2.714 Ofertas de Técnicos de Help Desk en Argentina

**Service Desk Agent (PORTUGUESE)**
**Position Overview**
By joining Cognizant as a **Service Desk Agent,** you will be responsible for working within the Cloud, Infrastructure & Security practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud administration, and end user systems and application support. This is a client-facing role & the candidate will have regular interactions with various client managers.
Upon joining, you will get trained on practice specific technical skills, allowing you to enhance your core competency skills and grow your career. You will take on challenges to deliver technology innovation, and design and implement solutions impacting our clients' business and IT imperatives.
**Responsibilities**
+ Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
+ Respond to questions from all emails and callers.
+ Become familiar with each client and their respective applications.
+ Learn fundamental operations of commonly used software, hardware, and other equipment.
+ Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
+ Become familiar with helpdesk policies and services.
+ Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
+ Other duties as assigned by the Service Manager.
**Qualifications**
+ Advanced Portuguese and Spanish.
+ Basic English
+ Bachelor's degree students.
+ Strong interest in learning the latest exploits, tactics, techniques and procedures, vulnerability remediation and security trends in Cloud implementations.
+ Excellent communication skills with the ability to work on a team.
+ Self-motivated individuals with strong analytical, troubleshooting, and problem-solving skills with the passion and appetite to learn newer technologies.
**Why Cognizant?**
+ _A career in one of the largest and fastest growing IT services providers worldwide._
+ _Ongoing support and funding with training and development plans._
+ _Opportunity to work for leading global companies._
+ _Our work environment is diverse, collaborative, and inclusive. We create conditions for everyone to thrive._
+ _A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process._
**Location: Argentina.**
Shift: TUESDAY TO SATURDAY 06:00 - 15:00. Hybrid (Office: Three days per week) - Full Time.
**The Cognizant community:**
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
+ Cognizant is a global community with more than 345,000 associates around the world.
+ We don't just dream of a better way - we make it happen.
+ We take care of our people, clients, company, communities and climate by doing what's right.
+ We foster an innovative environment where you can build the career path that's right for you.
**About us:**
Cognizant is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
**Our commitment to diversity and inclusion:**
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Service Desk Agent (PORTUGUESE)**
**Position Overview**
By joining Cognizant as a **Service Desk Agent** , you will be responsible for working within the Cloud, Infrastructure & Security practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud administration, and end user systems and application support. This is a client-facing role & the candidate will have regular interactions with various client managers.
Upon joining, you will get trained on practice specific technical skills, allowing you to enhance your core competency skills and grow your career. You will take on challenges to deliver technology innovation, and design and implement solutions impacting our clients' business and IT imperatives.
**Responsibilities**
+ Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
+ Respond to questions from all emails and callers.
+ Become familiar with each client and their respective applications.
+ Learn fundamental operations of commonly used software, hardware, and other equipment.
+ Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
+ Become familiar with helpdesk policies and services.
+ Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
+ Other duties as assigned by the Service Manager.
**Qualifications**
+ Advanced Portuguese and Spanish.
+ Basic English
+ Bachelor's degree students.
+ Strong interest in learning the latest exploits, tactics, techniques and procedures, vulnerability remediation and security trends in Cloud implementations.
+ Excellent communication skills with the ability to work on a team.
+ Self-motivated individuals with strong analytical, troubleshooting, and problem-solving skills with the passion and appetite to learn newer technologies.
**Why Cognizant?**
+ _A career in one of the largest and fastest growing IT services providers worldwide._
+ _Ongoing support and funding with training and development plans._
+ _Opportunity to work for leading global companies._
+ _Our work environment is diverse, collaborative, and inclusive. We create conditions for everyone to thrive._
+ _A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process._
**Location: Argentina.**
Shift: TUESDAY TO SATURDAY 09:00 - 18:00. Hybrid (Office: Three days per week) - Full Time.
**The Cognizant community:**
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
+ Cognizant is a global community with more than 345,000 associates around the world.
+ We don't just dream of a better way - we make it happen.
+ We take care of our people, clients, company, communities and climate by doing what's right.
+ We foster an innovative environment where you can build the career path that's right for you.
**About us:**
Cognizant is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
**Our commitment to diversity and inclusion:**
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Service Desk Agent (ENGLISH & SPANISH) Position Overview

By joining Cognizant as a Service Desk Agent , you will be responsible for working within the Cloud, Infrastructure & Security practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud administration, and end user systems and application support. This is a client-facing role & the candidate will have regular interactions with various client managers.

