213 Ofertas de Service Desk en Argentina

Company Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

Job Description

Available 24/7, 365 days a year, our Service Desk specialists help clients and internal employees by delivering managed infrastructure and application services. They provide frontline support for IT issues, incident resolution, user inquiries, and service requests, ensuring efficient problem-solving, user satisfaction, and seamless operations through effective communication and troubleshooting.

Responsibilities:

• Act as first point of contact to support customers reporting issues, requesting information, access, or guidance, via email, phone, IM or any other agreed channel.
• Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures.
• Advise customers on appropriate course of action and timelines using a professional, customer-oriented language.
• Act as an interface between customers and Endava support teams.
• Collaborate with internal/external departments to deliver a high-quality service.
  
  

Qualifications

• Advanced English language skills - mandatory
• Passionate about technology (we will teach you the rest)
• Strong communication, problem solving and interpersonal skills.
• Open to working with demanding customers and deliver to tight deadlines.
• Adaptable and good team player
  
  

Additional Information

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance:
  Competitive salary package, share plan, value-based recognition awards, referral bonus;
• Career Development:
  Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities:
  Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance:
  Hybrid work and flexible working hours, employee assistance programme;
• Health:
  Global internal wellbeing programme, access to wellbeing apps;
• Community:
  Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
  
  

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know. #J-18808-Ljbffr

Seleccione la frecuencia (en días) para recibir una alerta:

En el Grupo Techint te ofrecemos un espacio de crecimiento profesional, con un plan de capacitación adaptado a tus necesidades y la posibilidad de hacer carrera todos los días. Vas a poder desempeñarte dentro de equipos que persiguen la excelencia y buscan siempre aprender en conjunto, aportando conocimiento e innovación en cada proyecto

Si estás estudiando Ingeniería en Informática, Sistemas y/o Electrónica, y tenes más del 50% de la carrera aprobada, tenemos una vacante para vos como Global Service Desk Trainee para trabajar en las oficinas de Retiro.

Principales responsabilidades:

• Elaborar y actualizar informes, reportes y presentaciones.
• Analizar y dar seguimiento a reportes existentes.
• Brindar soporte en tareas administrativas y técnicas.
• Colaborar en el desarrollo de nuevas iniciativas del sector.
• Estudiantes de carrera de Ingeniería en Informática, Sistemas y/o Electrónica, con el 50% de la carrera aprobada con finales.
• Conocimientos en Base de Datos.
• Conocimiento en Excel.
• Conocimiento en Power BI.
• Conocimiento en Programación.

Tenaris te ofrece la posibilidad de crear algo nuevo e increíble cada día.

¡Te invitamos a que lo descubras, postúlate!

#J-18808-Ljbffr

Seleccione la frecuencia (en días) para recibir una alerta:

En elGrupo Techint te ofrecemos un espacio de crecimiento profesional, con un plan de capacitación adaptado a tus necesidades y la posibilidad de hacer carrera todos los días. Vas a poder desempeñarte dentro de equipos que persiguen la excelencia y buscan siempre aprender en conjunto, aportando conocimiento e innovación en cada proyecto

Si estás estudiandoIngeniería en Informática, Sistemas y/o Electrónica, y tenes más del 50% de la carrera aprobada, tenemos una vacante para vos comoGlobal Service Desk Trainee para trabajar en las oficinas de Retiro.

Principales responsabilidades:

• Elaborar y actualizar informes, reportes y presentaciones.
• Analizar y dar seguimiento a reportes existentes.
• Brindar soporte en tareas administrativas y técnicas.
• Colaborar en el desarrollo de nuevas iniciativas del sector.
• Estudiantes de carrera de Ingeniería en Informática, Sistemas y/o Electrónica, con el 50% de la carrera aprobada con finales.
• Conocimientos en Base de Datos.
• Conocimiento en Excel.
• Conocimiento en Power BI.
• Conocimiento en Programación.

Tenaris te ofrece la posibilidad de crear algo nuevo e increíble cada día.

¡Te invitamos a que lo descubras, postúlate!

