3.148 Ofertas de Support Team Lead-beunos Aires en Argentina

Our client delivers the first patented Secure BYO-PC solution—making remote work safe, simple, and cost-effective without locking down the entire device.Your Role and ImpactAs the first point of contact for customers and internal users, Technical Support Specialists are responsible for building strong relationships and delivering an exceptional user experience. You will monitor phone and ticketing systems, troubleshoot technical issues in the application hosting environment, and coordinate with internal teams to support end-user success.You will resolve desktop and application issues across Windows and Mac systems, troubleshoot mail flow and connectivity problems, and ensure service levels are consistently met. You’ll also contribute to documentation and identify opportunities for process improvement. Success in this role requires curiosity, technical agility, strong customer service skills, and the ability to thrive in a dynamic environment.Responsibilities- Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues- Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system- Navigate technical documentation to follow appropriate troubleshooting steps for reported issues- Monitor ticket queues to ensure SLA compliance and escalate when necessary- Maintain clear and consistent documentation of incidents and resolution notes using Zendesk- Deliver remote desktop support to both client and internal users- Proactively identify emerging issues and act quickly to mitigate impact- Notify management of trending technical problems and contribute ideas for process improvements- Build effective cross-functional relationships to support escalation paths and end-user success- Uphold a positive, professional atmosphere with both customers and colleaguesRequirements- 2+ years of experience providing application and desktop support in a fast-paced environment- C1 level English or equivalent proficiency- Advanced troubleshooting skills for Windows 10/11, Mac OS, and the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams)- Proficiency with Microsoft native tools and utilities for resolving system issues- Familiarity with mail flow, routing, and connectivity concepts in Microsoft Exchange and Office 365- Experience with ticketing platforms such as Zendesk- Ability to analyze, prioritize, and respond to support issues using sound judgment and technical reasoning- Customer-first mindset with excellent multitasking and communication skills- Willingness to learn new tools and technologies in a fast-evolving environment- Cloud computing knowledge and general system administration experience- Strong interpersonal skills with the ability to collaborate within a team and across departments- Adaptability to shifting priorities and changing customer needs- Motivation to contribute to a collaborative, mission-driven culturePreferred Qualifications:- Familiarity with LAN, WAN, and mobile computing setups- Experience with PowerShell scripting- Background working for a managed service provider (MSP)- Understanding of Office 365 tenant administrationBenefits- Salary Range: $1800-$200 USD/month- 3 days in office in Palermo, Buenos Aires- Unlimited PTO- 1500 USD Tech budget***Only CV's submitted in English will be accepted

MURAL

MURAL's mission is to inspire teams to connect and innovate, while bringing purpose and intention to the craft of collaboration.:MURAL created the Collaborative Intelligence System to power cultures of effective collaboration where everyone is connected, contributing, and.

Geopagos

Job Category:Products and TechnologyJob Details:As a member of the Support team , you will leverage advanced technical expertise to resolve complex platform-related issues affecting customers. As a Dev expert, you will enable customer success by helping our customers to.

Requisition ID: 32646- Job Location(s): Buenos Aires, ARResponsibilities:Responsibilities for this position include but are not limited to the following.- Coordinate the product analyses that had warranty requested and the report for the lab made by the technical support.

DXC Technology

Responsibilities: - Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.- Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.- Provide software service, post-.

ESET, LLC

The Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also.

STEFANINI LATAM

Alliants

We’re Hiring aTechnical Support Engineer (L2)Location:Remote (Argentina & Uruguay)Salary: DOEAt Alliants, we're on a mission to transform every customer engagement into something exceptional. We believe in working smart together to push the boundaries of company culture and.

Position summaryWe are looking for a dynamic Technical Support / Customer Success Engineer to serve as the primary contact for both internal and external technical inquiries. In this key role, you will engage directly with customers, providing expert guidance on web service.

SignalWire, Inc

The Support Technician will be tasked with solving intermediate to advanced technical issues associated with all SignalWire Platform Services up to and including, Video, Voice, Messaging, and Fax APIs. The Support Technician will also collaborate with internal team members.

Position Title: IT Support SpecialistLocation: RemoteEmployment Type: Full-TimeExperience Level: 3+ YearsCompany: Teamficient - Range: $8 0 - 1000 (Negotiable for highly experienced candidates)Job Overview: We are looking for a proactive and.

We are hiring a Desktop Support Specialist to help us keep growing. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

At Cybele Software, we help organizations extend the life and value of their software. Whether they are looking to improve and empower remote work or turn their business-critical legacy apps into modern SaaS, our software enables customers to focus on what's most important:.

Dow

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do.

ABB

Sales Support Specialist - Logistic & Procurement:Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and.

About Replika:Replika is an AI companion loved by 35M+ users worldwide. We're redefining what it means to connect with technology - emotionally, intelligently, and personally. From mobile to VR, we're building an experience that feels less like software and more like.

Aspen Technology

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience.

Bionic Talent

About the client:Our client is a leading digital marketing agency based in the USA with very specific and targeted clients. They are looking for an experienced Customer Support Representative who has the right people skills to successfully fulfill this role.About the.

IBM

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible.

ABB

Administrative Support Services Specialist ROBOTICS- Temporary Position:Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of.