150 Ofertas de Technical Support en Argentina

Middle IT Technical support

Cordoba Avenga

Publicado hace 12 días

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Descripción Del Trabajo

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This is us

This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is the job

In Buenos Aires within the Telecommunications industry, we are actively seeking a professional to strengthen our team.

This is the team

In your role you'll become a vital member in a team of skilled professionals. Your primary responsibility will involve provide technical-level support in production environments and monitor services and applications using tools like Dynatrace and UIM. Here you will have the opportunity to make a meaningful contribution to global technological progress while at the same time advancing your own skills, and career.

This is you

  • Experience in application monitoring and technical support in production environments (Dynatrace, UIM)
  • Basic knowledge of Linux and ability to read log files.
  • Basic experience with GCP and AWS.
  • Familiarity with tracking tools (Jira, Kanban, Agile methodologies).
  • Strong technical research skills and ability to work independently.

Nice-to-have skills:

  • Previous experience in telecommunications or high-volume data environments.
  • Experience managing critical incidents.
  • Strong communication skills and ability to work in a team.
  • Knowledge of Salesforce, especially in Marketing Cloud, Engagement, and Personalization modules

This is your role

  • Provide technical-level support in production environments.
  • Monitor services and applications using tools like Dynatrace and UIM.
  • Analyze and interpret log files (in Linux systems).
  • Investigate and search for technical information to troubleshoot issues.
  • Navigate between different environments (DEV, QA, PROD) and explore datasets.
  • Participate in incident management and escalation processes.
  • Collaborate using Agile methodologies (Jira, Kanban).
  • Work with Salesforce modules: Marketing Cloud, Personalization, and Engagement.
  • Participate in on-call rotations (one week every two months, from Monday to Monday, 6:00 PM to 9:00 AM, including weekends).

We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength .

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting

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Middle IT Technical support

Cordoba Qinshift

Publicado hace 12 días

Trabajo visto

Toque nuevamente para cerrar

Descripción Del Trabajo

This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is the job

In Buenos Aires within the Telecommunications industry, we are actively seeking a professional to strengthen our team.

This is the team

In your role you'll become a vital member in a team of skilled professionals. Your primary responsibility will involve provide technical-level support in production environments and monitor services and applications using tools like Dynatrace and UIM. Here you will have the opportunity to make a meaningful contribution to global technological progress while at the same time advancing your own skills, and career.

This is you

  • Experience in application monitoring and technical support in production environments (Dynatrace, UIM)
  • Basic knowledge of Linux and ability to read log files.
  • Basic experience with GCP and AWS.
  • Familiarity with tracking tools (Jira, Kanban, Agile methodologies).
  • Strong technical research skills and ability to work independently.

Nice-to-have Skills

  • Previous experience in telecommunications or high-volume data environments.
  • Experience managing critical incidents.
  • Strong communication skills and ability to work in a team.
  • Knowledge of Salesforce, especially in Marketing Cloud, Engagement, and Personalization modules

This is your role

  • Provide technical-level support in production environments.
  • Monitor services and applications using tools like Dynatrace and UIM.
  • Analyze and interpret log files (in Linux systems).
  • Investigate and search for technical information to troubleshoot issues.
  • Navigate between different environments (DEV, QA, PROD) and explore datasets.
  • Participate in incident management and escalation processes.
  • Collaborate using Agile methodologies (Jira, Kanban).
  • Work with Salesforce modules: Marketing Cloud, Personalization, and Engagement.
  • Participate in on-call rotations (one week every two months, from Monday to Monday, 6:00 PM to 9:00 AM, including weekends).

We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength . #J-18808-Ljbffr
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Technical Support Engineer

Ciudad de Mendoza, Mendoza Story Terrace Inc.