Upon joining, you will get trained on practice specific technical skills, allowing you to enhance your core competency skills and grow your career. You will take on challenges to deliver technology innovation, and design and implement solutions impacting our clients’ business and IT imperatives.

Responsibilities

• Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
• Respond to questions from all emails and callers.
• Become familiar with each client and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
• Become familiar with helpdesk policies and services.
• Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
• Other duties as assigned by the Service Manager.

Qualifications

• Advanced Spanish.
• Advanced English
• Bachelor’s degree students.
• Strong interest in learning the latest exploits, tactics, techniques and procedures, vulnerability remediation and security trends in Cloud implementations.
• Excellent communication skills with the ability to work on a team.
• Self-motivated individuals with strong analytical, troubleshooting, and problem-solving skills with the passion and appetite to learn newer technologies.

Why Cognizant?

• A career in one of the largest and fastest growing IT services providers worldwide.
• Ongoing support and funding with training and development plans.
• Opportunity to work for leading global companies.
• Our work environment is diverse, collaborative, and inclusive. We create conditions for everyone to thrive.
• A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Location: Argentina.

Shift: MONDAY TO FRIDAY 12:30 – 21:30. Hybrid (Office: Three days per week) - Full Time.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

#J-18808-Ljbffr

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.

We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. Weu2019re a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If youu2019re driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—itu2019s a journey.

ASAPP is seeking a full-time Senior IT Service Desk Analyst to help support our Latam region. You will work alongside fellow Service Desk Analysts in Buenos Aires, and New York. You should have a strong background in end-user/desktop support and be genuinely passionate about helping people, solving complex problems, performing technical tasks independently and learning about the latest IT technologies. You will be very familiar with the end-user life cycle, day-to-day troubleshooting, remote support, workflow automation, and timely management and completion of service desk tickets.

What youu2019ll do

• Provide technical support to our staff as the first point of contact operating within given SLAs
• Perform onsite or remote troubleshooting through diagnostic techniques and pertinent questions
• Walk the customer through the problem-solving process
• Follow-up and update customer status and information
• Create technical documentation and how-to articles
• Contribute to multiple projects and/or own a project within the Information Technology Services team
• Provide on-call support

What youu2019ll need

• 3+ year of end-user support/service desk experience
• Self-learner attitude, ability to work independently, and outstanding problem solving skills
• Excellent written and verbal communication skills
• Good understanding of computer systems, mobile devices, and other tech products
• IT assets management experience
• Experience in at least 4 of the following areas: Networking; Collaboration tools (Google Suite, Office 365); Cloud services (Amazon Web Services, Google Cloud Platform, Azure, other); Directory services (LDAP, Active Directory); Identity management (Okta, Active Directory); SaaS platforms; Multi factor authentication (DUO, Google Authenticator); OS Troubleshooting (macOS, Linux and Windows)

What weu2019d like to see

• Deep knowledge of MacOS and/or Linux
• Identity and Access Management (IAM)
• Supporting corporate infrastructure
• User lifecycle management
• Experience with PC’s and Microsoft Intune
• Technical onboarding and offboarding of employees

Benefits

• Competitive compensation
• Stock options
• Healthcare for the family group
• Wellness perks
• Learning & development stipend
• Mac equipment

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at to obtain assistance. #LI-SL1 #LI-Remote

#J-18808-Ljbffr

Service Desk Agent (ENGLISH & SPANISH) Position Overview

By joining Cognizant as a Service Desk Agent , you will be responsible for working within the Cloud, Infrastructure & Security practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud administration, and end user systems and application support. This is a client-facing role & the candidate will have regular interactions with various client managers.

Upon joining, you will get trained on practice specific technical skills, allowing you to enhance your core competency skills and grow your career. You will take on challenges to deliver technology innovation, and design and implement solutions impacting our clients’ business and IT imperatives.

Responsibilities

• Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
• Respond to questions from all emails and callers.
• Become familiar with each client and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
• Become familiar with helpdesk policies and services.
• Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
• Other duties as assigned by the Service Manager.

Qualifications

• Advanced Spanish.
• Advanced English
• Bachelor’s degree students.
• Strong interest in learning the latest exploits, tactics, techniques and procedures, vulnerability remediation and security trends in Cloud implementations.
• Excellent communication skills with the ability to work on a team.
• Self-motivated individuals with strong analytical, troubleshooting, and problem-solving skills with the passion and appetite to learn newer technologies.

