180 Ofertas de Service Operations en Argentina

Our client delivers the first patented Secure BYO-PC solution—making remote work safe, simple, and cost-effective without locking down the entire device.Your Role and ImpactAs the first point of contact for customers and internal users, Technical Support Specialists are responsible for building strong relationships and delivering an exceptional user experience. You will monitor phone and ticketing systems, troubleshoot technical issues in the application hosting environment, and coordinate with internal teams to support end-user success.You will resolve desktop and application issues across Windows and Mac systems, troubleshoot mail flow and connectivity problems, and ensure service levels are consistently met. You’ll also contribute to documentation and identify opportunities for process improvement. Success in this role requires curiosity, technical agility, strong customer service skills, and the ability to thrive in a dynamic environment.Responsibilities- Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues- Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system- Navigate technical documentation to follow appropriate troubleshooting steps for reported issues- Monitor ticket queues to ensure SLA compliance and escalate when necessary- Maintain clear and consistent documentation of incidents and resolution notes using Zendesk- Deliver remote desktop support to both client and internal users- Proactively identify emerging issues and act quickly to mitigate impact- Notify management of trending technical problems and contribute ideas for process improvements- Build effective cross-functional relationships to support escalation paths and end-user success- Uphold a positive, professional atmosphere with both customers and colleaguesRequirements- 2+ years of experience providing application and desktop support in a fast-paced environment- C1 level English or equivalent proficiency- Advanced troubleshooting skills for Windows 10/11, Mac OS, and the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams)- Proficiency with Microsoft native tools and utilities for resolving system issues- Familiarity with mail flow, routing, and connectivity concepts in Microsoft Exchange and Office 365- Experience with ticketing platforms such as Zendesk- Ability to analyze, prioritize, and respond to support issues using sound judgment and technical reasoning- Customer-first mindset with excellent multitasking and communication skills- Willingness to learn new tools and technologies in a fast-evolving environment- Cloud computing knowledge and general system administration experience- Strong interpersonal skills with the ability to collaborate within a team and across departments- Adaptability to shifting priorities and changing customer needs- Motivation to contribute to a collaborative, mission-driven culturePreferred Qualifications:- Familiarity with LAN, WAN, and mobile computing setups- Experience with PowerShell scripting- Background working for a managed service provider (MSP)- Understanding of Office 365 tenant administrationBenefits- Salary Range: $1800-$200 USD/month- 3 days in office in Palermo, Buenos Aires- Unlimited PTO- 1500 USD Tech budget***Only CV's submitted in English will be accepted

MURAL

MURAL's mission is to inspire teams to connect and innovate, while bringing purpose and intention to the craft of collaboration.:MURAL created the Collaborative Intelligence System to power cultures of effective collaboration where everyone is connected, contributing, and.

Geopagos

Job Category:Products and TechnologyJob Details:As a member of the Support team , you will leverage advanced technical expertise to resolve complex platform-related issues affecting customers. As a Dev expert, you will enable customer success by helping our customers to.

Requisition ID: 32646- Job Location(s): Buenos Aires, ARResponsibilities:Responsibilities for this position include but are not limited to the following.- Coordinate the product analyses that had warranty requested and the report for the lab made by the technical support.

DXC Technology

Responsibilities: - Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.- Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.- Provide software service, post-.

ESET, LLC

The Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also.

STEFANINI LATAM

Alliants

We’re Hiring aTechnical Support Engineer (L2)Location:Remote (Argentina & Uruguay)Salary: DOEAt Alliants, we're on a mission to transform every customer engagement into something exceptional. We believe in working smart together to push the boundaries of company culture and.

Position summaryWe are looking for a dynamic Technical Support / Customer Success Engineer to serve as the primary contact for both internal and external technical inquiries. In this key role, you will engage directly with customers, providing expert guidance on web service.

SignalWire, Inc

The Support Technician will be tasked with solving intermediate to advanced technical issues associated with all SignalWire Platform Services up to and including, Video, Voice, Messaging, and Fax APIs. The Support Technician will also collaborate with internal team members.

Position Title: IT Support SpecialistLocation: RemoteEmployment Type: Full-TimeExperience Level: 3+ YearsCompany: Teamficient - Range: $8 0 - 1000 (Negotiable for highly experienced candidates)Job Overview: We are looking for a proactive and.

