helps you work more efficiently?
• Describe a time you documented a technical issue or bug clearly enough that another team (e.g., developers) could resolve it quickly.
• Give one reason why you are uniquely qualified for this role and stand out from other candidates.
• Are you comfortable working remotely using your own Windows PC setup that meets the technical requirements listed?
• Are you available to engage as an independent contractor (not as an employee)?
• Can you commit to full-time hours aligned with U.S. Eastern Time, including nights and weekends on a rotational schedule?

Education:

• Bachelor's (Required)

Experience:

• Technical Support: 3 years (Required)
• Trading: 2 years (Required)

Language:

• English (Required)

Ciklum
is looking for a
Technical Support Engineer
to join our team in Argentina.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Technical Support Engineer, you will work on supporting enterprise-level software and SaaS solutions, providing first-line investigation and issue resolution. The role includes troubleshooting customer problems, coordinating with internal teams such as QA, development, and account management, and ensuring that issues are documented, tracked, and resolved efficiently. The position is based in Argentina with the flexibility of working in shifts to cover different global time zones.

Responsibilities:

• Provide first-level technical support and conduct preliminary investigations into customer issues and service requests
• Analyze and understand customer requests, reacting quickly and effectively
• Troubleshoot issues via remote sessions and ensure timely and efficient resolution
• Manage and track customer cases, prioritizing according to severity and business impact
• Communicate with customers throughout the problem resolution process, providing action plans, status updates, and clear explanations
• Collaborate with technical support staff, QA, development, and account teams to resolve complex issues
• Document all cases thoroughly and contribute to the development and review of content for the company's knowledge base
• Participate in the development of web-based support initiatives, including knowledge bases, technical documentation, and modeling techniques
• Ensure issues are monitored until fully resolved and update related documentation accordingly

Requirements:

• 2–4 years of experience in IT support, enterprise/datacenter software, or SaaS environments
• Knowledge of networking concepts such as TCP/IP, DNS, and routing
• Strong troubleshooting skills with the ability to research, diagnose, and resolve technical problems
• Excellent English communication skills (written and spoken)
• Customer-focused and team-oriented mindset with a strong service orientation
• Ability to manage monitoring functions and other ongoing processes effectively
• Highly self-motivated, detail-oriented, reliable, and able to plan and organize own workload
• Flexible to work shifts to cover different time zones
• Familiarity with standard support procedures, including reporting, escalation, and follow-up
• Experience with Jira, Confluence, and Salesforce is required

Desirable:

• Experience with virtualization technologies such as VMware, Hyper-V, or AWS
• Technical certifications or relevant academic degrees
• Previous hands-on technical experience in enterprise IT environments

What`s in it for you?

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and mental health programs, 5 undocumented sick-leave days per year
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Long-term employment with 20 working-days paid vacation and local bank holidays
• Flexibility: 100% remote work mode
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you'll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

As we expand into Latin America, every Ciklumer is helping to shape our story. Collaborate with seasoned experts and make a global impact backed by two decades of industry leadership.

Want to learn more about us? Follow us on
Instagram
,
Facebook
,
LinkedIn
.

Explore, empower, engineer with Ciklum

Interested already? We would love to get to know you Submit your application. We can't wait to see you at Ciklum.

Job Description
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.
What You'll Do
Perform basic HW support for Desktop & Laptop.

RAM upgrade.

Keyboard exchange.

SSD HD replacement.

Assistance on Software related issues (Standard & Non-Standard).

Microsoft Office 365 suite.

Software deployment.

Smartphones & Portable Devices experiences for SIM handling and provisioning.

Meeting room support (Audio and Video Equipment).

Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual.

Stock management (incoming & outgoing IT goods).

End user training and education .

Who You Are
Relevant years of local in country experience: > 2 years.

Good oral and written communication skills in local language + English.

Good interpersonal skills.

Industry standard skills normally expected from an onsite support technician including:

ServiceNow ticket handling.

Microsoft Windows and Apple operating system – all related issues.

How-to assistance of End User assigned IT devices and software.

Standard and non-standard HW Devices (peripherals like monitors, label printers).

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
.

ShipHero Fulfillment is now LVK Logistics
At LVK, we are not just a fulfillment center; we are your dedicated partner, committed to enhancing your brand's journey and delivering unparalleled results.

We are looking for a talented professional to join our team This is a full-time remote position with a Monday to Friday schedule from 9 am to 6 pm EST. If you are based in Argentina and eager to be part of a dynamic and innovative team, we want to hear from you.

As a Technical Fulfillment Support at LVK, you will work with a range of responsibilities including:

• Partnering with our LVK Support, CSM and Ops teams to validate troubleshooting, confirm potential software bugs, and identify potential workarounds.
• Own complex issues that exceed the remit of support teams.
• Responsible for preparing and delivering escalation packages to the Product Development team.
• Document solutions to promote continuous improvement and knowledge sharing.
• The team accomplishes these tasks by developing an exhaustive understanding of the application and working closely with ShipHero's excellent developers, designers, and customer success teams.

If you are interested in being part of a cutting-edge SaaS/Fulfillment company disrupting the industry, take a moment to apply

This is a remote,
work-from-home position
. We collaborate daily with video chat and Slack.

The Strongest Applicants Have

• Strong analytical, diagnostic, and troubleshooting skills.
• A demonstrated passion for solving puzzles through persistence and patience.
• Excellent verbal & written communication skills.
• The ability to communicate technical issues to technical teams (Engineering / Product) audiences to facilitate joint understanding of root cause and a path(s) to resolution.
• Experienced in adaptive learning methods and approaches aligned with the fast-paced nature of the industry.
• Strong prioritization, organizational, and documentation skills.
• Demonstrated reliability and ability to work in a team setting as well as independently.
• Experience working with support teams to support problem resolution.

Key Responsibilities

• Collaborate closely with a highly skilled group of engineers, subject matter experts, and other members of the global ShipHero/LVK team.
• Become a product expert on the ShipHero platform to help resolve customer queries and issues.
• Identify and analyze trends to influence our Help & Support strategy (i.e. common support requests and friction points).
• Own and manage identifying, reproducing, and escalating product issues and bugs to the Engineering team.
• Meet all performance targets, including response times, high customer satisfaction, proper escalation to Engineering, and maintaining a clean ticket queue.
• Enable and improve technical skills and troubleshooting techniques by training and providing feedback to support team members and other LVK groups.

Skills And Qualifications

• Experience and strong knowledge of databases (preferably SQL) and building queries.
• Experience working with web APIs (Rest, GraphQL, SOAP).
• Experience with Honeycomb or equivalent logging tools.

• Preferred / Nice to have:

• Experience with Ticket management systems like Zendesk and JIRA.

• Understanding of Python and web development (both front-end and back-end).

• 3+ years of experience in the delivery of assisted support for a software product is required.

Our Core Values

• Do the right thing - Our employees are held to the highest standards. We act with integrity and honesty, embrace accountability, and do what's right, even when no one is watching.
• Tenacity - We take a relentless approach in our business: We show up expecting to win every day, obsess about serving our clients and employees, and are driven by results.
• Have Fun & Be Bold - We support work-life balance and have fun while being our bold and authentic selves.
• Scrappiness - We do more with less. We are scrappy, determined, resourceful, and relentless in delivering results.

ShipHero/LVK would like to thank all applicants for their interest; however, only those selected for an interview will be contacted.

ShipHero/LVK is committed to a diverse and inclusive workplace. ShipHero/LVK is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age or any other characteristic protected by law. We are committed to providing employment accommodation in accordance with the law. If you require accommodations due to a disability at any stage of our hiring process, please notify our Human Resources Team.