#J-18808-Ljbffr

**About the role**
As a Service Desk Agent (Portuguese), you will make an impact by providing professional and technical support to clients across industries, focusing on system administration, network and cloud support, and end-user systems and applications. You will be a valued member of the Cloud, Infrastructure & Security team and work collaboratively with the Service Manager, technical teams, and client stakeholders.
**In this role, you will:**
· Provide user support and customer service, responding to technical assistance requests via email and phone.
· Accurately log and manage Service Desk tickets using defined tracking tools.
· Learn and support commonly used software, hardware, and IT equipment.
· Collaborate with internal IT teams and become familiar with client-specific applications and environments.
· Assist in maintaining helpdesk policies and ensure high service standards.
**Work model:**
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 2 days a week in a client or Cognizant office in Buenos Aires, Argentina. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
**What you need to have to be considered**
· Advanced proficiency in Portuguese and Spanish.
· At least 1 year of experience in Service Desk roles with hands-on experience using ticketing tools.
· Basic proficiency in English.
· · Currently pursuing a Bachelor's degree.
· Strong interest in learning about security trends, cloud technologies, and vulnerability remediation.
**These will help you stand out**
· Excellent communication skills and ability to work effectively in a team.
· Self-motivated with strong analytical and troubleshooting abilities.
· Passion for learning and adapting to new technologies.
· Familiarity with IT support environments and service desk operations.
· Exposure to cloud implementations and infrastructure support.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
**Benefits:**
· A career in one of the largest and fastest growing IT services providers worldwide.
· Ongoing support and funding with training and development plans.
· Opportunity to work for leading global companies.
· Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
· A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Service Desk Agent (PORTUGUESE)**
**Position Overview**
By joining Cognizant as a **Service Desk Agent** , you will be responsible for working within the Cloud, Infrastructure & Security practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud administration, and end user systems and application support. This is a client-facing role & the candidate will have regular interactions with various client managers.
Upon joining, you will get trained on practice specific technical skills, allowing you to enhance your core competency skills and grow your career. You will take on challenges to deliver technology innovation, and design and implement solutions impacting our clients' business and IT imperatives.
**Responsibilities**
+ Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
+ Respond to questions from all emails and callers.
+ Become familiar with each client and their respective applications.
+ Learn fundamental operations of commonly used software, hardware, and other equipment.
+ Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
+ Become familiar with helpdesk policies and services.
+ Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
+ Other duties as assigned by the Service Manager.
**Qualifications**
+ Advanced Portuguese and Spanish.
+ Basic English
+ Bachelor's degree students.
+ Strong interest in learning the latest exploits, tactics, techniques and procedures, vulnerability remediation and security trends in Cloud implementations.
+ Excellent communication skills with the ability to work on a team.
+ Self-motivated individuals with strong analytical, troubleshooting, and problem-solving skills with the passion and appetite to learn newer technologies.
**Why Cognizant?**
+ _A career in one of the largest and fastest growing IT services providers worldwide._
+ _Ongoing support and funding with training and development plans._
+ _Opportunity to work for leading global companies._
+ _Our work environment is diverse, collaborative, and inclusive. We create conditions for everyone to thrive._
+ _A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process._
**Location: Argentina.**
Shift: MONDAY TO FRIDAY 12:00 - 21:00. Hybrid (Office: Two days per week) - Full Time.
**The Cognizant community:**
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
+ Cognizant is a global community with more than 345,000 associates around the world.
+ We don't just dream of a better way - we make it happen.
+ We take care of our people, clients, company, communities and climate by doing what's right.
+ We foster an innovative environment where you can build the career path that's right for you.
**About us:**
Cognizant is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
**Our commitment to diversity and inclusion:**
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Vive la experiência SONDA

¡Aquí transformas tu carrera!

¿Por qué ser parte de SONDA?

Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro.
En SONDA vivirás una experiência de trabajo con diversas oportunidades de desarrollo personal y profesional.
Un excelente lugar para aprender y contribuir a mejorar la calidad de vida de las personas por medio de la tecnología.

