2.580 Ofertas de Teleperformance en Argentina

About Silverchair

Silverchair is the premier independent platform partner for scholarly and professional publishers, dedicated to expanding the reach of the world's most valuable knowledge. By connecting creators, publishers, and users, we amplify the impact of scholarship and enhance the accessibility of critical information. Our global teams develop, build, and host websites, online products, and digital libraries for prestigious publishers, including the American Medical Association, MIT Press, and Oxford University Press.

Overview:

The Customer Care Advisor at Silverchair provides support to academic and scholarly scientific, technical and medical publishing customers with content hosted on our ScholarOne platform. This team member will interface directly with Silverchair customers and will be the face of the company to them, building and maintaining effective, positive, professional partnerships with customers and becoming a trusted advisor to our clients in troubleshooting their issues. This position is responsible for customer content problem intake and ensuring tickets and issues are fully documented. This team member will replicate customer problems and perform Tier 1 support, working with technical peers and routing problems efficiently.

Essential Functions:

• Must be able to work 8am - 4pm ET time, M-F.
• Acts as first point of contact for assistance via phone, e-mail, chat, or customer service systems.
• Cultivates an extensive understanding of the product
• Gathers information from customers to efficiently diagnose and understand issues, leverages exceptional customer service skills to deliver outstanding service to clients.
• Escalates more complex or unique issues to senior staff and follows up with customers accordingly to ensure transparent communication
• Documents detailed support requests and customer interactions accurately and thoroughly
• Proactively identifies when a customer is at risk and follows the adequate process by raising it to the relevant internal stakeholders.
• Availability for potential periodic 24/7 on-call shifts

Required Skills:

Professional proficiency in English, including strong written and verbal communication skills for effective collaboration, documentation, and client/stakeholder interaction. Qualified candidates must also possess the ability to communicate factually and accurately with external customers without making unwarranted assumptions, and effective collaborative, dialog-building skills to include listening and Q&A.

Successful candidates possess robust problem-solving abilities and can quickly master new tools and techniques.

Importantly, the ideal candidate will demonstrate a dedication to collaborating effectively as part of an international team in a high-performance work environment.

Desired Experience

• Two year undergraduate degree, preferably in computer science, information science, or a related field; lesser degrees must be accompanied by equivalent relevant experience
• Past technical support or customer support experience working for a software company
• Experience with ScholarOne or experience in the STEM publishing industry a plus
• Experience with Salesforce a plus

Salary: $800 USD per month

Silverchair is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable laws. We are dedicated to ensuring a fair and inclusive hiring process for all candidates.

We encourage applications from individuals of all backgrounds and experiences and are committed to providing reasonable accommodation for qualified individuals with disabilities in the application and hiring process.

At this time, we cannot sponsor a new applicant for employment authorization for this position.

Retribuzione:
1100 USD mese + piano di crescita

Orario:
38h/settimana

Sede di lavoro:
smart-working

Settore:
EdTech

Idioma:
italiano

Chi siamo?

Siamo Catal Academy Group, un gruppo di società specializzate in orientamento universitario e preparazione ai test di ammissione universitari.

MedCampus è uno dei nostri brand di maggior successo: la scuola di preparazione al test di ammissione a Medicina n. 1 in Italia per recensioni certificate.

Operiamo nel mercato svizzero, italiano e spagnolo. Il team è composto da 45 persone distribuite tra Europa ed Argentina. Siamo
remote first

in quasi tutti i reparti.

Ogni anno, oltre 3.000 studenti realizzano il sogno di frequentare la facoltà dei propri sogni grazie ai nostri percorsi personalizzati, con un tasso di successo del 98,3% in tutti i test di ammissione. 

I nostri clienti includono studenti, famiglie e scuole.

Siamo specialisti di didattica online, attraverso un metodo totalmente nuovo di fare Education.

Stiamo vivendo una rapida espansione ed è il motivo per cui stiamo cercando nuove figure da inserire all'interno del team a lungo termine.

Chi stiamo cercando

Cerchiamo un Customer Care Expert per gestire l'intero customer journey dei nostri studenti: dall'acquisizione iniziale al supporto durante il percorso formativo.