We are hiring a Desktop Support Specialist to help us keep growing. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

At Cybele Software, we help organizations extend the life and value of their software. Whether they are looking to improve and empower remote work or turn their business-critical legacy apps into modern SaaS, our software enables customers to focus on what's most important:.

Dow

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do.

ABB

Sales Support Specialist - Logistic & Procurement:Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and.

About Replika:Replika is an AI companion loved by 35M+ users worldwide. We're redefining what it means to connect with technology - emotionally, intelligently, and personally. From mobile to VR, we're building an experience that feels less like software and more like.

Aspen Technology

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience.

Bionic Talent

About the client:Our client is a leading digital marketing agency based in the USA with very specific and targeted clients. They are looking for an experienced Customer Support Representative who has the right people skills to successfully fulfill this role.About the.

IBM

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible.

ABB

Administrative Support Services Specialist ROBOTICS- Temporary Position:Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of.

️Title : Engineer, Technical Support

Department : Engineering

Location : Remote within Argentina

Block Labs is a leading force in the Web3 space, incubating, investing in, and accelerating top-tier fintech, crypto and iGaming projects. With a mission to shape the future of decentralized technology, we partner with visionary startups to raise funding, refine product-market fit, and grow their audiences. Our diverse team drives innovation, using deep industry expertise and an extensive network to empower the next wave of blockchain-driven companies. At Block Labs, we’re passionate about turning bold ideas into breakthrough success.

In this hands-on role, you will be the first line of defense for internal escalations related to production health, user experience, and platform stability. As a Technical Support Engineer, you will work at the intersection of development, QA, infrastructure and security, triaging issues, validating deployments, reviewing logs and alerts, and driving resolutions to completion. You will be essential in ensuring our production environments are robust, monitored, and secure. Your diligence and ownership will directly impact uptime, service quality, and internal velocity.

• Act as the primary escalation point for internal stakeholders and 1st level support teams.
• Triage, investigate, and coordinate resolution of production issues across multiple environments and services.
• Validate and verify production deployments in collaboration with Engineering and QA.
• Perform lightweight QA and smoke testing post-deployment to ensure functional integrity.
• Review application logs, dashboards, and alerting systems to identify and resolve anomalies proactively.
• Participate in daily monitoring and maintenance of production systems, working to prevent outages before they occur.
• Contribute to security and operational reviews, ensuring compliance with internal standards.
• Maintain and improve observability by enhancing dashboards, alerts, and runbooks.
• Participate in the on-call rotation, providing rapid response during service disruptions or anomalies.

• 2+ years of experience in a Technical Support, SRE, QA, or DevOps-adjacent role.
• Understanding of modern cloud-native architectures.
• Familiarity with monitoring and telemetry stacks such as Grafana, Prometheus, Datadog, or similar.
• Comfortable with being part of an on-call rotation.
• Experience troubleshooting issues across multiple layers: frontend, backend, infrastructure.
• Able to read and interpret logs, stack traces, and system alerts to diagnose issues quickly.
• Hands-on experience in validating production deployments and conducting post-release checks.
• Exposure to incident management workflows and collaboration with engineering and product teams.
• Basic knowledge of scripting and SQL is a plus.
• Strong communication skills and a proactive mindset; you take ownership of problems until they’re resolved.

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If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

At Sovos, we're looking for a Technical Support Engineer who will serve as a product expert with advanced technical capabilities, bridging the gap between customer support and product development teams. In this specialized role, you'll combine deep Sovos product knowledge with software engineering principles to resolve the most challenging technical issues while contributing to product stability and evolution.

As a Technical Support Engineer, you'll be both a technical escalation point and a product advocate, driving improvements that enhance the customer experience while reducing technical debt. You'll have the opportunity to dive deep into complex problems, develop innovative solutions, and collaborate with engineering teams to make a meaningful impact on our products and customers.