Why Cognizant?

• A career in one of the largest and fastest growing IT services providers worldwide.
• Ongoing support and funding with training and development plans.
• Opportunity to work for leading global companies.
• Our work environment is diverse, collaborative, and inclusive. We create conditions for everyone to thrive.
• A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Location: Argentina.

Shift: MONDAY TO FRIDAY 12:30 – 21:30. Hybrid (Office: Three days per week) - Full Time.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

#J-18808-Ljbffr

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.

We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. Weu2019re a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If youu2019re driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—itu2019s a journey.

ASAPP is seeking a full-time Senior IT Service Desk Analyst to help support our Latam region. You will work alongside fellow Service Desk Analysts in Buenos Aires, and New York. You should have a strong background in end-user/desktop support and be genuinely passionate about helping people, solving complex problems, performing technical tasks independently and learning about the latest IT technologies. You will be very familiar with the end-user life cycle, day-to-day troubleshooting, remote support, workflow automation, and timely management and completion of service desk tickets.

What youu2019ll do

• Provide technical support to our staff as the first point of contact operating within given SLAs
• Perform onsite or remote troubleshooting through diagnostic techniques and pertinent questions
• Walk the customer through the problem-solving process
• Follow-up and update customer status and information
• Create technical documentation and how-to articles
• Contribute to multiple projects and/or own a project within the Information Technology Services team
• Provide on-call support

What youu2019ll need

• 3+ year of end-user support/service desk experience
• Self-learner attitude, ability to work independently, and outstanding problem solving skills
• Excellent written and verbal communication skills
• Good understanding of computer systems, mobile devices, and other tech products
• IT assets management experience
• Experience in at least 4 of the following areas: Networking; Collaboration tools (Google Suite, Office 365); Cloud services (Amazon Web Services, Google Cloud Platform, Azure, other); Directory services (LDAP, Active Directory); Identity management (Okta, Active Directory); SaaS platforms; Multi factor authentication (DUO, Google Authenticator); OS Troubleshooting (macOS, Linux and Windows)

What weu2019d like to see

• Deep knowledge of MacOS and/or Linux
• Identity and Access Management (IAM)
• Supporting corporate infrastructure
• User lifecycle management
• Experience with PC’s and Microsoft Intune
• Technical onboarding and offboarding of employees

Benefits

• Competitive compensation
• Stock options
• Healthcare for the family group
• Wellness perks
• Learning & development stipend
• Mac equipment

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at to obtain assistance. #LI-SL1 #LI-Remote

#J-18808-Ljbffr

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.

We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. Weu2019re a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If youu2019re driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—itu2019s a journey.

ASAPP is seeking a full-time Senior IT Service Desk Analyst to help support our Latam region. You will work alongside fellow Service Desk Analysts in Buenos Aires, and New York. You should have a strong background in end-user/desktop support and be genuinely passionate about helping people, solving complex problems, performing technical tasks independently and learning about the latest IT technologies. You will be very familiar with the end-user life cycle, day-to-day troubleshooting, remote support, workflow automation, and timely management and completion of service desk tickets.

What youu2019ll do

• Provide technical support to our staff as the first point of contact operating within given SLAs
• Perform onsite or remote troubleshooting through diagnostic techniques and pertinent questions
• Walk the customer through the problem-solving process
• Follow-up and update customer status and information
• Create technical documentation and how-to articles
• Contribute to multiple projects and/or own a project within the Information Technology Services team
• Provide on-call support

What youu2019ll need

• 3+ year of end-user support/service desk experience
• Self-learner attitude, ability to work independently, and outstanding problem solving skills
• Excellent written and verbal communication skills
• Good understanding of computer systems, mobile devices, and other tech products
• IT assets management experience
• Experience in at least 4 of the following areas: Networking; Collaboration tools (Google Suite, Office 365); Cloud services (Amazon Web Services, Google Cloud Platform, Azure, other); Directory services (LDAP, Active Directory); Identity management (Okta, Active Directory); SaaS platforms; Multi factor authentication (DUO, Google Authenticator); OS Troubleshooting (macOS, Linux and Windows)

What weu2019d like to see

• Deep knowledge of MacOS and/or Linux
• Identity and Access Management (IAM)
• Supporting corporate infrastructure
• User lifecycle management
• Experience with PC’s and Microsoft Intune
• Technical onboarding and offboarding of employees

Benefits

• Competitive compensation
• Stock options
• Healthcare for the family group
• Wellness perks
• Learning & development stipend
• Mac equipment

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at to obtain assistance. #LI-SL1 #LI-Remote

#J-18808-Ljbffr

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.