Publicado hace 2 días

Trabajo visto

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Descripción Del Trabajo

️Title : Engineer, Technical Support

Department : Engineering

Location : Remote within Argentina

About Block Labs

Block Labs is a leading force in the Web3 space, incubating, investing in, and accelerating top-tier fintech, crypto and iGaming projects. With a mission to shape the future of decentralized technology, we partner with visionary startups to raise funding, refine product-market fit, and grow their audiences. Our diverse team drives innovation, using deep industry expertise and an extensive network to empower the next wave of blockchain-driven companies. At Block Labs, we’re passionate about turning bold ideas into breakthrough success.

About The Role

In this hands-on role, you will be the first line of defense for internal escalations related to production health, user experience, and platform stability. As a Technical Support Engineer, you will work at the intersection of development, QA, infrastructure and security, triaging issues, validating deployments, reviewing logs and alerts, and driving resolutions to completion. You will be essential in ensuring our production environments are robust, monitored, and secure. Your diligence and ownership will directly impact uptime, service quality, and internal velocity.

Key Responsibilities:
  • Act as the primary escalation point for internal stakeholders and 1st level support teams.
  • Triage, investigate, and coordinate resolution of production issues across multiple environments and services.
  • Validate and verify production deployments in collaboration with Engineering and QA.
  • Perform lightweight QA and smoke testing post-deployment to ensure functional integrity.
  • Review application logs, dashboards, and alerting systems to identify and resolve anomalies proactively.
  • Participate in daily monitoring and maintenance of production systems, working to prevent outages before they occur.
  • Contribute to security and operational reviews, ensuring compliance with internal standards.
  • Maintain and improve observability by enhancing dashboards, alerts, and runbooks.
  • Participate in the on-call rotation, providing rapid response during service disruptions or anomalies.
About You:
  • 2+ years of experience in a Technical Support, SRE, QA, or DevOps-adjacent role.
  • Understanding of modern cloud-native architectures.
  • Familiarity with monitoring and telemetry stacks such as Grafana, Prometheus, Datadog, or similar.
  • Comfortable with being part of an on-call rotation.
  • Experience troubleshooting issues across multiple layers: frontend, backend, infrastructure.
  • Able to read and interpret logs, stack traces, and system alerts to diagnose issues quickly.
  • Hands-on experience in validating production deployments and conducting post-release checks.
  • Exposure to incident management workflows and collaboration with engineering and product teams.
  • Basic knowledge of scripting and SQL is a plus.
  • Strong communication skills and a proactive mindset; you take ownership of problems until they’re resolved.
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Field Technical Support

Buenos Aires Zerto

Publicado hace 4 días

Trabajo visto

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Descripción Del Trabajo

Field Technical SupportThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Responsibilities:

  • Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
  • Integrate technical knowledge and business understanding to create solutions for customers.
  • Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
  • Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
  • Participate in Customer Expectation management as part of escalation process.
  • Build relationship with management in assigned accounts.
  • Sets expectations with customers based on defined parameters.

Education and Experience Required:

  • Bachelor's degree preferred or Associate degree holder (technical field) with 2-4 years working experience in Systems Engineering.
  • Intermediate -Advanced English Level
  • Experience and knowledge of NonStop technology is required.

Knowledge and Skills:

  • Basic knowledge of company products and services offerings is nice to have
  • Communicate effectively to technical level and first-level management within an organization.
  • Active listening skills and ability to adjust messages to audience level.
  • Problem-solving skills (proactive, reactive and creative based on clearly defined procedures.
  • Conceptual understanding of IT environments.

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Entry

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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Technical Support Engineer

Buenos Aires iMin

Publicado hace 6 días

Trabajo visto

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Descripción Del Trabajo

We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions. You will be responsible for solving software and hardware challenges and ensuring seamless implementation for customers across different industries.