More specifically, you will:

Handle escalated, complex technical support cases that require deep product knowledge and advanced troubleshooting skills, documenting all customer interactions, issues, and resolutions

Investigate and resolve highly complex technical issues requiring code-level understanding, performing in-depth analysis of product architecture, APIs, databases, and integration points

Create and maintain technical documentation focused on system architecture, integration patterns, and advanced troubleshooting methodologies

Develop custom scripts, tools, and utilities to diagnose issues, automate troubleshooting processes, and implement workarounds when needed

Participate in product development cycles, conduct code reviews, and contribute fixes for customer-impacting issues in collaboration with the engineering team

Design and implement data migration strategies, analyze system performance issues, and provide optimization recommendations for complex customer configurations

Lead technical discovery sessions with customers to understand requirements and provide implementation guidance for enterprise-level solutions

Create and deliver advanced technical training for internal teams and key customers while contributing to on-call rotations during critical incidents

What We Need From You

5+ years of experience in technical support or software engineering, preferably in the SaaS industry

Experience with software development methodologies, version control systems (Git), web technologies, frameworks, and cloud infrastructure (AWS, Azure, GCP)

Understanding of networking concepts, security principles, and authentication protocols with the ability to read and understand code bases to determine root causes of issues

Experience with performance tuning, debugging, and optimization techniques paired with strong analytical skills to break down complex technical problems systematically

Excellence in technical documentation with ability to explain complex concepts clearly while maintaining a customer-focused mindset balanced with engineering discipline

Demonstrated success in cross-functional collaboration between support, product, and engineering teams while managing multiple high-complexity cases simultaneously

Ability to speak and write English for customer communications in addition to the primary language for the product(s) being supported (May be one of English, Spanish, Portuguese, Turkish)

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Flexible Time-Off
• Meal Vouchers to assist with food expenses
• Bi-Weekly Meeting Free Days
• Globally recognized Training and Development programs
• Virtual English Club through Rosetta Stone, and more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit and follow us on LinkedIn and Twitter .

• Provide first-level and internal/external escalation support on all Innovid solutions/products
• Provide exceptional customer support via verbal and written communication
• Liaise between Client Services/Sales teams and R&D on product defects and escalations
• Develop and maintain custom analytics reports for both internal and external needs
• Troubleshoot data anomalies and discrepancies
• Service access management requests

• 3+ years of experience in a technical client-facing role
• Advanced English Skills (Oral and Written Communication)
• Experience in SQL query use and development
• Experience with web development and network traffic troubleshooting tools (e.g. Charles, Fiddler, Chrome Developer Tools, etc)
• Experience with ticketing system - an advantage
• Experience with REST APIs - an advantage
• Experience with 1 or more programming languages - an advantage

• Unlimited Vacations
• Monthly Inflation updates
• Lunch Credit
• OSDE 410 as medical assurance
• Gym coverage
• Internet coverage
• 1 extra paid month for primary & secondary birthing caregivers
• Learning & Development - Tools and Training
• Hybrid & flexible working model - nice offices in Palermo with endless snacks & beverages
• High visibility roles with a tremendous amount of growth potential
• Global team and cross-company collaboration unlike anywhere else!

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️Title : Engineer, Technical Support

Department : Engineering

Location : Remote within Argentina

Block Labs is a leading force in the Web3 space, incubating, investing in, and accelerating top-tier fintech, crypto and iGaming projects. With a mission to shape the future of decentralized technology, we partner with visionary startups to raise funding, refine product-market fit, and grow their audiences. Our diverse team drives innovation, using deep industry expertise and an extensive network to empower the next wave of blockchain-driven companies. At Block Labs, we’re passionate about turning bold ideas into breakthrough success.

In this hands-on role, you will be the first line of defense for internal escalations related to production health, user experience, and platform stability. As a Technical Support Engineer, you will work at the intersection of development, QA, infrastructure and security, triaging issues, validating deployments, reviewing logs and alerts, and driving resolutions to completion. You will be essential in ensuring our production environments are robust, monitored, and secure. Your diligence and ownership will directly impact uptime, service quality, and internal velocity.

• Act as the primary escalation point for internal stakeholders and 1st level support teams.
• Triage, investigate, and coordinate resolution of production issues across multiple environments and services.
• Validate and verify production deployments in collaboration with Engineering and QA.
• Perform lightweight QA and smoke testing post-deployment to ensure functional integrity.
• Review application logs, dashboards, and alerting systems to identify and resolve anomalies proactively.
• Participate in daily monitoring and maintenance of production systems, working to prevent outages before they occur.
• Contribute to security and operational reviews, ensuring compliance with internal standards.
• Maintain and improve observability by enhancing dashboards, alerts, and runbooks.
• Participate in the on-call rotation, providing rapid response during service disruptions or anomalies.