We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. Weu2019re a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If youu2019re driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—itu2019s a journey.

ASAPP is seeking a full-time Senior IT Service Desk Analyst to help support our Latam region. You will work alongside fellow Service Desk Analysts in Buenos Aires, and New York. You should have a strong background in end-user/desktop support and be genuinely passionate about helping people, solving complex problems, performing technical tasks independently and learning about the latest IT technologies. You will be very familiar with the end-user life cycle, day-to-day troubleshooting, remote support, workflow automation, and timely management and completion of service desk tickets.

What youu2019ll do

• Provide technical support to our staff as the first point of contact operating within given SLAs
• Perform onsite or remote troubleshooting through diagnostic techniques and pertinent questions
• Walk the customer through the problem-solving process
• Follow-up and update customer status and information
• Create technical documentation and how-to articles
• Contribute to multiple projects and/or own a project within the Information Technology Services team
• Provide on-call support

What youu2019ll need

• 3+ year of end-user support/service desk experience
• Self-learner attitude, ability to work independently, and outstanding problem solving skills
• Excellent written and verbal communication skills
• Good understanding of computer systems, mobile devices, and other tech products
• IT assets management experience
• Experience in at least 4 of the following areas: Networking; Collaboration tools (Google Suite, Office 365); Cloud services (Amazon Web Services, Google Cloud Platform, Azure, other); Directory services (LDAP, Active Directory); Identity management (Okta, Active Directory); SaaS platforms; Multi factor authentication (DUO, Google Authenticator); OS Troubleshooting (macOS, Linux and Windows)

What weu2019d like to see

• Deep knowledge of MacOS and/or Linux
• Identity and Access Management (IAM)
• Supporting corporate infrastructure
• User lifecycle management
• Experience with PC’s and Microsoft Intune
• Technical onboarding and offboarding of employees

Benefits

• Competitive compensation
• Stock options
• Healthcare for the family group
• Wellness perks
• Learning & development stipend
• Mac equipment

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at to obtain assistance. #LI-SL1 #LI-Remote

#J-18808-Ljbffr

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.

We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. Weu2019re a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If youu2019re driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—itu2019s a journey.

ASAPP is seeking a full-time Senior IT Service Desk Analyst to help support our Latam region. You will work alongside fellow Service Desk Analysts in Buenos Aires, and New York. You should have a strong background in end-user/desktop support and be genuinely passionate about helping people, solving complex problems, performing technical tasks independently and learning about the latest IT technologies. You will be very familiar with the end-user life cycle, day-to-day troubleshooting, remote support, workflow automation, and timely management and completion of service desk tickets.

What youu2019ll do

• Provide technical support to our staff as the first point of contact operating within given SLAs
• Perform onsite or remote troubleshooting through diagnostic techniques and pertinent questions
• Walk the customer through the problem-solving process
• Follow-up and update customer status and information
• Create technical documentation and how-to articles
• Contribute to multiple projects and/or own a project within the Information Technology Services team
• Provide on-call support

What youu2019ll need

• 3+ year of end-user support/service desk experience
• Self-learner attitude, ability to work independently, and outstanding problem solving skills
• Excellent written and verbal communication skills
• Good understanding of computer systems, mobile devices, and other tech products
• IT assets management experience
• Experience in at least 4 of the following areas: Networking; Collaboration tools (Google Suite, Office 365); Cloud services (Amazon Web Services, Google Cloud Platform, Azure, other); Directory services (LDAP, Active Directory); Identity management (Okta, Active Directory); SaaS platforms; Multi factor authentication (DUO, Google Authenticator); OS Troubleshooting (macOS, Linux and Windows)

What weu2019d like to see

• Deep knowledge of MacOS and/or Linux
• Identity and Access Management (IAM)
• Supporting corporate infrastructure
• User lifecycle management
• Experience with PC’s and Microsoft Intune
• Technical onboarding and offboarding of employees

Benefits

• Competitive compensation
• Stock options
• Healthcare for the family group
• Wellness perks
• Learning & development stipend
• Mac equipment

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at to obtain assistance. #LI-SL1 #LI-Remote

#J-18808-Ljbffr