2.143 Ofertas de Service Desk en Argentina

Role Description

This is a full-time on-site role for a Service Desk Specialist located in Córdoba. The Service Desk Specialist will be responsible for providing technical support and troubleshooting, managing service desk operations, and offering help desk support. Additional responsibilities include identifying and resolving IT-related issues, ensuring timely follow-up, and maintaining documentation of support activities.

Qualifications

• Technical Support, Troubleshooting skills, and Information Technology knowledge
• Experience in managing Service Desk and Help Desk Support operations
• Excellent communication and customer service skills
• Ability to work effectively in a fast-paced environment
• Experience with IT ticketing systems and software
• Bachelor's degree in Information Technology, Computer Science, or related field is a plus
• Relevant certifications such as ITIL, CompTIA A+, or similar are beneficial

About The Role
As a Service Desk Agent (Portuguese), you will make an impact by providing professional and technical support to clients across industries, focusing on system administration, network and cloud support, and end-user systems and applications. You will be a valued member of the Cloud, Infrastructure & Security team and work collaboratively with the Service Manager, technical teams, and client stakeholders.

In This Role, You Will

• Provide user support and customer service, responding to technical assistance requests via email and phone.
• Accurately log and manage Service Desk tickets using defined tracking tools.
• Learn and support commonly used software, hardware, and IT equipment.
• Collaborate with internal IT teams and become familiar with client-specific applications and environments.
• Assist in maintaining helpdesk policies and ensure high service standards.

Work Model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 2 days a week in a client or Cognizant office in Buenos Aires, Argentina. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Advanced proficiency in Portuguese and Spanish.
• At least 1 year of experience in Service Desk roles with hands-on experience using ticketing tools.
• Basic proficiency in English.
• Currently pursuing a Bachelor's degree.
• Strong interest in learning about security trends, cloud technologies, and vulnerability remediation.

These will help you stand out

• Excellent communication skills and ability to work effectively in a team.
• Self-motivated with strong analytical and troubleshooting abilities.
• Passion for learning and adapting to new technologies.
• Familiarity with IT support environments and service desk operations.
• Exposure to cloud implementations and infrastructure support.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Benefits

• A career in one of the largest and fastest growing IT services providers worldwide.
• Ongoing support and funding with training and development plans.
• Opportunity to work for leading global companies.
• Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
• A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Position Overview

By joining Cognizant as a
Service Desk Agent
, you will be responsible for working within the Cloud, Infrastructure & Security practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud administration, and end user systems and application support. This is a client-facing role & the candidate will have regular interactions with various client managers.

Upon joining, you will get trained on practice specific technical skills, allowing you to enhance your core competency skills and grow your career. You will take on challenges to deliver technology innovation, and design and implement solutions impacting our clients' business and IT imperatives.

Responsibilities

• Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
• Respond to questions from all emails and callers.
• Become familiar with each client and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
• Become familiar with helpdesk policies and services.
• Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
• Other duties as assigned by the Service Manager.

Qualifications

• Advanced Spanish.
• Advanced English
• Bachelor's degree students.
• Strong interest in learning the latest exploits, tactics, techniques and procedures, vulnerability remediation and security trends in Cloud implementations.
• Excellent communication skills with the ability to work on a team.
• Self-motivated individuals with strong analytical, troubleshooting, and problem-solving skills with the passion and appetite to learn newer technologies.

Why Cognizant?

• A career in one of the largest and fastest growing IT services providers worldwide.
• Ongoing support and funding with training and development plans.
• Opportunity to work for leading global companies.
• Our work environment is diverse, collaborative, and inclusive. We create conditions for everyone to thrive.
• A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Location: Argentina.

Shift: MONDAY TO FRIDAY 12:30 – 21:30. Hybrid (Office: Three days per week) - Full Time.

The Cognizant Community
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don't just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About Us
Cognizant is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our Commitment To Diversity And Inclusion
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

By joining Cognizant as a Service Desk Agent, you will be responsible for working within the Cloud, Infrastructure & Security practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud administration, and end user systems and application support. This is a client-facing role & the candidate will have regular interactions with various client managers.

Upon joining, you will get trained on practice specific technical skills, allowing you to enhance your core competency skills and grow your career. You will take on challenges to deliver technology innovation, and design and implement solutions impacting our clients' business and IT imperatives.

• Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
• Respond to questions from all emails and callers.
• Become familiar with each client and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
• Become familiar with helpdesk policies and services.
• Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
• Other duties as assigned by the Service Manager.

• Advanced Portuguese and Spanish.
• Basic English
• Bachelor's degree students.
• Strong interest in learning the latest exploits, tactics, techniques and procedures, vulnerability remediation and security trends in Cloud implementations.
• Excellent communication skills with the ability to work on a team.
• Self-motivated individuals with strong analytical, troubleshooting, and problem-solving skills with the passion and appetite to learn newer technologies.