• 2+ years of experience in a Technical Support, SRE, QA, or DevOps-adjacent role.
• Understanding of modern cloud-native architectures.
• Familiarity with monitoring and telemetry stacks such as Grafana, Prometheus, Datadog, or similar.
• Comfortable with being part of an on-call rotation.
• Experience troubleshooting issues across multiple layers: frontend, backend, infrastructure.
• Able to read and interpret logs, stack traces, and system alerts to diagnose issues quickly.
• Hands-on experience in validating production deployments and conducting post-release checks.
• Exposure to incident management workflows and collaboration with engineering and product teams.
• Basic knowledge of scripting and SQL is a plus.
• Strong communication skills and a proactive mindset; you take ownership of problems until they’re resolved.

Field Technical SupportThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Responsibilities:

• Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
• Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
• Participate in Customer Expectation management as part of escalation process.
• Build relationship with management in assigned accounts.
• Sets expectations with customers based on defined parameters.

Education and Experience Required:

• Bachelor's degree preferred or Associate degree holder (technical field) with 2-4 years working experience in Systems Engineering.
• Intermediate -Advanced English Level
• Experience and knowledge of NonStop technology is required.

Knowledge and Skills:

• Basic knowledge of company products and services offerings is nice to have
• Communicate effectively to technical level and first-level management within an organization.
• Active listening skills and ability to adjust messages to audience level.
• Problem-solving skills (proactive, reactive and creative based on clearly defined procedures.
• Conceptual understanding of IT environments.

Additional Skills:

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Job Level:

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions. You will be responsible for solving software and hardware challenges and ensuring seamless implementation for customers across different industries.

Key Responsibilities:

• Technical Support & Troubleshooting:
  • Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces).
  • Diagnose and troubleshoot issues across software, application, and hardware layers.
  • Assist customers with Android Studio builds, SDK/API integrations, web system configurations, and device-level debugging.
• Field Deployment & Testing:
  • Assist in the installation, configuration, and validation of products at customer sites.
  • Perform field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions.
  • Collect and analyze customer feedback to support product improvement.
• Customer Training & Enablement:
  • Deliver technical workshops, training sessions, and onboarding support to ensure customer success.
  • Create technical documentation, integration guides, and troubleshooting manuals.
• Pre-Sales & Post-Sales Technical Support:
  • Partner with sales teams to provide technical expertise during solution proposals, demonstrations, and proof-of-concept stages.
  • Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs.
• Cross-Team Collaboration:
  • Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements.
  • Support internal testing and validation of new features and product releases.

Requirement:

• Bachelor's degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline
• 3+ years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role.
• Strong hands-on experience with Android OS, APK development, and SDK/API integration.
• Practical experience with Android Studio development and debugging tools
• Solid troubleshooting skills for hardware interfaces including WiFi, Bluetooth, and USB.
• Familiar with web development technologies such as Node.js, HTML5, CSS3, JavaScript is a Plus.
• Understanding of REST APIs and mobile-to-web system integration. Familiar with database systems (MySQL, SQLite) and cloud platforms (Firebase, AWS) is a Plus.
• Exposure to cross-platform mobile development (Flutter, React Native) is a Plus.
• Excellent verbal and written communication skills
• Ability to explain complex technical issues clearly to non-technical stakeholders
• Strong organizational skills with the ability to manage multiple projects and priorities
• Ability to work independently and proactively in a fast-paced, customer-focused environment.
• Strong problem-solving mindset and a passion for customer success.

We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions. You will be responsible for solving software and hardware challenges and ensuring seamless implementation for customers across different industries.