Key Responsibilities:

  • Technical Support & Troubleshooting:
    • Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces).
    • Diagnose and troubleshoot issues across software, application, and hardware layers.
    • Assist customers with Android Studio builds, SDK/API integrations, web system configurations, and device-level debugging.
  • Field Deployment & Testing:
    • Assist in the installation, configuration, and validation of products at customer sites.
    • Perform field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions.
    • Collect and analyze customer feedback to support product improvement.
  • Customer Training & Enablement:
    • Deliver technical workshops, training sessions, and onboarding support to ensure customer success.
    • Create technical documentation, integration guides, and troubleshooting manuals.
  • Pre-Sales & Post-Sales Technical Support:
    • Partner with sales teams to provide technical expertise during solution proposals, demonstrations, and proof-of-concept stages.
    • Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs.
  • Cross-Team Collaboration:
    • Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements.
    • Support internal testing and validation of new features and product releases.


Requirement:

  • Bachelor's degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline
  • 3+ years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role.
  • Strong hands-on experience with Android OS, APK development, and SDK/API integration.
  • Practical experience with Android Studio development and debugging tools
  • Solid troubleshooting skills for hardware interfaces including WiFi, Bluetooth, and USB.
  • Familiar with web development technologies such as Node.js, HTML5, CSS3, JavaScript is a Plus.
  • Understanding of REST APIs and mobile-to-web system integration. Familiar with database systems (MySQL, SQLite) and cloud platforms (Firebase, AWS) is a Plus.
  • Exposure to cross-platform mobile development (Flutter, React Native) is a Plus.
  • Excellent verbal and written communication skills
  • Ability to explain complex technical issues clearly to non-technical stakeholders
  • Strong organizational skills with the ability to manage multiple projects and priorities
  • Ability to work independently and proactively in a fast-paced, customer-focused environment.
  • Strong problem-solving mindset and a passion for customer success.
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Technical Support Engineer

Cordoba iMin

Publicado hace 6 días

Trabajo visto

Toque nuevamente para cerrar

Descripción Del Trabajo

We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions. You will be responsible for solving software and hardware challenges and ensuring seamless implementation for customers across different industries.

Key Responsibilities:

  • Technical Support & Troubleshooting:
    • Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces).
    • Diagnose and troubleshoot issues across software, application, and hardware layers.
    • Assist customers with Android Studio builds, SDK/API integrations, web system configurations, and device-level debugging.
  • Field Deployment & Testing:
    • Assist in the installation, configuration, and validation of products at customer sites.
    • Perform field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions.
    • Collect and analyze customer feedback to support product improvement.
  • Customer Training & Enablement:
    • Deliver technical workshops, training sessions, and onboarding support to ensure customer success.
    • Create technical documentation, integration guides, and troubleshooting manuals.
  • Pre-Sales & Post-Sales Technical Support:
    • Partner with sales teams to provide technical expertise during solution proposals, demonstrations, and proof-of-concept stages.
    • Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs.
  • Cross-Team Collaboration:
    • Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements.
    • Support internal testing and validation of new features and product releases.


Requirement:

  • Bachelor's degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline
  • 3+ years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role.
  • Strong hands-on experience with Android OS, APK development, and SDK/API integration.
  • Practical experience with Android Studio development and debugging tools
  • Solid troubleshooting skills for hardware interfaces including WiFi, Bluetooth, and USB.
  • Familiar with web development technologies such as Node.js, HTML5, CSS3, JavaScript is a Plus.
  • Understanding of REST APIs and mobile-to-web system integration. Familiar with database systems (MySQL, SQLite) and cloud platforms (Firebase, AWS) is a Plus.
  • Exposure to cross-platform mobile development (Flutter, React Native) is a Plus.
  • Excellent verbal and written communication skills
  • Ability to explain complex technical issues clearly to non-technical stakeholders
  • Strong organizational skills with the ability to manage multiple projects and priorities
  • Ability to work independently and proactively in a fast-paced, customer-focused environment.
  • Strong problem-solving mindset and a passion for customer success.
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Technical Support Engineer

Sovos

Publicado hace 10 días

Trabajo visto

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Descripción Del Trabajo

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

At Sovos, we're looking for a Technical Support Engineer who will serve as a product expert with advanced technical capabilities, bridging the gap between customer support and product development teams. In this specialized role, you'll combine deep Sovos product knowledge with software engineering principles to resolve the most challenging technical issues while contributing to product stability and evolution.