Questo ruolo richiede
competenze trasversali

uniche, rappresentando un mix strategico tra l'assistenza ai nostri studenti attuali e il
nostro miglior biglietto da visita

per tutti coloro che decidono di iscriversi ai nostri percorsi.

Per brillare in questo ruolo, ti serve…

• Almeno
  3 anni di esperienza

nel customer care o in team sales, in contesti strutturati
- Ottima padronanza
scritta e orale della lingua italiana
- Esperienza nel settore Education o e-learning (preferibile)
- Buona conoscenza di
Excel

, CRM e task manager
- Spiccate doti di
empatia, ascolto attivo e organizzazione
- Predisposizione alla comunicazione efficace tramite telefono o Zoom

Cosa farai:

1- Gestione dei potenziali studenti

• Rispondere in modo rapido ed efficace a richieste di informazioni (email, form, WhatsApp)
• Condurre chiamate di orientamento con studenti e/o genitori
• Coordinare l'agenda dei Responsabili Didattici per fissare incontri di approfondimento

2- Supporto agli studenti attivi

• Fornire assistenza su piani di studio, assenze, recuperi e difficoltà organizzative o motivazionali
• Gestire decine di richieste giornaliere via chat interna
• Essere una presenza costante, empatica e orientata alla risoluzione rapida

3- Gestione operativa e reportistica

• Utilizzare tool digitali per documentare e assegnare compiti ai colleghi
• Redigere report di sintesi e aggiornamento, con attenzione alla precisione e all'efficienza comunicativa

Cosa offriamo:

1- Smart working strutturato

Lavoro full remote con turni settimanali stabiliti ogni 6 settimane.

• 4 giorni a settimana: 08:00 – 15:30 (ora Argentina)
• 1 giorno a settimana: 08:00 – 16:00 (ora Argentina)

2- Retribuzione competitiva

• Compenso mensile iniziale: 1100 USD
• Piano di crescita professionale con bonus, scadenze e aumenti già definiti

3- Formazione continua e metodologia solida

• Manuali, procedure e script precisi
• Affiancamento iniziale e aggiornamenti costanti

4- Un ambiente motivante e in espansione

• Produzione didattica innovativa (lezioni in stile televisivo, con regia e colonna sonora)
• Opportunità di impatto reale nella vita degli studenti
• Team internazionale, dinamico e orientato alla crescita

Vuoi candidarti?

Ti offriamo l'opportunità di essere parte di una
trasformazione

nel mondo dell'educazione.

Ogni giorno avrai la possibilità di:

• Fare la differenza nella vita degli studenti
• Crescere professionalmente in un'azienda in rapida espansione
• Lavorare con metodologie innovative e all'avanguardia
• Essere parte di un team che crede nel potenziale di ogni studente

Clicca sul pulsante
"Candidati"

e verrai indirizzato alla nostra pagina del sito per proporre la tua candidatura.

A seguito riceverai una mail con le istruzioni sul prossimo step di selezione.

Non vediamo l'ora di conoscerti

Talent Acquisition Catal Academy

Customer Care Manager – Contact Center (Buenos Aires)

At Assurant, we are looking for a
Customer Care Manager
to join our Contact Center team.

The role is responsible for planning, organizing, and leading the day-to-day activities of contact center associates, ensuring service delivery meets quality and performance standards. This position will oversee a multi-function team, manage client relationships, and support broader operations management when needed.

We are seeking candidates with proven supervisory experience leading teams of at least 50 people, ideally in customer service or related industries. Strong leadership skills, excellent communication abilities, and experience working with KPIs and workflow management tools are essential. Advanced English is required.

If you are an organized, detail-oriented problem solver who wants to lead and grow in a dynamic team, this is your opportunity

**LET´S WORK TOGETHER **

En Krei buscamos un Agente de Atención al Cliente Jr. Nos enfocamos en perfiles jr con proactividad, empatía y un fuerte deseo de aprendizaje y desarrollo continuo.

Tareas:

Atención al cliente : Responder a tickets por email, chat y, eventualmente, por teléfono, ofreciendo soluciones efectivas y rápidas.