Key Responsibilities:

• Technical Support & Troubleshooting:
  • Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces).
  • Diagnose and troubleshoot issues across software, application, and hardware layers.
  • Assist customers with Android Studio builds, SDK/API integrations, web system configurations, and device-level debugging.
• Field Deployment & Testing:
  • Assist in the installation, configuration, and validation of products at customer sites.
  • Perform field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions.
  • Collect and analyze customer feedback to support product improvement.
• Customer Training & Enablement:
  • Deliver technical workshops, training sessions, and onboarding support to ensure customer success.
  • Create technical documentation, integration guides, and troubleshooting manuals.
• Pre-Sales & Post-Sales Technical Support:
  • Partner with sales teams to provide technical expertise during solution proposals, demonstrations, and proof-of-concept stages.
  • Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs.
• Cross-Team Collaboration:
  • Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements.
  • Support internal testing and validation of new features and product releases.

Requirement:

• Bachelor's degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline
• 3+ years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role.
• Strong hands-on experience with Android OS, APK development, and SDK/API integration.
• Practical experience with Android Studio development and debugging tools
• Solid troubleshooting skills for hardware interfaces including WiFi, Bluetooth, and USB.
• Familiar with web development technologies such as Node.js, HTML5, CSS3, JavaScript is a Plus.
• Understanding of REST APIs and mobile-to-web system integration. Familiar with database systems (MySQL, SQLite) and cloud platforms (Firebase, AWS) is a Plus.
• Exposure to cross-platform mobile development (Flutter, React Native) is a Plus.
• Excellent verbal and written communication skills
• Ability to explain complex technical issues clearly to non-technical stakeholders
• Strong organizational skills with the ability to manage multiple projects and priorities
• Ability to work independently and proactively in a fast-paced, customer-focused environment.
• Strong problem-solving mindset and a passion for customer success.

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

At Sovos, we're looking for a Technical Support Engineer who will serve as a product expert with advanced technical capabilities, bridging the gap between customer support and product development teams. In this specialized role, you'll combine deep Sovos product knowledge with software engineering principles to resolve the most challenging technical issues while contributing to product stability and evolution.

As a Technical Support Engineer, you'll be both a technical escalation point and a product advocate, driving improvements that enhance the customer experience while reducing technical debt. You'll have the opportunity to dive deep into complex problems, develop innovative solutions, and collaborate with engineering teams to make a meaningful impact on our products and customers.

More specifically, you will:

• Handle escalated, complex technical support cases that require deep product knowledge and advanced troubleshooting skills, documenting all customer interactions, issues, and resolutions

• Investigate and resolve highly complex technical issues requiring code-level understanding, performing in-depth analysis of product architecture, APIs, databases, and integration points

• Create and maintain technical documentation focused on system architecture, integration patterns, and advanced troubleshooting methodologies

• Develop custom scripts, tools, and utilities to diagnose issues, automate troubleshooting processes, and implement workarounds when needed

• Participate in product development cycles, conduct code reviews, and contribute fixes for customer-impacting issues in collaboration with the engineering team

• Design and implement data migration strategies, analyze system performance issues, and provide optimization recommendations for complex customer configurations

• Lead technical discovery sessions with customers to understand requirements and provide implementation guidance for enterprise-level solutions

• Create and deliver advanced technical training for internal teams and key customers while contributing to on-call rotations during critical incidents

What We Need From You

• 5+ years of experience in technical support or software engineering, preferably in the SaaS industry

• Proficiency in at least one programming language relevant to the product stack (e.g., JavaScript, Python, Java, C#) and strong understanding of databases, SQL, API design, and integration patterns

• Experience with software development methodologies, version control systems (Git), web technologies, frameworks, and cloud infrastructure (AWS, Azure, GCP)

• Understanding of networking concepts, security principles, and authentication protocols with the ability to read and understand code bases to determine root causes of issues

• Experience with performance tuning, debugging, and optimization techniques paired with strong analytical skills to break down complex technical problems systematically

• Excellence in technical documentation with ability to explain complex concepts clearly while maintaining a customer-focused mindset balanced with engineering discipline

• Demonstrated success in cross-functional collaboration between support, product, and engineering teams while managing multiple high-complexity cases simultaneously

• Ability to speak and write English for customer communications in addition to the primary language for the product(s) being supported (May be one of English, Spanish, Portuguese, Turkish)

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Flexible Time-Off
• Comprehensive Health benefits
• Meal Vouchers to assist with food expenses
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Virtual English Club through Rosetta Stone, and more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit and follow us on LinkedIn and Twitter .