Buscamos un/a Operador/a telefónico/a para trabajar de forma Híbrida realizando las siguientes tareas:

- Realizar atención al cliente
- Manejo de Sistemas Operativos de usuario final
- Dominio de herramientas de control remoto para asistir a usuarios
- Conocimiento básico de redes

Requisitos:

- Secundario finalizado (se solicita el analítico) Se valoran estudios en IT.
- 1/3 años de experiência en posiciones de Mesa de Ayuda

Modalidad: Híbrido
Horario: L a V de 9:00hs a 10:00hs

¿Qué puedes esperar de nosotros?
Flexibilidad laboral, promoviendo el equilibrio en tu vida personal y profesional.
Desarrollo profesional y evolución constante de tus habilidades, siempre según tus intereses.
Un ambiente colaborativo, diverso e innovador, que fomenta el trabajo en equipo.
¿Qué ofrecemos?
SONDA Academy, una plataforma educativa de aprendizaje constante que busca potenciar al máximo tu desarrollo profesional.
Trabajo híbrido, en SONDA sabemos que la flexibilidad es importante para tu bienestar es por eso que contamos con jornadas presenciales y de teletrabajo.
SONDA Wellness, un programa que busca apoyarte en el balance de tu vida personal y profesional, que promoviendo una serie de iniciativas enfocadas en tu salud física, mental y social.

Y mucho más!
Más Diversidad, más Inclusión es igual a Innovación y colaboración
En SONDA estamos comprometidos con la diversidad. Fomentamos un ambiente inclusivo que garantice que los talentos puedan trabajar en un entorno positivo que los invite a desarrollar su carrera profesional en igualdad de oportunidades.
¡Sé parte de nuestro equipo!

**Serán sus funciones principales**:
Brindar asistencia de manera On Site y Remota a los Directores, Gerentes y sus Asistentes, convirtiéndose en su focal point, generando un vínculo de confianza y manteniendo la satisfacción general acerca de sus servicios en los más altos níveles.
Recambiar sus equipos laborales (laptops, celulares, tablets, etc) cuando sea necesario.
Capacitar y ayudarlos con el change management de aplicaciones, infraestructura y otras funciones cuando sea necesario.
Administrar el ABM de líneas celulares y coordinar recambio de estos.
Administrar el ABM de todo el Hardware a través de la herramienta de Assets Management.
Registrar todas sus tareas a través de la herramienta de gestión de Soporte Jira Service Desk.
Asistir a los usuarios VIPS en reuniones ocasionales, dentro y fuera de la oficina.
Gestionar cambios y mantenimiento de Salas de Reuniones.
Gestionar el alta de los nuevos activos en el Seguro de la empresa.

Para nuestro cliente, una empresa de primer nível dedicada a la exploración, producción transporte y distribución de Energía.

**Requisitos**:
Se requieren más de 5 años de experiência brindando Soporte Técnico a usuarios finales y en mesa de ayuda, manejando distintas herramientas de IT.

**Apple**: Conocimiento de configuración, migración de información y respaldos de celulares iPhone.

**Android**: Conocimiento de configuración, migración de información y respaldos de celulares Android.

**Windows**: Amplio conocimiento y manejo avanzado del SO W10, troubleshooting, implementación de imágenes de SO, conocimientos avanzados de TCP/IP

**MS Office**: Conocimientos avanzados de Office 2016 o 365. Manejo avanzado de cliente Outlook, delegación de permisos, conocimientos sólidos de Excel y sus funciones, conocimiento de diagnóstico.
Se valorará el conocimiento de aplicaciones de MDM (Administración de Celulares).
Mantenimiento y configuración de PC/Laptops en general
Conocimiento de administración en herramientas Asset management.
Conocimientos de ITIL, se valorará la certificación.
Seguimiento y monitoreo de tickets de usuarios.
Identificar, analizar y resolver problemas técnicos de conectividad, hardware, software, gestionando en caso de ser necesario las mismas con los segundos níveles de Soporte o con Proveedores.
Idioma Inglés, será considerado un plus.

Beneficios

Relación de dependencia directa con la empresa, amplias posibilidades de desarrollo profesional
3 semanas de vacaciones
Bonos
Reitegro internet
Plus almuerzo
Cobertura médica
Gym
Esquema de trabajo mixto (zona CABA)

Vive la experiência SONDA

¡Aquí transformas tu carrera!