Organización y gestión: Mantener un registro preciso de las interacciones con los clientes y realizar un seguimiento adecuado.

Resolución de Problemas: Aplicar sentido común y pensamiento crítico para comprender los problemas de los clientes, identificar las mejores soluciones y adaptar las respuestas a cada situación.

Requisitos:

Ser estudiante inicial o intermedio de las carreras de administración, economía, marketing, o afines.

Inglés avanzado. Si sabes otro idioma es un plus.

Conocer o tener experiencia en herramientas como
Freshdesk o Zendesk (Deseable)

Disponibilidad full time

Residir en Buenos Aires, Argentina.

Modalidad : Hibrida

En Krei Ventures, cada día es una oportunidad para crecer y aprender. Si estás listo para formar parte de nuestro equipo , queremos conocerte

Si sentís que esta oportunidad es para vos, mandá tu cv a con el asunto de (CSA/3030

About Silverchair

Silverchair is the premier independent platform partner for scholarly and professional publishers, dedicated to expanding the reach of the world's most valuable knowledge. By connecting creators, publishers, and users, we amplify the impact of scholarship and enhance the accessibility of critical information. Our global teams develop, build, and host websites, online products, and digital libraries for prestigious publishers, including the American Medical Association, MIT Press, and Oxford University Press.

ScholarOne Manuscripts is the world's leading scholarly workflow management platform, processing over 3 million manuscripts annually for 9,000+ journal sites and serving 1.1 million monthly active users. ScholarOne Conferences streamlines the academic conference lifecycle for 135+ conferences annually, supporting scholarly publishers and associations worldwide.

Overview:

The Customer Care Advisor at Silverchair provides support to academic and scholarly scientific, technical and medical publishing customers with content hosted on our ScholarOne platform. This team member will interface directly with Silverchair customers and will be the face of the company to them, building and maintaining effective, positive, professional partnerships with customers and becoming a trusted advisor to our clients in troubleshooting their issues. This position is responsible for customer content problem intake and ensuring tickets and issues are fully documented. This team member will replicate customer problems and perform Tier 1 support, working with technical peers and routing problems efficiently.

Essential Functions:

• Must be able to work 8am - 4pm ET time, M-F.
• Acts as first point of contact for assistance via phone, e-mail, chat, or customer service systems.
• Cultivates an extensive understanding of the product
• Gathers information from customers to efficiently diagnose and understand issues, leverages exceptional customer service skills to deliver outstanding service to clients.
• Escalates more complex or unique issues to senior staff and follows up with customers accordingly to ensure transparent communication
• Documents detailed support requests and customer interactions accurately and thoroughly
• Proactively identifies when a customer is at risk and follows the adequate process by raising it to the relevant internal stakeholders.
• Availability for potential periodic 24/7 on-call shifts

Required Skills:

Professional proficiency in English, including strong written and verbal communication skills for effective collaboration, documentation, and client/stakeholder interaction. Qualified candidates must also possess the ability to communicate factually and accurately with external customers without making unwarranted assumptions, and effective collaborative, dialog-building skills to include listening and Q&A.

Successful candidates possess robust problem-solving abilities and can quickly master new tools and techniques.

Importantly, the ideal candidate will demonstrate a dedication to collaborating effectively as part of an international team in a high-performance work environment.

Desired Experience

• Two year undergraduate degree, preferably in computer science, information science, or a related field; lesser degrees must be accompanied by equivalent relevant experience
• Past technical support or customer support experience working for a software company
• Experience with ScholarOne or experience in the STEM publishing industry a plus
• Experience with Salesforce a plus

Salary: $800 USD per month

Silverchair is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable laws. We are dedicated to ensuring a fair and inclusive hiring process for all candidates.

We encourage applications from individuals of all backgrounds and experiences and are committed to providing reasonable accommodation for qualified individuals with disabilities in the application and hiring process.

At this time, we cannot sponsor a new applicant for employment authorization for this position.