As a Technical Support Engineer, you'll be both a technical escalation point and a product advocate, driving improvements that enhance the customer experience while reducing technical debt. You'll have the opportunity to dive deep into complex problems, develop innovative solutions, and collaborate with engineering teams to make a meaningful impact on our products and customers.

More specifically, you will:

  • Handle escalated, complex technical support cases that require deep product knowledge and advanced troubleshooting skills, documenting all customer interactions, issues, and resolutions

  • Investigate and resolve highly complex technical issues requiring code-level understanding, performing in-depth analysis of product architecture, APIs, databases, and integration points

  • Create and maintain technical documentation focused on system architecture, integration patterns, and advanced troubleshooting methodologies

  • Develop custom scripts, tools, and utilities to diagnose issues, automate troubleshooting processes, and implement workarounds when needed

  • Participate in product development cycles, conduct code reviews, and contribute fixes for customer-impacting issues in collaboration with the engineering team

  • Design and implement data migration strategies, analyze system performance issues, and provide optimization recommendations for complex customer configurations

  • Lead technical discovery sessions with customers to understand requirements and provide implementation guidance for enterprise-level solutions

  • Create and deliver advanced technical training for internal teams and key customers while contributing to on-call rotations during critical incidents

What We Need From You

  • 5+ years of experience in technical support or software engineering, preferably in the SaaS industry

  • Proficiency in at least one programming language relevant to the product stack (e.g., JavaScript, Python, Java, C#) and strong understanding of databases, SQL, API design, and integration patterns

  • Experience with software development methodologies, version control systems (Git), web technologies, frameworks, and cloud infrastructure (AWS, Azure, GCP)

  • Understanding of networking concepts, security principles, and authentication protocols with the ability to read and understand code bases to determine root causes of issues

  • Experience with performance tuning, debugging, and optimization techniques paired with strong analytical skills to break down complex technical problems systematically

  • Excellence in technical documentation with ability to explain complex concepts clearly while maintaining a customer-focused mindset balanced with engineering discipline

  • Demonstrated success in cross-functional collaboration between support, product, and engineering teams while managing multiple high-complexity cases simultaneously

  • Ability to speak and write English for customer communications in addition to the primary language for the product(s) being supported (May be one of English, Spanish, Portuguese, Turkish)

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

  • Flexible Time-Off
  • Comprehensive Health benefits
  • Meal Vouchers to assist with food expenses
  • Bi-Weekly Meeting Free Days
  • Mentoring Programs
  • Globally recognized Training and Development programs
  • Virtual English Club through Rosetta Stone, and more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit and follow us on LinkedIn and Twitter .

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Technical Support Assistant

Buenos Aires Assurant

Publicado hace 12 días

Trabajo visto

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Descripción Del Trabajo

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Join to apply for the Technical Support Assistant role at Assurant .

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The technical operator will attend incoming calls from customers who have contracted Assurant's Technological Assistance service and need assistance. Responsibilities include customer service tasks, validation of customer data and contracted services, and technical assistance by telephone and remotely to help resolve issues related to technological products.

Primary Job Accountabilities/Responsibilities
  • Master topics related to mass-use technological devices such as Smartphones, Tablets, Notebooks, PCs, Smart/LED TVs, Gaming, and Home Theatre.
  • Perform software installation, configuration, and updates.
  • Install and configure hardware, peripherals, accessories, and Wi-Fi routers.
  • Clean and remove viruses, spyware, configure firewalls, etc.
  • Configure and use various products.
  • Establish wired and wireless connections.
  • Assist clients with technological issues, diagnose problems, explain solutions, and provide remote support when necessary.
  • Follow predefined service scripts, adapt call pace, and emotionally support customers.
  • Detect system malfunctions, understand coverage, and offer appropriate solutions.
  • Perform hardware and software diagnostics.
  • Find and implement solutions to technical faults or guide customers accordingly.
Basic Qualifications - Experience, Skills, and Knowledge
  • Students or graduates in Systems, Electronics, Telecommunications, or related fields.
  • Previous customer service experience (face-to-face or via phone).
  • Technical skills aligned with job requirements.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Insurance and Consumer Services

This job is active and accepting applications.