• A career in one of the largest and fastest growing IT services providers worldwide.
• Ongoing support and funding with training and development plans.
• Opportunity to work for leading global companies.
• Our work environment is diverse, collaborative, and inclusive. We create conditions for everyone to thrive.
• A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Shift: TUESDAY TO SATURDAY 09:00 – 18:00. Hybrid (Office: Three days per week) - Full Time.

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don't just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

Cognizant is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

By joining Cognizant as a Service Desk Agent, you will be responsible for working within the Cloud, Infrastructure & Security practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud administration, and end user systems and application support. This is a client-facing role & the candidate will have regular interactions with various client managers.

Upon joining, you will get trained on practice specific technical skills, allowing you to enhance your core competency skills and grow your career. You will take on challenges to deliver technology innovation, and design and implement solutions impacting our clients' business and IT imperatives.

• Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
• Respond to questions from all emails and callers.
• Become familiar with each client and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
• Become familiar with helpdesk policies and services.
• Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
• Other duties as assigned by the Service Manager.

• Advanced Spanish.
• Advanced English
• Bachelor's degree students.
• Strong interest in learning the latest exploits, tactics, techniques and procedures, vulnerability remediation and security trends in Cloud implementations.
• Excellent communication skills with the ability to work on a team.
• Self-motivated individuals with strong analytical, troubleshooting, and problem-solving skills with the passion and appetite to learn newer technologies.

• A career in one of the largest and fastest growing IT services providers worldwide.
• Ongoing support and funding with training and development plans.
• Opportunity to work for leading global companies.
• Our work environment is diverse, collaborative, and inclusive. We create conditions for everyone to thrive.
• A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Shift: MONDAY TO FRIDAY 12:30 – 21:30. Hybrid (Office: Three days per week) - Full Time.

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don't just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

Cognizant is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Position Overview

By joining Cognizant as a Service Desk Agent , you will be responsible for working within the Cloud, Infrastructure & Security practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud administration, and end user systems and application support. This is a client-facing role & the candidate will have regular interactions with various client managers.

Upon joining, you will get trained on practice specific technical skills, allowing you to enhance your core competency skills and grow your career. You will take on challenges to deliver technology innovation, and design and implement solutions impacting our clients’ business and IT imperatives.

• Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
• Respond to questions from all emails and callers.
• Become familiar with each client and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
• Become familiar with helpdesk policies and services.
• Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
• Other duties as assigned by the Service Manager.

• Advanced Portuguese and Spanish.
• Basic English
• Bachelor’s degree students.
• Strong interest in learning the latest exploits, tactics, techniques and procedures, vulnerability remediation and security trends in Cloud implementations.
• Excellent communication skills with the ability to work on a team.
• Self-motivated individuals with strong analytical, troubleshooting, and problem-solving skills with the passion and appetite to learn newer technologies.

• A career in one of the largest and fastest growing IT services providers worldwide.
• Ongoing support and funding with training and development plans.
• Opportunity to work for leading global companies.
• Our work environment is diverse, collaborative, and inclusive. We create conditions for everyone to thrive.
• A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Shift: TUESDAY TO SATURDAY 09:00 – 18:00. Hybrid (Office: Three days per week) - Full Time.

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

Cognizant is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Tecpetrol busca IT Service Desk Analyst /Soporte OnSite VIP para desempeñarse en sus oficinas en Neuquén.

Se requieren más de 3 años de experiencia brindando Soporte Técnico a usuarios finales y en mesa de ayuda, manejando distintas herramientas de IT.

Serán sus funciones principales:

• Brindar asistencia de manera On Site y Remota a los Directores, Gerentes y sus Asistentes, convirtiéndose en su focal point, generando un vínculo de confianza y manteniendo la satisfacción general acerca de sus servicios en los más altos niveles.
• Asistir a los usuarios VIPS en reuniones ocasionales, dentro y fuera de la oficina.
• Recambiar sus equipos laborales (laptops, celulares, tablets, etc) cuando sea necesario.
• Capacitar y ayudarlos con el change management de aplicaciones, infraestructura y otras funciones cuando sea necesario.
• Administrar el ABM de líneas celulares de Tecpetrol SEDE, coordinar recambio de estos.
• Administrar el ABM de todo el Hardware de Tecpetrol SEDE a través de la herramienta de Assets Management.
• Registrar todas sus tareas a través de la herramienta de gestión de Soporte Jira Service Desk.
• Gestionar cambios y mantenimiento de Salas de Reuniones.
• Gestionar el alta de los nuevos activos en el Seguro de la empresa.