BE PART OF KREI

En
Krei
estamos buscando un
Customer Care Jr.
para sumarse a nuestro equipo. Si tenés empatía, proactividad y muchas ganas de aprender, esta oportunidad es para vos.

¿Qué vas a hacer?

Atención al cliente:
Responder consultas por email, chat y, en ocasiones, por teléfono, ofreciendo soluciones claras, rápidas y efectivas.

Gestión y organización:
Registrar cada interacción y dar seguimiento para asegurar una experiencia excelente.

Resolución de problemas:
Usar tu criterio y pensamiento crítico para entender las necesidades del cliente y proponer la mejor solución en cada caso.

Lo que buscamos de vos:

Ser estudiante inicial o intermedio de las carreras de administración, economía, marketing, o afines.

Contar con inglés avanzado (otro idioma suma puntos).

Manejo o conocimiento de herramientas como
Freshdesk o Zendesk
(deseable).

Disponibilidad full time.

Residencia en Buenos Aires, Argentina.

Modalidad híbrida.

En
Krei Ventures
, cada día es una oportunidad para crecer, aprender y aportar valor.

Si querés ser parte de nuestro equipo, queremos conocerte

Enviá tu CV a

con el asunto
(CSA/3027)

Overview

This is a role for a FRENCH speaker who likes customer care and is based around the READING area. There will be full training provided in this position and plenty of opportunity to grow your responsibilities and move up in the organisation if you have a talent for looking after customers. The company is within the automotive sector and you will deal with inbound calls. The team is award-winning and cares about its customers; you will be expected to take your time with each call, listen to the caller and make helpful suggestions, and be supportive. There is a strong administrative element in this role, making it varied and the team is friendly and warm.

Job Title: FRENCH-Speaking Customer Support Specialist
Sector: Automotive
Language Requirement: Fluent FRENCH
Salary: £27,000 plus excellent benefits
Location: Reading (Hybrid work available after training)
Working Hours: Monday to Friday, 9:00am – 5:30pm

Huge US business within the car sector. The company creates nifty gadgets that are used globally within the automotive trade, and these are very exciting and innovative products to work with. You will get full training in all products so that the advice you give is a genuine solution to a problem. The team is international and well regarded.

You will support automotive dealerships in France and will be the frontline representative of the company. This is an inbound role.

• Take inbound calls from customers
• Help solve technical issues (logging on, new passwords, configuring laptops/PCs, etc.)
• Take time to communicate clearly with customers
• Provide technical support to the car dealership community
• Identify and resolve problems and determine which piece of equipment is faulty

• Arrange delivery of loan equipment
• Liaise with technology/equipment suppliers for delivery of new equipment
• Communicate with installers to set up equipment
• Escalate problems to the appropriate supplier where necessary
• Chase customers for the return of loan equipment

• Fluent French
• Experience of setting up laptops
• Customer services experience

Job Description
No eres la persona que se conformará con cualquier función. Tampoco nosotros. Porque estamos dispuestos a crear una mejor atención para un mundo mejor, y eso requiere un cierto tipo de persona y equipos que se preocupan por marcar la diferencia. Aquí, aportarás tu experiencia profesional y talento, e impulsarás la creación y gestión de nuestra cartera de marcas icónicas e innovadoras. En esta función, nos ayudarás a brindar un mejor cuidado a miles de millones de personas en todo el mundo. Comienza CONTIGO.

En Este Rol Estarás a Cargo De

• Garantizar una buena calidad de stock en los clientes asignados: Cadenas Nacionales y Pharma
• Monitorear los principales KPIs del sector (fill rate, in stock, doh, performance de dinámicas comerciales, relevamientos de precios, seguimientos del sell out) para buscar oportunidades de mejora
• Gestionar pedidos con el fin de cumplir los niveles de servicios esperados.
• Analizar inventarios y ventas (seguimiento de días de stock, instock, sobrestock)
• Oportunidades de compra: armado de sugeridos de compra sea por dinámica comercial, mejora en el instock, etc.
• Analizar la performance en dinámicas comerciales
• Realizar análisis de surtido

Acerca de nosotros
Ya conoces nuestras marcas legendarias Huggies. Kleenex. Scott. Kotex. Plenitud. Kimberly-Clark Professional, al igual que el resto del mundo. De hecho, millones de personas usan los productos de Kimberly-Clark todos los días. Sabemos que estos increíbles productos de Kimberly-Clark no existirían sin profesionales talentosos, como tú.