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Field Technical Support

Buenos Aires Hewlett Packard Enterprise

Publicado hace 12 días

Trabajo visto

Toque nuevamente para cerrar

Descripción Del Trabajo

Join to apply for the Field Technical Support role at Hewlett Packard Enterprise

Join to apply for the Field Technical Support role at Hewlett Packard Enterprise

Get AI-powered advice on this job and more exclusive features.

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Responsibilities

  • Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
  • Integrate technical knowledge and business understanding to create solutions for customers.
  • Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
  • Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
  • Participate in Customer Expectation management as part of escalation process.
  • Build relationship with management in assigned accounts.
  • Sets expectations with customers based on defined parameters.

Education And Experience Required

  • Bachelor's degree preferred or Associate degree holder (technical field) with 2-4 years working experience in Systems Engineering.
  • Intermediate -Advanced English Level
  • Experience and knowledge of NonStop technology is required.

Knowledge And Skills

  • Basic knowledge of company products and services offerings is nice to have
  • Communicate effectively to technical level and first-level management within an organization.
  • Active listening skills and ability to adjust messages to audience level.
  • Problem-solving skills (proactive, reactive and creative based on clearly defined procedures.
  • Conceptual understanding of IT environments.

Additional Skills

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#argentina

#operations, #technologyandsoftware

Job

Services

Job Level

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

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Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
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  • Job function Information Technology
  • Industries IT Services and IT Consulting

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Technical Support Specialist

Builder.io

Publicado hace 12 días

Trabajo visto

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Descripción Del Trabajo

Builder.io is hiring a Technical Support Specialist to help customers succeed with our platform. If you're a front-end developer with an eye for design and a talent for communication, this role is a great fit.

As a Technical Support Specialist, you will.

  • Support users by managing your support queue and providing timely, clear communication via support tickets, forum interactions, or direct engagement with our Enterprise customers.
  • Troubleshoot and resolve issues ,identifying bugs or technical problems and delivering solutions where possible. As needed, escalate complex issues to the Internal teams.
  • Contribute to product and documentation improvements by turning support insights into better experiences for our users.
  • Collaborate within a fully remote global team, maintaining strong asynchronous communication with colleagues.

You will thrive in this role if you have…

  • Excellent written and verbal communication skills in English.
  • A genuine passion for helping people and solving problems.
  • Proven experience live-coding and using tools like ChatGPT, Claude, or similar AI assistants to debug, explain code, or enhance productivity.
  • Bonus points for experience with platforms like Shopify, Webflow, Wix, or Squarespace.

The items above are a starting point for a conversation, not a hard list of requirements. If this role excites you, we hope you will apply!

What Builder.io offers you:

  • Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
  • Mental health days. We encourage you to take at least one per quarter to recharge
  • Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
  • $500 home office improvement budget. Help get what you need to be comfortable working in a digital-first environment
  • $00 annual learning & development budget. Feel supported and empowered to continue developing your skills
  • Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to 300/month at another local co-working space
  • Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
  • Additional Insurance. Depending on location, Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance
  • 401k (for US based team members). Contribute to your financial future through our Guideline plan
  • Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!) year exercise window (yeah, we're pretty stoked about it!)

About Builder.io:

Builder.io is pioneering the space between design and development, creating a new category of Visual Development Platform that transforms how teams build digital products.

Our Visual Copilot technology bridges the gap between Figma designs and production code, enabling teams to build interactive features using natural language while working with their actual code, data, and APIs. Alongside our code generation capabilities, our CMS empowers organizations to skip code generation altogether and publish updates to any live site or app in a couple clicks.

Trusted by leading mid-market to enterprise-level companies like JCrew, Vimeo, and Anheuser Busch, we're focused on eliminating the traditional bottlenecks between design, development, and content management.

Builder.io is committed to growing an inclusive and diverse team. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

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