¿Por qué ser parte de SONDA?
Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro.
En SONDA vivirás una experiência de trabajo con diversas oportunidades de desarrollo personal y profesional.
Un excelente lugar para aprender y contribuir a mejorar la calidad de vida de las personas por medio de la tecnología.

Buscamos un/a Agente Service Desk Jr que quiera aprender y transformar su carrera.

En esta función tendrás que:

- Realizar soporte técnico con conocimientos de Sistemas Operativos de usuario final
- Amplia experiência en instalación y configuración (detección de problemas y solución) de Software de usuario final
- Dominio de herramientas de control remoto para asistir a usuarios

**Requisitos**:

- 1 año de experiência como Agente Service Desk
- Contar con analítico (excluyente)

Modalidad: Lunes a Viernes de 9 a 18 hs, teletrabajo

¿Qué puedes esperar de nosotros?
Flexibilidad laboral, promoviendo el equilibrio en tu vida personal y profesional.
Desarrollo profesional y evolución constante de tus habilidades, siempre según tus intereses.
Un ambiente colaborativo, diverso e innovador, que fomenta el trabajo en equipo.
¿Qué ofrecemos?
SONDA Academy, una plataforma educativa de aprendizaje constante que busca potenciar al máximo tu desarrollo profesional.
Trabajo híbrido, en SONDA sabemos que la flexibilidad es importante para tu bienestar es por eso que contamos con jornadas presenciales y de teletrabajo.
SONDA Wellness, un programa que busca apoyarte en el balance de tu vida personal y profesional, que promoviendo una serie de iniciativas enfocadas en tu salud física, mental y social.

Y mucho más!
Más Diversidad, más Inclusión es igual a Innovación y colaboración
En SONDA estamos comprometidos con la diversidad. Fomentamos un ambiente inclusivo que garantice que los talentos puedan trabajar en un entorno positivo que los invite a desarrollar su carrera profesional en igualdad de oportunidades.

¡Sé parte de nuestro equipo!

They are looking for a Service Desk Analyst (Semi Senior) to provide first-level support to internal users at a leading and well-established Canadian company, specialized in electronic payment solutions for businesses of all sizes. The role is focused on desktop, mobile, and corporate application support, ensuring timely response and resolution to incidents and “how to” inquiries.

This position also involves coaching team members, contributing to the knowledge base, and handling moderate to complex tickets. The analyst will participate in an after-hours On-Call rotation, covering 7 pm to 7 am shifts including weekends and holidays.

Responsibilities :

• Triage and troubleshoot moderate to complex Level 1 incidents received via phone, self-service, or email, ensuring resolution within service target timelines.
• Provide guidance and training to other Level 1 Service Desk team members, ensuring knowledge transfer and improved first call resolution.
• Contribute monthly content to the knowledge base to drive user self-service and reduce inbound requests.
• Maintain an understanding of the standard applications supported by the End User Services team.

Work Location : 100% Remote – LATAM (preferably Argentina)

Contract Type : Full time - Contractor

• Bachelor’s degree in Information Technology or related field, or 3+ years of relevant experience in technical support or team management roles.
• MCP WIN 10 certification or similar
• Experience with end-user technologies: desktops, laptops, mobile devices, meeting room tech, Windows, MacOS, iOS.
• Proficiency with Office 365 tools: Teams, OneDrive, SharePoint, Teams Voice.
• Knowledge of Azure and ServiceNow.
• Understanding of ITIL processes.
• Excellent verbal and written communication skills across all organizational levels.
• Advanced English Level
• Bilingual in French is a plus.
• Availability for after-hours On-Call support (7 pm to 7 am, including weekends and holidays)
• Salary in USD.
• 10 paid time off (PTO) days per year.
• International certifications and trainings of your choice.
• Access to coworking spaces.
• English classes to enhance your language skills

Detalles

Tags:

Our client is a global company headquartered in the United States, operating as a shared services hub that supports clients across the U.S., Canada, and Europe. They specialize in sourcing and hiring IT professionals from throughout Latin America, connecting them with established, reliable clients that integrate them as extensions of their teams.

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