En Kimberly-Clark, serás parte del mejor equipo comprometido a impulsar la innovación, el crecimiento y el impacto. Nos respaldan más de 150 años de liderazgo en el mercado, y siempre buscamos nuevas y mejores formas de desempeñarnos, por lo que hay una puerta abierta de oportunidades. Todo está aquí para ti en Kimberly-Clark.

Liderado por un propósito. Impulsado por ti.
Acerca de ti
Te desempeñas al más alto nivel posible y aprecias una cultura de desempeño impulsada por el cuidado auténtico. Deseas ser parte de una compañía dedicada activamente a la sustentabilidad, la inclusión, el bienestar y el desarrollo profesional.

Te encanta lo que haces, especialmente cuando tu trabajo marca la diferencia. En Kimberly-Clark, estamos explorando constantemente nuevas ideas sobre cómo, cuándo y dónde podemos lograr resultados de la mejor manera. Cuando te unas a nuestro equipo, experimentará Flex That Works: acuerdos de trabajo flexibles (híbridos) que le permiten tener tiempo con propósito en la oficina y asociarse con su líder para hacer que la flexibilidad funcione para ti y para el negocio.

Para tener éxito en esta función, necesitará las siguientes calificaciones:

• Graduado o próximo a recibirse de las carreras Administración de Empresas, Ingeniería Industrial o afines
• Experiencia en roles comerciales y servicio al cliente tanto interno como externo, preferentemente en empresas de consumo masivo
• Excel Avanzado
• Inglés Intermedio
• Se valora conocimiento de Power BI

Beneficios
Estos son solo algunos de los beneficios que disfrutaría trabajando en este puesto para Kimberly-Clark:

• Modelo híbrido
• Seguro médico
• Paquete de productos
• Médico de empresa
• Flexibilidad de horario

Los beneficios pueden variar según el país y el puesto, la información específica se comparte en el proceso de reclutamiento.

Para ser considerado
Haga clic en el botón Aplicar y complete el proceso de solicitud a continuación. Un miembro de nuestro equipo de reclutamiento revisará su solicitud y se pondrá en contacto con usted si sus habilidades se alinean con el puesto.

Echa un vistazo a nuestra página de carreras:

Y, por último, algunas alineaciones.
Para que Kimberly-Clark crezca y prospere, debemos ser una organización inclusiva que aplique las diversas experiencias y pasiones de los miembros de su equipo a las marcas que mejoran la vida de las personas de todo el mundo, por lo que buscamos construir una fuerza laboral que abarque las experiencias de nuestros consumidores. Cuando aporta su pensamiento original a Kimberly-Clark, impulsa el éxito continuo de nuestra empresa. Somos un empleador comprometido con la igualdad de oportunidades, y todos los solicitantes calificados recibirán una contraprestación por el empleo sin distinción de raza, color, religión, sexo, origen nacional, condición de discapacidad, condición de veterano protegido, orientación sexual, identidad de género, edad, embarazo, información genética, condición de ciudadanía o cualquier otra característica protegida por la ley.

Las declaraciones anteriores tienen como objetivo describir la naturaleza general y el nivel de trabajo realizado por los empleados asignados a esta clasificación. Las declaraciones no pretenden interpretarse como una lista exhaustiva de todos los deberes, las responsabilidades y las habilidades requeridas para este puesto.

El empleo está sujeto a la verificación de las pruebas de preevaluación, que pueden incluir la detección de drogas, la verificación de antecedentes y la evaluación médica.

Esta función está disponible solo para candidatos locales ya autorizados para trabajar en el país de la función. Kimberly-Clark no proporcionará apoyo de traslado para este rol.

íbrido

Primary Location
Buenos Aires - Olivos Office

Additional Locations
Worker Type
Employee

Worker Sub-Type
Regular

Time Type
Full time