Conocimientos específicos:

• Apple: Conocimiento de configuración, migración de información y respaldos de celulares iPhone.
• Android: Conocimiento de configuración, migración de información y respaldos de celulares Android.
• Windows: Amplio conocimiento y manejo avanzado del SO W10, troubleshooting, implementación de imágenes de SO, conocimientos avanzados de TCP/IP.
• MS Office: Conocimientos avanzados de Office 2016 o 365. Manejo avanzado de cliente Outlook, delegación de permisos, conocimientos sólidos de Excel y sus funciones, conocimiento de diagnóstico.
• Se valorará el conocimiento de aplicaciones de MDM (Administración de Celulares).
• Mantenimiento y configuración de PC/Laptops en general.
• Conocimiento de administración en herramientas Asset management.
• Conocimientos de ITIL, se valorará la certificación.
• Seguimiento y monitoreo de tickets de usuarios.
• Identificar, analizar y resolver problemas técnicos de conectividad, hardware, software, gestionando en caso de ser necesario las mismas con los segundos niveles de Soporte o con Proveedores.

About the role

As a Service Desk Agent (Portuguese), you will make an impact by providing professional and technical support to clients across industries, focusing on system administration, network and cloud support, and end-user systems and applications. You will be a valued member of the Cloud, Infrastructure & Security team and work collaboratively with the Service Manager, technical teams, and client stakeholders.

• Provide user support and customer service, responding to technical assistance requests via email and phone.
• Accurately log and manage Service Desk tickets using defined tracking tools.
• Learn and support commonly used software, hardware, and IT equipment.
• Collaborate with internal IT teams and become familiar with client-specific applications and environments.
• Assist in maintaining helpdesk policies and ensure high service standards.

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2 days a week in a client or Cognizant office in Buenos Aires, Argentina. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

• Advanced proficiency in Portuguese and Spanish.
• At least 1 year of experience in Service Desk roles with hands-on experience using ticketing tools.
• Basic proficiency in English.
• Currently pursuing a Bachelor’s degree.
• Strong interest in learning about security trends, cloud technologies, and vulnerability remediation.

• Excellent communication skills and ability to work effectively in a team.
• Self-motivated with strong analytical and troubleshooting abilities.
• Passion for learning and adapting to new technologies.
• Familiarity with IT support environments and service desk operations.
• Exposure to cloud implementations and infrastructure support.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

• A career in one of the largest and fastest growing IT services providers worldwide.
• Ongoing support and funding with training and development plans.
• Opportunity to work for leading global companies.
• Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
• A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Si estás buscando tu primera experiencia profesional en una compañía innovadora, con un ambiente de trabajo excelente y muchas oportunidades de aprendizaje, este es tu lugar

¿Quiénes somos?

SEIDOR es una empresa multinacional que brinda soluciones y servicios tecnológicos, impulsando la agilidad en los procesos de negocio de nuestros clientes para potenciar su competitividad y éxito.

En SEIDOR, buscamos un/a
Pasante en Service Desk Funcional/Técnico
para unirse a nuestro equipo de
Capital Humano – Service Desk
.

¿Qué estamos buscando?

• Estudiante activo de carreras como Ingeniería en Sistemas, Informática, Contabilidad o Administración de Empresas.
• Disponibilidad para cumplir con el horario requerido.

Valoramos Que Cuentes Con

• Trabajo en equipo y colaboración.
• Capacidad de aprendizaje y resolución de problemas.
• Orientación al cliente y actitud de servicio.
• Buena comunicación oral y escrita.
• Actitud positiva frente al cambio y disposición para aprender.

¿Dónde trabajarás?

Modalidad hibrida.

Beneficios Que Ofrecemos
Medicina prepaga para vos.

5 días libres extra a las licencias habituales.

4 semanas al año para trabajar desde cualquier parte del mundo.

Posibilidad de Home Office y trabajo presencial.

Kit de bienvenida para que comiences con todo.

Programa de referidos con recompensas.

Flex Time.

Capacitaciones y certificaciones técnicas a cargo de la empresa.

Cursos de salud y bienestar.

Regalos especiales por nacimiento, paternidad extendida y reducción de jornada para madres.

Descuentos en la Universidad UCEMA y en múltiples servicios.

En SEIDOR, creemos en el talento y en la igualdad de oportunidades. Valoramos la diversidad y la inclusión, promoviendo un entorno donde cada persona pueda desarrollar su máximo potencial.

Todas nuestras oportunidades laborales están abiertas a personas de cualquier edad, género, etnia, religión, orientación sexual, condición socioeconómica, discapacidad o cualquier otra condición protegida por la ley.

Nos comprometemos a construir juntos un futuro basado en el respeto, la colaboración y la innovación, porque sabemos que nuestras diferencias nos hacen más fuertes.

¿Te sumás?